Retail Operations Manager at Fanisi HR Solutions

Overall Job Purpose: As the Retail operations manager you are responsible for overall success of all the outlets, which includes meeting your sales, operations and service targets. You will be in charge of all shops and operations of the business including, overseeing production, operations and sales. You will have a minor role overseeing HR and Accounts.

Retail Operations Manager Responsibilities

• You will supervise and lead a professional team to ensure achievement of retail store revenue targets, operational goals and customer satisfaction.
• You will coordinate the overall daily operation of the retail outlets including, discipline, and scheduling of employees to ensure cost effective and quality operations.
• Supervising all shops including maintaining all operations, sales and financial aspects within the department. This will include stock availability, logistic, manpower planning, regular invoicing for revenue and generation of weekly and monthly financial and sales reports.
• Responsible for all functions of the retail outlets to include operations, sales, customer service, inventory, and growth/expansion of all the shops.
• You will drive the team to increase sales & day supervision of retail outlets, including sales, staff, stock and resources management
• You will support the team in developing and nurturing sales with existing key clients through regular contact and networking
• Expected to learn to mentor, coach and lead to ensure long term and sustainable high performance for staff.
• Drive achievement of set area customer satisfaction target, through process innovations and staff skill set development;
• Overseeing pricing and stock control including analyzing and forecasting sales figure
• Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
• Understand all information in the daily reporting of store operations.
• Effectively lead, manage, train and develop staff to agreed procedures.

Qualifications for the Retail Operations Manager

• Bachelor’s degree in Business Management or a related discipline
• 3+ years’ experience working within a retail environment with at least 1 year management or supervisory experience.
• Mature, professional with hands-on experience in operations, HR, finance and sales.
• Fosters a positive team environment and collaboration within the various shops.
• Must have some experience managing and supervising a diverse team.
• Possess basic knowledge of finance and book keeping with strong aptitude for numbers and safe cash handling procedures.
• Strong organizational, time management and problem-solving skills are essential
• Previous experience in the retail industry will be desirable.
• Hands-on in operations with proven ability to manage a number of projects at the same time
• Excellent decision making and able to work under pressure
• Should be very firm/confident and able to work well within a diverse team.
• Strong analytical ability to oversee all sales and financial activities
• Demonstrates ability to analyze sales data, using the data to drive decision making.
• Must be 30 years and above.