Customer Relations & Marketing Manager - JG 3 at Kenya Pipeline Company (KPC) Limited

Ref No: KPC/ADVT/36/2016
Reporting to the General Manager (Strategy), the role responsible for marketing activities, customer relationship management and business research for growth and diversification.
 

Key Responsibilities

• Guide and oversee the functions of Marketing, Business Development, and Customer Relations.
• Coordinate business research programmes to guide strategies for business growth and diversification.
• Coordinate surveys on new products and market needs.
• Develop a competitive service pricing strategy
• Guide and oversee formulation and implementation of marketing plans, customer relations and programmes.
• Coordinate activities of market intelligence and competitor analysis to position the Company in the dynamic business environment.
• Oversee development and compliance with Departmental Strategic Plan.
• Manage performance within the Department.
• Oversee adherence to policies and other statutory requirements.

Key Competencies

• Knowledge of the petroleum industry
• Ability to use rigorous logic and methods to solve difficult problems with effective solutions
• Leadership skills
• Effective management skills
• Communication and presentation skills.
• Knowledge of marketing and customer relations principles.
• Ability to understand changing market dynamics.
• Marshal resources; people, funding, material and support to get things done
• Creativity and Innovation
• Develops and presents budgets that realistically reflect the needs of the departmental.

Key Qualifications & Experience

• Minimum of ten (10) years relevant experience five (5) of which should be at senior level in a large and busy organization.
• Bachelor’s Degree in Social Sciences, Commerce, Economics, Business Administration or any related field.
• Membership to a relevant professional body e.g. MSK