Branch Manager-Kisumu at Fin Kenya

Job Summary

• The Branch manager is responsible for leading sales agents in their allocated region, driving the acquisition and growth of clients across all company’s products. The role requires high-level sales strategy, leadership, mentoring, and a strong understanding of lending practices.

Key Responsibilities

Sales Strategy & Planning

• Develop and implement comprehensive sales strategies to drive disbursement growth
• Set clear performance targets and monitor progress across all sales teams
• Identify market trends and competitor activities to refine approach and positioning
• Team Supervision & Performance Management
• Supervise and support the sales agents, by providing directions to help them achieve their targets
• Conduct regular coaching, field visits, and performance reviews for the agents
• Implement training programs and team motivation strategies
• Recruit /headhunt and train agents
• Develop and Implement strategies to make dormant agents active

Sales Execution & Client Engagement

• Ensure effective lead generation, customer engagement, and high loan conversion rates
• Drive quality customer service and ensure client satisfaction across all touchpoints

Compliance & Reporting

• Ensure sales processes adhere to internal policy, ethical standards, and regulatory requirements
• Prepare detailed performance reports and insights for senior management
• Collaborate with credit and other team members to improve sales effectiveness

Qualifications & Experience

• Bachelor’s degree in business, Finance, Marketing or related field
• 5+ years in sales within microfinance or financial services
• At least 2 years in a supervisory or senior team leader role
• Experience managing a sales team across a region is highly desirable

Skills & Competencies

• Strong leadership, mentorship, and interpersonal skills
• Ability to develop and execute winning sales strategies
• Excellent communication, presentation, and negotiation skills
• High level of professionalism and ethical standards