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  • Posted: Mar 18, 2024
    Deadline: Mar 22, 2024
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    We offer a collaborative and empowering work environment, where your skills and creativity are valued, and you can make a real impact on the future of customer experiences.nB2B SaaS platform that powers priceless customer experience through inbound & outbound interactions via a cloud-based, secure, and interactive AI-powered analytics.
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    Business Development Associate

    Job Summary:

    • As a Business Development Associate specializing in telesales, you will be responsible for driving revenue growth by identifying and securing new business opportunities through outbound calls. You will engage with prospective clients, effectively communicate the value proposition of our hospitality offerings, and close sales to achieve revenue targets. This role requires excellent communication skills, a results-driven mindset, and a passion for delivering exceptional customer experiences.

    Key Responsibilities:-

    • Conduct outbound calls to prospective clients to generate leads and secure new business opportunities.
    • Build and maintain strong relationships with clients, understanding their needs and preferences to tailor offerings accordingly
    • Effectively communicate the features, benefits, and value proposition of our hospitality products and services.
    • Negotiate terms and close sales to achieve individual and team revenue targets.
    • Provide timely and accurate information to clients, addressing inquiries, and resolving any issues or concerns.
    • Collaborate closely with the sales and marketing teams to develop and implement strategies for lead generation and conversion.
    • Keep abreast of industry trends, competitor activities, and market developments to identify opportunities for business growth.
    • Maintain accurate records of sales activities, client interactions, and sales pipeline in the CRM system.

    Qualifications and Skills:

    • Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a related field.
    • Proven experience in telesales, preferably in the hospitality industry.
    • Fluent in English or German, and/or French, with excellent verbal and written communication skills.
    • Strong sales acumen and negotiation skills, with a track record of achieving and exceeding sales targets.
    • Customer-focused mindset with a passion for delivering exceptional service and building lasting relationships.
    • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
    • Proficient in Microsoft Office Suite and CRM software.
    • Excellent organizational and time management skills, with the ability to prioritize tasks effectively.

    go to method of application »

    Call Center Quality Control (QC)

    Position Overview:

    • As the Call Center Quality Control (QC) Specialist, you will be responsible for monitoring and evaluating the quality of calls handled by our call center agents. You will ensure that our agents consistently deliver outstanding service to our clients and maintain high standards of professionalism and efficiency. This role requires a meticulous attention to detail, excellent communication skills, and a passion for delivering exceptional customer experiences.

    Key Responsibilities:

    • Monitor and evaluate inbound and outbound calls handled by call center agents to assess quality and adherence to company standards.
    • Develop and implement quality control processes and procedures to improve the overall performance of the call center.
    • Provide feedback and coaching to call center agents based on quality assessments, identifying areas for improvement and providing guidance for skill development.
    • Conduct regular audits of call center operations, identifying trends, patterns, and areas of concern, and recommending corrective actions as needed.
    • Collaborate with call center managers and supervisors to develop and implement training programs and initiatives to enhance agent performance and customer satisfaction.
    • Maintain accurate records of quality control assessments, findings, and recommendations, and prepare reports for management review.
    • Stay updated on industry best practices, emerging trends, and new technologies in call center quality control and customer service.

    Qualifications and Skills:

    • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
    • Proven experience in a call center quality control role, preferably in the hospitality industry or a B2B company.
    • Excellent communication skills, with fluency in French, German, and English (written and spoken).
    • Strong attention to detail and analytical skills, with the ability to identify trends, patterns, and areas for improvement.
    • Experience developing and implementing quality control processes and procedures.
    • Ability to provide constructive feedback and coaching to call center agents to improve performance.
    • Proficiency in call center technologies and software, including call monitoring and recording systems.
    • Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
    • Customer-focused mindset with a passion for delivering exceptional service and exceeding customer expectations.

    Method of Application

    Interested candidates should submit their resume and a cover letter detailing their relevant experience to [careers@dialafrika.com]. Please include "Business Development Associate Application" in the subject line. The deadline for applications is [22/03/24].

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