Information Technology Specialist at Reeds Africa Consult

Main Duties

• Ensure the efficient, secure and effective operation of the company’s network in the Head Office and all regional offices.
• Provide confidence to the company staff that they have the ICT equipment, resources and day to day support they need to do their job efficiently, wherever they are located.
• Ensure that an adequate plan for disaster recovery and carrying out back-ups of the company’s data is maintained and implemented.
• Provide inductions to all new the company staff on the computer system, including use of all relevant software packages.
• Ensure maintenance and update of all relevant licenses.
• Administration of a centralized Helpdesk service to all staff members for the company.
• Monitor compliance with ICT best practice, policies and procedures.
• Research hardware and software options as new needs arise and make reasoned recommendations on infrastructure that best suits the company needs.
• End user support, routine maintenance and IT infrastructure support.
• Creation and termination of authorized users.
• Install and configure newly acquired IT systems.
• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Troubleshoot network and systems problems and carry out corrective action.
• Present monthly, quarterly and yearly reports on ICT to the Senior Management Team

Qualifications and experience

• Holder of a Bachelor’s degree in ICT.
• At least 4-5 years hands on experience in ICT field.
• Demonstrable commitment to customer-focused service to achieve organizational objectives.
• Able to manage workloads to meet searching and complex targets set by management
• Ability to communicate the realities and possibilities of ICT to non-technical audiences including managers, staff and partners at all levels.
• Must be able to work independently while being a strong team player