Fresh Jobs at Sheer Logic Management

Sheer Logic Management Consultants is seeking to engage dynamic individuals for Head of Mobile Banking  Position for one of our clients

Responsibilities

• Keep abreast with current and emerging trends in the industry proactively researching and investigating products and services suitable for the local market,
• Collaborate with sales, marketing, technical operations, business development, finance and other divisions to determine competitiveness of the services and to innovate them
• Working closely with compliance and technical teams to ensure product is within given regulation and respective USSD is at 100% up time for use by customers
• Work with pricing manager to ensure that the product price is in line with the intended business case for profitability.
• Coordinate commercial negotiations with vendors involved in product provision and manage agreement life cycle.
• Liaise with finance to negotiate pricing or revenue share with approved vendors
• Monitor performance of service to identify key trends that can be used to drive improved performance and results
• Working closely with key stakeholders to understand business requirements and expectations, coordinate with relevant internal functions for the product features, product concepts documentation, development, integration, quality assurance, testing and launch.
• Work together with IT to configure and deliver the Services on Money systems,
• Ensure services meet Customer requirements and are within given deadlines, with the required 3rd line support for after sales service
• Coordinate cross functional internal and external user acceptance tests for new enhancements and attain sign off for the same.
• Liaise with marketing to develop and implement a company-wide go to market plan, working with all departments to execute.
• Track and monitor performance of shared services sections to ensure merchant issues are resolved within given SLAs with internal functions
• Proactively gain feedback from market to ensure innovation of new products/services or improvement in the experience on the platform
• Provide required performance and operations reports as input to the money weekly, monthly report, including roadmaps and performance against target dates.
• Build relationships with key industry vendors to gain feedback on how to improve current product/service
• Provide day-to-day coaching to sales and support teams on the products; and contact quarterly performance reviews.
• Guide designated team leads in overall process of product execution

Job Qualifications

• Bachelors in Marketing, Finance, Business, Commerce Administration or Equivalent
• Professional qualification: PRINCE 2 or PMP Certification
• 3-5 years relevant experience in a management role within a financial services, having being exposed to all disciplines.
• Mobile Money product experience preferred

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Sheer Logic Management Consultants is seeking to engage dynamic individuals for Showroom Sales and Customer care Position for one of our clients

Roles

• Drive sales in the Walk in centers
• Increase customer base in both prepaid and postpaid categories
• Contribute to, monitor and report daily productivity on all revenue generating activities
• Identify flaws in current procedures and/or policies with a view of improvement
• Through contact with the customers, give feedback on customer reactions to products and services rendered
• Lead the team in sales activations to increase shop’s revenues
• Achieve/exceed set targets
• Communicate, improve interaction and escalate factors that impact on Customers experiences to appropriate departments
• Contribute to the development of updated Customer Care Policy, Process and Procedure document
• Ensure Customer complaints are addressed appropriately and resolution given within Service standards
• Takes responsibility for individual performance.
• Jointly plans the operational activities of the Walk-in center under guidance from the Showroom manager.
• Promotes and maintains a high quality, professional, service oriented company’s image among users.
• Ensure proper maintenance of all office equipment
• Maintain a continuous clear and effective high performance culture and values.
• Promote continuous customer centric culture and values thus maintaining high standards of customer service.
• Maintain and promote a continuous culture of openness and transparency.
• Participate in quarterly employee satisfaction survey
• Reduce instances of fraud in both prepaid and postpaid activations
• Minimize leakage of revenue at the shops by enhancing proper controls
• Ensure constant update on current trends of fraud and how to curb them
• Ensure cash to stock reconciliation for advanced stocks every end of day

Job Qualifications

• University Degree (with a business bias or equivalent)
• Excellent, high level knowledge; complete understanding and wide application of technical principles, theories and concepts in the field of expertise and general knowledge of other related disciplines.
• University Degree in business or equivalent;
• A minimum of 2½ years’ experience in retail sales and customer service (experience in a telecommunication industry would be an added advantage)
• IT literacy
• Able to operate in a performance driven organization
• Working knowledge of English & Kiswahili( a third language e.g. French, Spanish e.t.c will be an added advantage)
• Natural Customer Service oriented; on delivery of an exceptional service experience
• Strong analytical skills and problem solving skills
• High personal standards and goal oriented
• Excellent interpersonal skills
• Excellent and effective communications skills; both orally and in writing
• Excellent organizational and time management skills
• Excellent team player
• Adaptive to change
• Young spirited; energetic and enthusiastic
• Works well under pressure
• Able to take responsibility, make prompt and informative decisions
• Performance driven; aggressive to yield results