Jobs at CDL Human Resource

Job Description

• The main purpose of this position is to on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and cash agents.

Key Responsibilities: 

• SSO & Agent Recruitment & Mapping - Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retails stores.
• Call rate - Visit SSOs & Agents regularly using agreed route plans (beat plans).
• Training and delivery of business tools - Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
• AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
• Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
• Merchandising – Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets.

Principal Outputs for this role: 

• Outlet recruitment – Tkash, SSOs, ASOs
• Outlet management – retailer training, branding and output tracking
• Sales targets - Delivering assigned sales targets on Tkash, SSOs, gross additions and devices
• Product visibility (PICOS) - ensuring visibility at ASO, Tkash, SSO and retailer outlets
• Product availability - ensuring availability of Telecommunications products within the assigned markets.
• Reports - sharing reports as required.

Requirements

• Diploma or Bachelor’s Degree in Business, Marketing or related field
• At least 1 year experience in sales and distribution role in an FMCG or Telecommunications
• Customer focus
• Influencing and negotiation skills
• Networking and building partnerships
• Analytical thinking

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Job summary

• The Field Service Technician is responsible for installation, servicing, preventive maintenance and breakdown repairs of Dealer Tinting System (DTS) at dealers’ outlets and in-house. The role ensures maximum machine uptime, efficient operation and timely resolution of technical issues in line with company standards and agreed SLAs.

Role & Responsibilities:

• Carry out installation, servicing, repair and preventive maintenance of DTS machines at dealers’ outlets and in-house.
• Conduct regular inspection and troubleshooting of DTS machines to identify and resolve technical issues.
• Attend to and resolve DTS breakdowns within agreed SLA timelines.
• Carry out calibration of DTS machines and ensure they operate as per required standards.
• Execute preventive maintenance as per the approved maintenance schedule.
• Attend to and close CRM complaints assigned by the DTS Maintenance Manager/Supervisor.
• Update DTS prices, software and other machine settings as required.
• Maintain accurate records of service calls, maintenance activities, breakdowns and repairs.
• Use CRM for recording service activities and complete the physical checklist/visit report for every customer visit.
• Obtain customer signature and stamp on the completed visit report and submit reports as per company requirements.
• Identify required spare parts and coordinate with the supervisor for requisition and replacement.
• Maintain proper records of spare parts and accessories used during maintenance activities.
• Ensure all DTS machines and accessories are maintained properly and report any major technical issues to the supervisor.
• Provide technical support and guidance to dealers/customers on proper operation and basic maintenance of DTS machines.
• Coordinate with the ICT department or other relevant departments for technical accessories and software-related requirements.
• Follow all company safety policies and procedures while carrying out maintenance and field activities.
• Provide regular updates and reports on completed jobs, pending breakdowns and other maintenance activities.

Requirements

Academic and professional qualifications

• Diploma/Certificate in Electrical, Electronics, Mechanical Engineering or related technical field.
• Good understanding of electrical, mechanical and electronic systems.
• Good troubleshooting and equipment maintenance skills.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.

Work experience

• 2–3 years of experience in equipment or machine maintenance within the paints and coatings industry.
• Experience in servicing, troubleshooting and preventive maintenance of machines will be an added advantage.

Additional skills

• Good technical and problem-solving abilities.
• Customer-focused with good interpersonal skills.
• Good planning, organization and follow-up skills.
• Ability to work under pressure and meet SLA timelines.
• Basic computer and mobile application/CRM skills.
• Willingness to travel and work at different dealer/customer locations.
• Valid driving licence will be an added advantage.

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Job Summary

• The Sales Representative is responsible for promoting and selling company products, developing new customers, generating demand and achieving sales targets through effective market coverage and customer relationships.

Role & Responsibilities

• Visit dealers, distributors, painters, contractors and customers to promote company products.
• Identify new sites, projects, institutions and construction opportunities to generate demand.
• Regularly visit ongoing and upcoming projects to identify sales opportunities.
• Build strong relationships with painters, contractors, applicators, developers and other key influencers.
• Generate leads and develop new customers and business opportunities.
• Support dealers to increase secondary sales and product movement.
• Conduct product presentations, demonstrations and product awareness activities.
• Understand customer requirements and recommend suitable products.
• Achieve assigned sales targets and contribute to business growth.
• Maintain regular follow-up with existing and potential customers.
• Maintain accurate records of customer visits, leads, projects and sales activities.
• Monitor competitor prices, products and market activities and share market information with the manager.
• Identify new market opportunities and work towards increasing market share.
• Revive dormant customers and develop them into active accounts.
• Handle customer enquiries and complaints professionally and promptly.
• Work closely with Sales & Marketing and other departments to achieve company objectives.
• Prepare weekly and monthly reports on sales, site visits, leads and demand-generation activities.

Requirements

Academic & Professional Qualifications

• Diploma or Bachelor’s degree in Business, Marketing, Engineering or related field.
• Good communication and interpersonal skills.
• Good negotiation and selling skills.
• Customer-focused and target-oriented.
• Good organizational and follow-up skills.
• Good problem-solving ability.

Work Experience

• 2–3 years of sales experience in the paints, coatings, building materials, or related industry.

Additional Skills

• Good presentation and communication skills.
• Strong sales and business development skills.
• Self-motivated and able to work independently.
• Good knowledge of market and customer requirements.
• Willingness to travel and work in the field.
• Valid driving licence will be an added advantage.
   

go to method of application »

Job Summary

• The Sales Representative is responsible for promoting and selling company products, developing new customers, generating demand and achieving sales targets through effective market coverage and customer relationships.

Role & Responsibilities

• Visit dealers, distributors, painters, contractors and customers to promote company products.
• Identify new sites, projects, institutions and construction opportunities to generate demand.
• Regularly visit ongoing and upcoming projects to identify sales opportunities.
• Build strong relationships with painters, contractors, applicators, developers and other key influencers.
• Generate leads and develop new customers and business opportunities.
• Support dealers to increase secondary sales and product movement.
• Conduct product presentations, demonstrations and product awareness activities.
• Understand customer requirements and recommend suitable products.
• Achieve assigned sales targets and contribute to business growth.
• Maintain regular follow-up with existing and potential customers.
• Maintain accurate records of customer visits, leads, projects and sales activities.
• Monitor competitor prices, products and market activities and share market information with the manager.
• Identify new market opportunities and work towards increasing market share.
• Revive dormant customers and develop them into active accounts.
• Handle customer enquiries and complaints professionally and promptly.
• Work closely with Sales & Marketing and other departments to achieve company objectives.
• Prepare weekly and monthly reports on sales, site visits, leads and demand-generation activities.

Requirements

Academic & Professional Qualifications

• Diploma or Bachelor’s degree in Business, Marketing, Engineering or related field.
• Good communication and interpersonal skills.
• Good negotiation and selling skills.
• Customer-focused and target-oriented.
• Good organizational and follow-up skills.
• Good problem-solving ability.

Work Experience

• 2–3 years of sales experience in the paints, coatings, building materials, or related industry.

Additional Skills

• Good presentation and communication skills.
• Strong sales and business development skills.
• Self-motivated and able to work independently.
• Good knowledge of market and customer requirements.
• Willingness to travel and work in the field.
• Valid driving licence will be an added advantage.

go to method of application »

Job Description

• To focus on channel visitations to drive retailer awareness & turnaround on SIMs & Float while paying attention to visibility and merchandising at point of purchase for SSOs and T-Kash agents
• SSO & Agent Recruitment & Mapping - Effectively manage the identification and recruitment of Agents, targeting mobile money outlets and high traffic retail stores.
• Call rate - Visit SSOs & Agents regularly using agreed route plans (beat plans).
• Training and delivery of business tools - Provide all requisite tools for transactions at SSO & agent outlet and train SSOs and TKash Agents on processes
•  AML training and testing – Train agents on AML and SSOs on KYC process in relation to SIMREG
• Float and stock cover and sales – monitor and effectively enforce 1.5x stock rule for agents and ensure SSOs have adequate stock SIMs for new registration and activations
• Merchandising – Develop and maintain merchandising standards by availing merchandising materials at SSOs and Agent outlets

Requirements

• Diploma or Bachelor’s Degree in Business, Marketing or related field
• At least 1 year experience in sales and distribution role in an FMCG or Telcommunications
• Customer focus
• Influencing and negotiation skills
• Networking and building partnerships
• Analytical thinking