Key Responsibilities
Growing room & guest service revenue fee, average daily rate and RevPAR
Forecasting and budgeting of room revenue and extra charges for the year, month and week.
Ens
Key Responsibilities
Contract room allocations and Tour Series for DMCs according to length of stay, number of properties used and availability
Manage our room inventory, release periods and t
Summary
Care Connects Us!
It all starts with people who care.
At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. We tu
Reservations Trainee
Reporting to the Training Manager, the trainee will be responsible for learning and familiarizing with various activities and operations within the department. He/She will b
JOB DESCRIPTION
Reservations Agent
The incumbent of this position is responsible to materialize the maximum number of requests and reservations. He / She will be responsible for ensuring that
Job Description
To record and process all reservation inquiries made by phone or email efficiently and accurately and convert to sales where possible to meet hotel targets
To provide service t
Summary
Welcome to Hyatt Regency Nairobi!
We are the go-to gathering place—a dynamic spot where guests relax, meet, engage and recharge. Here, we do things the smart way, not just t
Summary
Welcome to Hyatt Regency Nairobi!
We are the go-to gathering place—a dynamic spot where guests relax, meet, engage and recharge. Here, we do things the smart way, not just t
Join our team as a Reservations Agent and be the first point of contact for guests looking to make reservations. Your excellent communication skills and in-depth knowledge of the hotel’s o
Job Description
Ensure all guest enquiries are handled professionally, providing callers with comprehensive information regarding hotel services.
Responsible for performing the daily arrivals
Job Description
Training and developing the reservation team
Implementation and review of procedures within the department
Responsible for performing the daily arrivals check and accurately
Key Requirements:
Handling enquiries in a polite, professional, accurate & timely manner and inputting the enquiries correctly into all systems i.e. Res Request
Responsible for Direct Clie
Key Requirements:
Ensure existing and new team members have the capability to (1) internalise & consistently follow SOPs; and (2) learn and optimally use tools (technology) provided
Review
Key Requirements:
Ensure existing and new team members have the capability to (1) internalise & consistently follow SOPs; and (2) learn and optimally use tools (technology) provided
Review
Tasks, Duties And Responsibilities
MAXIMISES HOTEL REVENUE AND GUEST SATISFACTION
Greets guests over the phone in a friendly, courteous manner.
Records reservation information accurately in
POSITION SUMMARY
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availa
Key Requirements:
Ensure existing and new team members have the capability to (1) internalise & consistently follow SOPs; and (2) learn and optimally use tools (technology) provided
Review
Key Requirements:
Handling enquiries in a polite, professional, accurate & timely manner and inputting the enquiries correctly into all systems i.e. Res Request
Responsible for Direct Clie
