Job Openings at Fairmont Hotels & Resorts

This opportunity is available for those interested in developing their career in the hospitality industry. It covers all area in hospitality, both front, heart and back of house.  For short term engagements.

Summary of Responsibilities:

Reporting to the respective leaders depending on the department the casual is placed, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
•  Other responsibilities will be provided during onboarding.

Qualifications:

• Basic training in the required field
• At least work experience in the required field

Visa Requirements: Candidate must have the legal authorization to work in Kenya.

• Consistently offers professional, engaging and friendly service
• To ensure revenue from all the sales points are properly and accurately   accounted for. Our sales points are Rooms, Bars, Restaurant, Laundry, Members Shop, Petrol Station, Telephone, Sports Activities and rental, Commissions and any other transaction that may generate revenue
• Preparation of Daily revenue flash report after verifying all departments reconcile with the day close and all amounts shown as per department reflect the true picture of transactions. To ensure the daily flash report is out for distribution by 8.30 am.
• Reconciling Laundry lists with bills generated.
• To carry out audit on:-
• Housekeepers report against Front Office Rooming List.
• Gatekeepers report against Rooming list and Housekeepers report.
• Telephone billings and official analysis book against PABX print out.  Any variance to be reported to the Senior Accountant.
• Bills sequence by ensuring any cancelled bill is properly approved.   Any variance to the above to be investigated and reported immediately to Financial Controller or Senior Accountant.
• Ensuring the below reports are out on dates / time indicated;-
• Journal Vouchers for revenue generating activities (2nd every month) by 12.30 pm
• Flash report – Month end (MTD)- 1st or a day may be chosen close to month-end of each month wherever applicable. Report to be ready by 10.00 am and distributed to GM and the respective colleagues at the regional office
• To ensure all micros reports agree fully with the Property Manager reports on daily basis. A Journal to be pulled out to verify the same and to be filed in the Daily operations package. This daily DOP has to be ready by 11.00 am everyday for sign offs.
• To ensure full compliance with the level one controls for and the subsequent controls to be introduced and more so Level 11 controls. Copy of the Level 1 controls has already been issued to you but a copy is affixed herewith for you all time reference.
• To ensure the completeness of the bills backups transferred from Guest ledger to the City ledger on a regular basis.
• Compiling individual files for all outstanding accounts and keeping track of follows up and responses. Standard tracking forms are already in place for your use.
• Controlling all the documents dispatched to debtors such as invoices, statements and letters by registering there before dispatching them.
• Ensure full compliance of level control as already provided. Your points of interests should be fully compliant.
• To collect all debts as they arise and by December 2011 no debts under your jurisdiction should be above 60 days.
• To ensure all disputed bills are sorted out the same month and the relevant adjustment made within the month.
• To ensure all accounts above 90 days of age are fully reconciled and supporting document filed therewith.

• You should have a degree in hotel management or accounting and at least one year previous experiences within a hotel environment.
• Excellent verbal and written English communication skills and computer literacy is a must, while knowledge of Opera, Micros, FBM and SUN System an asset.

• Constant standing and walking throughout shift

Summary of Responsibilities:

Reporting to the Director Talent & Culture, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Attend to colleagues and guests in the clinic
• Liaise and refer colleagues and Guests to the company Doctor on complicated matters
• Make progressive follow up to those admitted in hospital & report.
• Organize the food handler’s tests and submit the reports on them as required
• Be aware of management approved medical providers, refer colleagues to the same and communicate changes if any.
• Act as the custodian of all medical information regarding colleagues’ i.e individual colleague medical expenditure, insurance information, approved hospital providers, approved doctors.
• Work closely with the HR office for co-ordination of pre-employment checks
• Ensure induction of new colleague on sexually transmitted diseases, HIV/Aids, prevention counseling.
• Participate and initiate colleague menu reviews- to ensure colleagues get adequate food servings for a proper balanced diet and liaising with HR and the Mberias chef on this.
• Plan for health talks once every quarter and if not possible to get a doctor, organize to present a talk to colleagues on health, safety & general wellness.
• Organize with local medical providers for medical check up to colleagues on competitive prices.
• Ensure to maintain adequate stock
• Ensure to check on a regular basis the first aid boxes in each department and ensure they are replenished.
• Be an agent for behavioural change among colleagues by acting as a peer educator/ counselor
• Train peer counselors, and educators to be agents of change in their respective departments
• Participate in the identification of departmental peer counselors and workplace wellness champions
• Come up with creative ideas and messages to colleagues to encourage exercising and keeping fit.
• Organize monthly group therapies for colleagues who want to share experiences in their circles
• Follow up with HR to ensure that wellness programs are provided for in the annual budget
• Submitting monthly reports on monthly basis i.e. incidents/accidents report, sick offs analysis, medical expenditure
• Liaising with HR officer on colleagues’ claims on medical expenses
• Visiting and making contacts with all hospitals and doctors that we partner with for easier future follow up
• Visit colleagues admitted in hospital and give a continuous report on their progress
• Be in charge of colleagues notice boards, ensure information posted here is well organized and update.

 Qualifications:

• Previous experience as a Hotel Nurse is an added advantage.
• College Certificate/Diploma in nursing.
• Self-confident, creative and proactive, able to prioritize and make effective decisions
• Excellent interpersonal and communication skills, both written and verbal
• Qualified &Registered nurse of Kenya

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift

Visa Requirements: Eligible to work in Kenya.

Summary of Responsibilities:

Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handle Guest concerns and react quickly, logging and notifying the proper areas
• Actively participate in daily briefing, daily warm up and department meetings
• Ensure Room Attendants are informed daily about priorities in their section
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned

 Qualifications:

• Proficient in English (verbal & written) essential
• High school diploma or equivalent preferred
• Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
• Proven training skills
• Experience with Hotel Property Management System, Micros-Fidelio desirable
• Proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Able to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Work well in stressful, high-pressure situations
• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Consistently offers professional, engaging and friendly service

• The main responsibilities of the Director, Operations include, but are not limited to, the following:
• Manage the cost effective and efficient operation of the Hotel in order to maximize guest satisfaction, employee engagement and satisfaction and EBITDA
• Actively participate in the strategic planning and on-going development of the hotel, including revenue forecasting, ensuring the delivery of our environment commitments, overseeing the health, safety and security of our guests and colleagues.
• Lead and support all departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, and appropriate colleague training activities, thus ensuring our shareholders receive their return on investment.
• Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Hotels & Resorts Core Standards at all times.
• Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests.
• Direct operational needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan.
• Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate.
• With the respective Executive Committee members, play a lead role in the management of Rooms and Food & Beverage initiatives.
• Work closely with the Controller to ensure labour forecasts are completed to company standard for presentation to GM and in line with revenue and service expectations.
• Coordinate the planning and implementation of capital projects.
• Responsible for guest relations and for handling guest response alerts within the require time lines.
• Coordinate bi-weekly leadership and weekly divisional meetings.
• Monitor and act on staffing levels and productivity targets.
• Create, update and ensure timely awareness of the hotel’s business continuity plan as well as its emergency and crisis management plans.
• Plan and coordinate events for various celebrations throughout the year, such as, but not limited to, holiday celebrations, cultural festivals.
• In consultation with the General Manager, direct and oversee the performance of the Departmental Heads. This includes preparing and conducting the annual LEAD review.
• Co-Chair the Hotel’s Environmental Committee.
• Oversees all outside partnership relationships connected with services to the guest or colleagues
• Function as a key member of the Hotel Executive Committee and leadership team.

Qualifications :

• Previous experience is an asset
• 3 years experience as a Division Head, ideally with International Operations experience.
• Proven record to coordinate multiple departments to make gains towards targeted GSI, GOP, CES results
• Clear working knowledge of budget planning and execution
• Exceptional communication, interpersonal and guest handling skills
• Ability to motivate developing leaders to act as entrepreneurs while innovating guest oriented solutions creatively and profitably.
• Self-confident, proactive, and able to prioritize and make effective decisions
• Ability to build strong relationships, interact and influence others at all levels of the organization
• Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint
• University/College degree in a related discipline. Bilingual ability an asset