Job Opportunities at Britam

Job description

The jobholder provides sales related support to the assigned distribution channels and direct business.

Key Responsibilities

• Assist in sourcing of business opportunities for Micro insurance business
• Manage relationships with clients, brokers and partners
• Participate in conducting market intelligence and initiate proactive and reactive business growth and retention initiatives
• Assist Head of Business Development to gather marketing intelligence and statistics to facilitate development of strategies to give the company a competitive advantage in Micro insurance space
• Participate in product development lifecycle
• Follow up on incentives for channels to ensure they are correctly processed and paid on time
• Delegated Authority: As per the approved Delegated Authority Matrix
• Perform any other duties as may be assigned from time to time

Knowledge, Experience And Qualifications Required

• Bachelors’ degree in a business related field
• Professional qualification in Insurance (ACII, AIIK)
• At least one year experience in the insurance industry

Technical/ Functional competencies

• Knowledge of insurance regulatory requirements
• Knowledge of insurance products
• Sales and marketing management skills

Emerging Leaders Competency Descriptions

• Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People - Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values - Upholds and encourages ethical behaviour and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analysing - Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Planning and Organizing - Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action - Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising - Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behaviour; sets appropriate standards of behaviour.
• Works strategically to realize personal goals- understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.
• Following Instructions and Procedures - Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapting and Responding to change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

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Job description

Job purpose

The role holder will be responsible for internal verification of assessment reports and re-inspecting motor vehicles to assess small damages. The role will report to the Claims Team Leader

Key Responsibilities

• Assess the damage and liability for motor vehicle accidents
• Issuance of repair authority to motor repairers
• Preparation of motor assessment reports
• Re-inspection of vehicles
• Issuance of release letters to repairers
• Supervision of external motor assessors
• Review external assessors assessment report to save the company on repair expenditure
• Vetting of motor repairers
• Handle customer enquiries and complaints relating to motor accident repairs
• Dispose salvaged vehicles
• Undertake valuation on motor vehicles
• Perform any other duties as may be assigned from time to time.

Knowledge, Experience And Qualifications Required

• Bachelor’s Degree/Diploma in Automotive Engineering
• Professional qualification in Insurance (ACII, FLMI or AIIK) and added advantage
• 2-4 years’ experience in motor insurance covers
• Good knowledge in motor insurance covers
• Good working knowledge in vehicle accident assessment and vehicle claims recovery

Essential Competencies

• Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
• Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
• Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
• Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.