Job Purpose/Summary:
Reporting to the Technical Support Team Leader, the job holder is responsible for call technical support and troubleshooting guidance pertaining to Wide Area Network (WAN),
Responsibilities
100% Achievement Sales revenue & Volume targets.
100% all New sales retention acquired.
Achievement of penetration targets for the area.
Ensuring that employees have t
The job holder will be expected to: –
Identify customer problems of a technical nature that are relevant for technical organization’s quality improvement.
Investigate and design ad
Job Purpose / Summary:
Shop CSR is responsible in providing professional and focused customer service both internally and externally.
Reporting to the Shops Team Leader, the shop CSR will
Key responsibilities:
Supervision of Service Support Team to ensure right Skilling
Service recovery for individual customer and customer base
Data Analysis, Reporting and Feedback
Process
Key Performance Indicators:
Compliance on Time to Repair SLA’s as defined by the company policies
All outages to be resolved within the defined SLA (Critical, Major and Minor). i.e. Pow
Job Purpose / Summary:
Shop CSR is responsible in providing professional and focused customer service both internally and externally.
Customer Support:
Customer visits shop with quer
Job Purpose / Summary: Technical Support Manager
Manage the Technical Support function in Customer Experience Department. Responsible for the service quality to the customer and resolution of
Key Roles:
Using effective communication skills
Resolving all complaints, concerns and issues in a timely and diplomatic manner
Conduct activities in a professional manner
Demonstrating kn
Description:
Reporting to the Manager – NOC, the core role of NOC Engineer will be network monitoring especially ticketing, field dispatch coordination, tracking of resolution and update, as
Key Responsibilities
Drafting, negotiating and reviewing commercial and technical contracts, leases and any other form of agreements;
Litigation management: assist in management of litigation
Key Responsibilities:
Ensure completeness and accuracy of Earned Income, Deferred Revenue, Collections and taxes.
Create executive level reporting dashboard with 100% accuracy and advanced lev
Job Purpose / Summary:
Finance business partner for fiber business across the group.
Owner of Fiber budget responsible for preparation, interpretation to the user department,
implementation,
Responsibility
Proactive network monitoring and alert encompassing timely fault detection, accurate ticketing and alerting, active fault resolutions follow-up and updates using our alert platfor
Key Performance Indicators:
Preparation of monthly Bank reconciliation by WD1
Monthly closure by WD2
Journal postings by WD1
Monthly revaluation of foreign bank accounts by WD1.
Preparat
Key Roles:
Development of processes for the maintenance team, implementation and frequent review to improve the processes.
Oversee all Network Maintenance Operations, FEC and Noise troubleshoo
Job Purpose / Summary:
Maintenance Technician will be responsible for tasks related with plant network maintenance on both HFC and GPON networks, including preventive plant maintenance with nece
