Careers at Sheer Logic

About the Role

• Our client is seeking an Analytics, Reports (BI) & Campaign Support Engineer to support the smooth operation of business analytics, reporting and campaign platforms. The role will be responsible for ensuring service availability and performance, supporting BI and campaign projects and integrations, and ensuring systems are appropriately sized, scheduled and optimized to meet business requirements and deliver functional business KPIs.

Responsibilities

• Review daily BI KPI dashboards with relevant departments to ensure accuracy.
• Manage the RA validation process before campaigns go live.
• Own incidents, track resolution and provide timely stakeholder updates, including escalations.
• Maintain functional architecture and system overviews and ensure appropriate capacity management.
• Administer data warehouse components to facilitate the availability of reports and dashboards.
• Develop and support Business Intelligence and self-service reporting solutions.
• Track promotions and process reports relating to remuneration, bonuses and commissions.
• Undertake data mining, business process simulation and analysis of trends and data gaps, providing insights to the business.
• Support data modelling, dimensioning and report development while ensuring completeness, timeliness and accuracy.
• Support campaign project handovers to operations, including UAT sign-off.
• Assist the business during requirements gathering for enhancement projects and initiatives.
• Support audit and regulatory requirements and ensure compliance with applicable IT and business processes.

Qualifications

Education

• Bachelor’s degree in Computer Science or a related discipline.
• Professional qualification in databases, ETL and Unix/Linux systems.
• 1–3 years’ experience in an IT role, preferably within the telecommunications industry.
• Experience with ETL platforms such as Canvas, Fractal or Rubix.
• Strong experience in SQL.
• Experience implementing and operating campaign management systems across multiple business units/customers.
• Experience managing diverse and complex platforms and environments.
• Strong knowledge of Oracle, DB2 and PostgreSQL databases.
• Strong knowledge of Unix systems and ITIL.
• Ability to define and implement effective IT service operations processes and manuals.
• Ability to influence and collaborate effectively with cross-functional teams without formal authority.
• Excellent communication, presentation and organisational skills.

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JOB PURPOSE

• Ensuring a seamless flow of customs documentation and procedures by accurately and timely processing customs declarations for all shipments. 

Key Responsibilities

• Customs Documentation: Undertake specific customs declarations in the customs systems (such as the ICMS System) and ensure all entries are passed within the set timeframe.
• Permits and Forms: Process correct and timely applications for Import Declaration Forms (IDF), Port Health Permits, and Kenya Bureau of Standards (KEBS) exemptions through relevant trade systems like Kentrade. Generate Other Government Agencies (OGA) consignment documents (CD’s), Unique consignment reference number (UCR’s) for Export Procession zones (EPZ) and UCR from Mother Import declaration form (IDF).
• Compliance: Ensure full compliance with the East African Customs Act and regulations, staying updated on all new customs rules and guiding relevant parties accordingly.
• Classification: Be conversant with all Harmonized System (HS) codes and customs regimes to ensure accurate tariff classification and capturing of client details.
• Coordination & Communication: Constantly follow up on delayed entries and IDF approvals, updating customers and customer service teams on all new regulations accordingly. Also, ensure all preceding entries are active in the customs systems.
• E-filing and Handover: Carry out accurate e-filing of documents and ensure that cargo is handed over to the correct handling agent. 

Required Skills and Experiences

• Education: A diploma in clearing and forwarding is required, with training in relevant systems like Orbus and the ICMS System, as well as an East African Customs & Freight Forwarders Practicing Certificate (EACFFPC) and ICMS accreditation.
• Experience: At least 3 years of experience in the logistics industry or freight forwarding operations.
• Technical Skills: Must be computer literate and have detailed knowledge of customs rules, regulations, and procedures.

Soft Skills:

• Excellent customer service skills.
• Detail-oriented and highly organized.
• Strong problem-solving ability and a team player.
• Ability to work under pressure and a flexible approach to work.
• Fluent written and verbal communication in English and Kiswahili.