About the role
The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering
About the role:
As a Customer Retention Representative, you will play a pivotal role in proactively engaging with existing customers to ensure their satisfaction, address concerns, and promote loya
About the role
The Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA wil
Purpose for the Job
The CX Manager is a customer-facing role focused on operational excellence that aligns to our Service promise and ultimately translates into an exceptional customer experience.
Responsibilities & Objectives.
Handle a large volume of inbound and outbound calls in a timely manner
Take customer calls and provide accurate, satisfactory answers to their queries and co
Duties and responsibilities at this level will entail:
Coordinating all Reception/Customer Care desk activities in the College;
Manning the Reception/Customer Care desk; in charge of customer
Summary
Our client is seeking a highly motivated and skilled individual to actively participate as a call agent for the Customer Experience Center based in Nairobi to Support the company’s
Context of the role
As Regional Account Manager you will be responsible for forming deep relationships with your key accounts, being their trusted advisor to our products and services. Using this r
Role Description
This is a full-time on-site role as a Customer Service Agent located in Nairobi County, Kenya. The Customer Service Agent's main responsibility is to provide excellent custo
Principle Accountabilities
Sales
Ensure that reactive and proactive approach is taken to prevent customer attrition.
Understand needs of customers by actively providing quality sales service.
Responsibilities:
Provide professional advice to clients about the company's services, ensuring that clients are fully informed about the company's value propositions.
Actively listen
IPOA/HR/18/2024
Job Purpose
Responsible for receiving, sorting and processing complaints on police misconduct at the Call Centre.
Key Responsibilities/ Duties / Tasks
Implement policies
Role Statement:
To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction.
Key Responsibilities
Ensure that the operations-Logistics-Sales Planning meeting takes place daily at 2pm.
Track the execution of the Sales Impact Plans – daily tracking of customer perf
YOUR JOB
You are responsible for organizing efficiently and processing correctly the flow of incoming and outgoing electronic documents, faxes, claims, etc. Some of your tasks include:
Receiv
About the job
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and ac
About the job
You are responsible for the client communication for designated account relationships and Contracts.
You are required to response to the client on timely manner providing full and ac