Hotel Reservationist at Monarch Hotel

• To deal with all guest enquiries, questions and requirements for reservationist of Hotel rooms in helpful and speedy manner.
• To support the Sales department in ensuring that the Hotel room sales has reached the required level.

Indicators Of Good Performance On The Job

• Dealing with guests over the telephone effectively.
• Taking and inputting reservations appropriately.
• Negotiating rates in hotels adequately.
• Maximizing revenue creation through up selling, or offering a more expensive room to the customer.

Hotel Reservationist Job Responsibilities

• To efficiently and politely deal with all telephone, email, internet and ‘in person’ enquiries.
• To ensure that all reservations are recorded following established procedures with full and clear information and that they are input accurately and promptly onto the system.
• To maximize revenue creation by converting enquiries, recognising business prospects and taking every opportunity to up sell.
• To liaise with all departments to ensure the best service is provided to our customers.
• To create daily floor sheets detailing reservations.
• To have an in-depth knowledge and understanding of the operation of the business including all food and drink menus and ensure effective response to customer enquiries.
• To resolve guest problems and complaints as appropriately and professionally as possible.
• And any other duties that may be assigned from time to time.

Qualifications for the Hotel Reservationist Job

• Diploma Sales & Marketing
• IT literacy, with experience of packages such as Excel, Fidelio, MS Word etc
• 3 years experience in Hotel softwares and functionality.

Competencies

• Impressive time management and organisational skills
• Dazzling telephone and communication skills
• A friendly but professional work ethic
• Work planning and organization skills
• Excellent customer service skills
• Attention to detail
• Public relations skills