Business Development Manager, Prestige Banking at Absa Bank Limited

Job Summary

1. The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to co-ordinate sales activities and business development for the business focusing on prestige sales.
2. The stakeholder management deliverable includes regular and co-ordinated attendance of sales session with the retail network to drive the prestige sales across the network.

Job Description

Key accountabilities (Duties & Responsibilities)

Sales  Delivery; 60%

• Achieve set revenue and prestige NTB targets in RBB.
• Drive Prestige engagement and penetration in RBB through regular client and coverage team engagement.
• Drive an optimal product mix Liabilities, Deposits, Card etc for holistic solutioning of customer needs.
• Work with marketing for improved visibility and sustained product awareness to drive sales
• Attend RBB sales sessions to report on Prestige Proposition Pipelines and uptake progress and enlist support, plus get insights on opportunities available.
• Ensure Weekly dashboard, monthly and quarterly performance tracking is shared with all stakeholders
• Have Sales activations and customer sensitization(quarterly) in partnership with
• partners to increase uptake and leverage on Bank customers activities to position the same
• Servicing Prestige Banking customers and ensuring the TATs with customers are adhered to.
• Monitoring and evaluation business strategies set
• Obtain Approval of all sales related expenses
• Dashboard management with relevant MI teams to confirm accuracy of management reports on sales activities
• Identifying cross and up sale opportunities and track performance
• Responsible for call reports on customer visits.

Stakeholder Management Role; 20%

1. Managing relationships with stakeholders (Regional Managers, Branch Managers, Sales Managers, Products heads) to drive business
2. Partners to increase uptake and leverage on Bank customers activities to position the same
3. Servicing Prestige Banking customers and ensuring the TATs with customers are adhered to.
4. Monitoring and evaluation business strategies set
5. Obtain Approval of all sales related expenses
6. Dashboard management with relevant MI teams to confirm accuracy of management reports on sales activities
7. Identifying cross and up sale opportunities and track performance
8. Work with the Regional Managers, Branch Managers, Sales Managers to ensure strategy deliverables are properly documented and monitored.
9. Responsible for call reports on customer visits.
10. Ensure all documentation is correctly completed, collected and submitted as per procedure manuals and SLA’s
11. Work with Regional Managers, Branch Managers, Sales Managers to ensure Prestige Banking customers receive bespoke solutions and services.
12. Providing general support to the Network teams as and when required to drive sales and unlock opportunities
13. Upskilling the team on Prestige Proposition for prospecting and business development.

Rigor/Compliance; 20%

• Ensure all regulations are observed while attending to customers.
• Ensure all applications are placed as per process and procedures.
• Ensure all regulatory requirements are met by ensuring compliance to the Banking act and SLA’s
• Managing relationships with stakeholders (Regional Managers, Branch Managers, Sales Managers, Products heads) to drive business.
• Sustained Prestige Proposition awareness within the network.
• Providing general support to the Network teams as and when required to drive sales and unlock opportunities.
• Upskilling the team on Prestige Proposition for prospecting and business development.

Role/person specification

Preferred Education

• A Business-related Degree from a recognized university.
• Knowledge of Prestige business, products, and processes.
• Experience in sale and Prestige business development and relationship management.
• Experience of managing activity across the whole of a project lifecycle, using current technology, structured methods and a quality process
• Exposure to governance, control and risk management
• Proven ability to effectively work across teams
• Ability to effectively work across teams

Preferred Experience

• Knowledge of the Bank’s policies, standards, procedures covering premises, equipment, security procedures/controls and snap checks

Knowledge and Skills

• A learning mindset to rapidly assimilate complex business issues and quickly solve problems in a structured manner or pre-empting issues that may arise where there is limited precedence
• Effective negotiating skills to secure both internal and external resources and deal with external service providers
• Able to adopt and/or coach the use of a variety of methods to keep work streams on schedule and within budget
• Banking Service Excellence
• Good understanding / Implementation of end to end Prestige processes
• Basic understanding and support of project management principles
• Ability to prepare and interpret management/production reports.

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)