Outbound Parts Administrator - Consumer Electronics at CDL Human Resource

Supervisory Responsibility

• Oversee and manage daily operations related to parts outbound management and distribution.
• Oversee the daily activities of parts outbound and Authorized Service Center (ASC) support team.
• Meet and exceed our client HQ requirements in terms of product support through parts supply.

Main Purpose of the Job

• To proactively Process parts orders and dispatch parts to meet Parts Arrival Ratio (PAR) targets and minimize the Division’s LTP ratios to within Acceptable HQ ranges.
• To ensure timely Management of Faulty parts return process & credit notes processing

Key Responsibilities

Major Tasks

• Forecast parts requirements based on consumption and trends to support Long Term Repair Ratio (LTP)
• Work with Warehouse team pro-actively in respect of Parts Dispatching to meet Parts Arrival Ratio (PAR) targets
• Control YTD statistics and necessary comparison tables to last year, etc.
• Management of Faulty parts return process & credit notes processing
• Monitor, escalate and report delays to Warehouse management;
• Provide regular detailed parts reports to management.
• Make effective and regular use of the SEEA systems.
• Managed parts stock in Compliance with our client standards as set out in the Parts Stock Holding and Ordering Policies;
• To report, interpret and consult on information to improve our client spare parts logistics. 

Key Performance Indicators (KPI)

• Parts Arrival Ratio (PAR)
• Credit Return Management
• Long Term Repair Ratio (LTP)

Requirements

Qualifications

• Certificate/Diploma in Logistics / Business Management (Essential) or
• Degree/Diploma in Procurement or related.

Experience

• Minimum of 5 years related experience in Consumer Electronics;
• 3 - 5 years’ experience in Logistics environment of which 3 years must include managing people (Essential).
• Exposure to Service Delivery methodologies.
• In depth knowledge of repair and service centre operations

Required Skills & Competencies

Technical

• Knowledge of supply chain operations;
• Knowledge of forecasting systems and processes;
• Understanding of parts distribution;
• Knowledge of tracking and reporting on parts movements;
• Understanding of spare parts administration & accurate + detailed report writing. Behavioral
• Interpersonal skills;
• Self-starter with good time management;
• Communication skills
• Problem-solving
• Planning & Organizing
• Decision making and Coordination