Restaurant Manager - Nairobi at Brites Management

Duties and Responsibilities

• Oversee the dining area, and supervise food and beverage service staff per operating policies that he or she may help establish.
• Creates a positive team atmosphere among team members Maintains records of staff periodic manner and operating costs.
• Provides feedback and coaching to the team regularly.
• Understand building capability through Cross-training
• Treats all team members fairly, and with respect.
• Sets high standards for appropriate team behavior on shift
• Works with food and beverage staff to ensure proper food presentation of policies and obtain feedback from staff members.
• Arrange for maintenance and repair of equipment and other services.
• Total receipts and balance against sales, deposit receipts, and lock facility at the end of the day.
• Ensures new products are executed properly for the following rollout.
• Is capable of handling angry customers with a friendly/calm attitude.
• Ensures product quality and excellent service.
• Shows enthusiasm about guests within the restaurant.
• Is flexible in dealing with changes/problems (e.g., being short-staffed).
• Has 3effrecrively forecasted restaurant needs.
• Shifts priorities and goals as work demands change.
• Priorities tasks effectively to ensure the most critical tasks are completed on time.
• Delegates and follow-up effectively.
• Taking Ownership of issues or tasks and also giving detailed updates to the F&B manager and General Manager.
• Seeks, listens, and responds to guest feedback.
• Coaches team on how to exceed Guest expectations.
• Does not blame others; takes accountability for problems.
• Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.

Key Requirements Skills, experience and qualification

• Proficiency in using computer software to monitor inventory, track staff schedules, and pay, and perform other record-keeping tasks.
• Ladies preferred for diversity
• 3 plus years’ experience in a busy restaurant
• Proficiency in Point of sale (POS) software, Restaurant guest satisfaction tracking software, etc.
• Assist in planning regular and special event Menus.
• Degree, or Diploma in Hotel Management or equivalent
• Has effectively managed Team Members
• Previous experience in a similar job role.
• Coached and improved the performance of at least one poorly performing Team member/Manager.