Commercial Excellence Manager at Shalina Healthcare

Key Responsibilities

Data Analytics & Business Insights

• Collect, clean, validate, and analyze data from internal and external sources
• Translate complex datasets into actionable insights to support business decisions
• Identify trends, risks, and growth opportunities across territories and product portfolios
• Generate account-level insights to improve sales planning and profitability

Sales Performance & Reporting

• Track and analyze sales performance (weekly, monthly, quarterly, annually)
• Develop and maintain dashboards and reports using tools such as Excel, Power BI, or Tableau
• Monitor KPIs and provide variance analysis
• Support root cause analysis and recommend corrective actions

Sales Force Effectiveness (SFE)

• Drive adoption and optimization of CRM and sales force automation tools
• Support implementation of standardized sales processes and sales cadence
• Improve sales productivity through performance tracking and insights
• Ensure alignment across sales, marketing, and product teams

Planning & Commercial Support

• Support budgeting, forecasting, and performance tracking at territory and regional levels
• Provide data-driven recommendations for strategic and operational planning
• Work closely with business leaders to guide decision-making

Training & Capability Development

• Identify skill gaps and support development of sales training programs
• Facilitate product and sales skills training
• Support onboarding and continuous learning of commercial teams
• Ensure field team competence through assessments and training tools

Process Improvement & Governance

• Ensure data accuracy, integrity, and compliance with data protection standards
• Maintain documentation of data sources, definitions, and processes
• Continuously improve reporting systems, tools, and workflows
• Monitor market dynamics and provide insights on competition and opportunities

Qualifications & Experience

• Bachelor’s degree in Data Science, Statistics, Economics, Finance, Business, or a related field
• Master’s degree (MBA or equivalent) is an added advantage
• 3–5 years’ experience in data analytics, commercial excellence, sales operations, or business intelligence
• Experience in Pharmaceutical, FMCG, or Consumer Goods sectors is preferred
• Experience working cross-functionally in a fast-paced environment