After-Sales Manager at Stratostaff

Key areas of Responsibility

• Maintain and increase the turnover and profitability of the After-Sales business.
• Develop sales promotions suited to the local market (integrating the Agent Network) with a view to winning customers and building loyalty.
• Satisfy the customers by providing service which meets both their needs and the relevant standards.
• Implement the Brand’s set-price deals and local sales operations
• Ensure observation and monitoring of competition and of the local maintenance and repair market.

• Creating development plans and forecasting sales targets and growth projections
• Identifying market opportunities through meetings, networking, and other channels
• Contacting potential clients to establish rapport and arrange meetings to grow the company’s countrywide distribution network
• Researching organizations and individuals to find new opportunities
• Meeting existing and potential clients and building positive relationships
• Finding and developing new markets and trade channels / partners to grow sales
• Liaising with colleagues to develop sales and marketing strategies.
• Preparing financial projections and sales targets.
• Ensure that the employer’s responsibilities are met within the framework of the delegation of power, with particular focus on compliance with company rules (safety, working conditions, discipline, etc.) and with legal and contractual obligations.
• Perform analyses and measures with a view to enhancing the image of the service and making it more attractive in its competitive environment - Manage relations with the Brand and with the market players (suppliers, insurers, etc.) - Look after the department’s Quality-Management System
• Be attentive and active to maintain work relationships and an efficient team atmosphere (treat team members fairly, ensure that best working practices and company rules are complied with, foster social cohesion within the group and keep team members informed.
• Manage the personnel: disciplinary action, conflict resolution, career development, etc. - Define remuneration systems and monitor salaries in agreement with management.
• Ensure that tasks arising out of legal, regulatory, and contractual obligations incumbent upon employers and employees (attendance checks, company rules, holidays, working hours, health, and safety, etc.) are carried out to the full.
• Organize equipment maintenance and the relevant accounting and physical inventories.
• Ensure that the validity and benchmarking inspections are performed - Define investment plans and monitor maintenance of equipment and tools, including IT tools.
• See that the workshop is clean and tidy, that the premises are well maintained and that work clothes are properly managed.
• Ensure that safety rules and the relevant legislation are complied with in the workshop

 MINIMUM REQUIREMENTS:

• Must have bachelor’s degree in Engineering from a reputable learning institution.
• Must have another bachelor’s degree in business-related courses or master in MBA.
• Background experience in production, workshop, or industrial operations.
• Should be Innovative.
• 7-10 years work experience in the automotive industry.
• Strong communication skills and IT fluency.
• Ability to manage complex projects and multi-tasking.
• Excellent organizational skills.
• Ability to work with little or no supervision and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.