Career Opportunities at Bridge Talent Management

Job Purpose/Mission

• Manages daily restaurant operations and assists with menu planning, maintains sanitation standards, and assists servers and hosts on the floor during peak meal periods. Strives to improve guest continually and employee satisfaction and maximize financial performance in areas of responsibility.

Duties &  Responsibilities

• Oversee the dining area, and supervises food and beverage service staff per operating policies that he or she may help establish.
• Creates a positive team atmosphere among team members 
• Maintains records of staff periodic manner and operating costs.
• Provides feedback and coaching to the team regularly.
• Understands building capability through Cross-training
• Treats all team members fairly, and with respect.
• Sets high standards for appropriate team behavior on shift
• Works with food and beverage staff to ensure proper food presentation of policies and obtain feedback from staff members.
• Arrange for maintenance and repair of equipment and other services.
• Total receipts and balance against sales, deposit receipts, and lock facility at the end of the day.
• Ensures new products are executed properly for the following rollout.
• Is capable of handling irate customers with a friendly/calm attitude.
• Ensures product quality and great service.
• Shows enthusiasm bout guests within the restaurant.
• Is flexible in dealing with changes/problems (e.g., being short-staffed).
• Has 3effrecrively forecasted restaurant needs.
• Shifts priorities and goals as work demands change.
• Priorities tasks effectively to ensure the most important tasks are completed on time.
• Delegates and follow-up effectively.
• Taking Ownership of issues or tasks and also giving detailed updates to the F&B manager and General Manager.
• Seeks, listens, and responds to guest feedback.
• Coaches team on how to exceed Guest expectations.
• Does not blame others; takes accountability for problems.
• Effectively identifies restaurant problems through reports and can ideate & execute to resolve the same.
• Proficiency in using computer software to monitor inventory, track staff schedules, and pay, and perform other record-keeping tasks.\
• Proficiency in Point of sale (POS) software, Restaurant guest satisfaction tracking software, etc.
• Assist in planning regular and special event Menus.

Requirements

• Degree, High schooling, or one-year Diploma in Hotel Management or equivalent
• Has effectively managed Team Members for 12+ months.
• Previous experience in a similar job role.
• Coached and improved the performance of at least one poorly performing Team member/Manager.

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Job Purpose/Mission 

• To directly supervise all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budgets for the front office department.

Duties &  Responsibilities

• Trains, cross–trains, and retrains all front office personnel. 
• Participates in interviewing and the selection of front office personnel. 
• Schedules the front office staff. 
• Supervises workload during shifts. 
• Evaluates the job performance of each front office employee. 
• Maintains working relationships and communicates with all departments. 
• Maintains master key control. 
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously. 
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. 
• Reviews and completes credit limit report. 
• Works within the allocated budget for the front office. 
• Receives information from the previous shift manager and passes on pertinent details to the incoming manager. 
• Checks cashiers in and out and verifies banks and deposits at the end of each shift. 
• Enforces all cash handling, check-cashing, and credit policies. 
• Conducts regularly scheduled meetings with front office personnel. 
• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times and adhere to grooming standards 
• Prepare performance reports related to the front office. 
• Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit reports and maintain close observation of daily house count. Monitor the selling status of the house daily.  
• Monitor high-balance guests and take appropriate action. 
• Ensure implementation of all hotel policies and house rules. 
• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. 
• Prepare revenue and occupancy forecasting. 
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. 
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. 
• Maintain required parts of all front office and stationery supplies. 
• Review daily Front Office work and review reports generated by Night Audits touching on the department. 
• Review the Front office log book and Guest feedback forms on a daily basis. 
• Maintain an organised and comprehensive filing system with documentation of billing, vouchering, schedules, forecasts, reports and tracking logs. 
• Supervise the activities and the service levels of the Front Desk,  Concierge/Porters. 
• Monitors the Front Office employees to make sure all guests receive prompt and personal recognition 
• Promote the basic habits of smiling, greeting a guest by name and thanking guests. 
• Ensure that check-in procedures are strictly adhered to and that the correct guest details and charge-out details are obtained from each guest. 
• Oversee the VIP guest process including, but not limited to, reviewing VIP  reservations, inspecting cleanliness/ amenities in VIP rooms and ensuring smooth check-in/check-out 
• Ensure that all charges are correctly entered on the guest`s bill and that this is up to date at all times. 
• Ensure that accounts are balanced daily by checking and approving all cashiering paperwork and supervising shift take-over and handover procedures. 
• Co-ordinate with the Housekeeping and Reservations departments, for all arrivals at the hotel, to ensure that they are handled in an efficient and hospitable manner 
• Assist in the monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures. 
• Ensure that luggage is delivered to and collected from rooms speedily. 
• Ensure that enquiries, messages & bookings are dealt with courteously and efficiently. 
• Assist in the development, implementation and monitoring of daily, weekly,  monthly, and annual department-wide budgets and forecasts. 
• Review correspondence from guests and incident logs; direct staff according to information obtained. 
• Resolve guest dissatisfaction by investigating, evaluating, and settling complaints; following up with guests; personally, resolving difficult  situations 
• Prepare and conduct briefings/meetings. 
• Ensure sufficient front office supplies at all times 
• Conduct daily pre-shifts to communicate activities and /or special information/resolve issues/train staff. 
• During check-in and check-out meet and greet guests who may be waiting, and offer immediate assistance to avoid any delays so as to ensure the highest  standards of guest care and attention 
• Ensures all records and documents are maintained as per standards laid  down by the management 
• To control group and individual reservations to ensure maximum  occupancy 
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. 
• Ensure that luggage is delivered to and collected from rooms speedily. 
• Ensure that enquiries, messages & bookings are dealt with courteously and efficiently. 
• Co-ordinate the preparation of duty rosters and ensure all shifts are  manned in relation to the amount of work 
• Ensure that at all times, all staff in the department are correctly and smartly dressed as per grooming standards. 
• To ensure that newspapers and parcels are delivered to rooms without delay. 
• Ensure that incoming and outgoing telephone calls are handled  promptly and courteously 
• To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay. 
• To hold regular performance appraisals with all junior staff, identifying areas for development and training needs and ensuring that this training is affected.
• Ensure team members have current knowledge of hotel products, services,  facilities, events, pricing and policies and knowledge of the local area and  events 
• Assist in the recruitment and interviewing of team members 
• Assist with up-selling techniques to promote hotel services and facilities to  maximize room occupancy and overall revenue 
• Acts as the manager on duty in the hotel when senior managers are not available. 
• Responsible for the proper functioning and revenue generation of the  business 
• Responsible for the travel desk team in terms of guest transfers, billing,  vehicle maintenance and proper co-ordination between the front desk  team and the travel desk team 
• To maintain constant check of service offered to guests to assure continuing expected standard of hotels standard operating procedures. 
• To ensure constant follow-up on guest history. 
• To send out periodic statistical data to the concerned departments 
• Co-ordinate the preparation of duty rosters and ensure all shifts are  manned in relation to the amount of work 
• To ensure the completion and follow-up of new and pending maintenance  work in the front office department 
• To comply with the stipulated house rules 
• To comply with any statutory and legal requirement for fire, licensing,  health and safety. 
• Managing all RFPs from the Best Western Company office (Head Quarter) 
• Responsible for Hotel position and ranking in all online portals, Booking.com, Xpedia etc 
• Perform other duties as requested by management

Requirements

• Diploma in Hotel Management/Front Office Management or equivalent 
• 3+ years experience in an equivalent role with a rated Hotel 
• Exceptional listening and communication skills. 
• A polite, engaging personality. 
• Commitment to customer satisfaction and service excellence.

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Job Purpose/Mission 

• The Assistant Food & Beverage Manager is responsible for managing the day-to-day food & beverage operations of the BWPMH in  a professional manner, while continually exceeding guest expectations

Duties &  Responsibilities

• Smooth and organized running of F&B service according to the  Standards set by the management. 
• Leads by personal example by following Company’s Mission /  Vision & Guiding Principles. 
• Complies with the Company’s Code of Conduct,  
• Responsible for all areas of the food & beverage operations  
• Ensure all customers are provided with outstanding service  
• Ensure kitchen, restaurant, and bar operations are opened and  closed according to policy 
• Responsible for ordering supplies, inventory control and  establishing relationships with suppliers ensuring the business  receives competitive terms  
• Responsible for food hygiene, and health and safety issues  
• Responsible to assist in menu planning, development and meal  specials  
• Ensure all restaurants and conference areas are organized and  maintain a high level of cleanliness 
• Provides leadership and guidance to all team members  
• Ensure proper cash management controls are followed by all food & beverage staff members, as per policy  
• Responsible for food quality, and presentation  
• Ensure the food & beverage operations are properly staffed with  trained competent individuals  
• Adhere to all government guidelines for proper and safe food and  beverage service (Serve Safe; Smart Serve; Food Handling Training  Protocol) 
• Participate on committees to assist with event details and other  special requirements  
• Responsible for report generation on a needs, monthly and fiscal  basis 
• Perform other hotel-related duties as required

Requirements

• Diploma in Hotel and Hospitality Management or related studies. 
• Degree in Hotel and Hospitality Management is an added advantage. 
• 5 years experience in the hospitality industry in a comparable role. 
• 4 or 5 experience desirable. 
• Knowledge of HACCP & FSMS is an added advantage. 
• Strong Interpersonal and communication skills. 
• Must be a good communicator. 
• Computer proficient and able to compile reports for top management. 
• Knowledge in F & B SOP formulation and implementation.

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Job Description

• The Finance officer is expected to provide financial and administrative support to the business, customers and other stakeholders of the business. The holder of the role will also be involved in the identification and implementation of systems, polices and processes for the Finance function intended to improve the financial monitoring, accountability and growth across the business.

Responsibilities

• Post business transactions, process invoices, verify financial data for use in maintaining accounts payable records.
• Verify invoices against purchase orders and ensure goods or services were received before issuing payment to vendors.
• Practice effective monitoring to ensure payments are made to vendors on time.
• Entering financial data such as accruals, deferrals, reclassification, and interdepartmental entries into the ledger monthly, as well as preparing reports.
• Performing account analysis to ensure that journal entries and balances are correct.
• Reconciling accounts with the general ledger.
• Identification, recording, valuation, accounting, reporting and timely capitalization of capital projects, the reconciliation and reporting of capital work in progress.
• Create and monitor a system of controls, procedures, and forms for the recordation of fixed assets.
• Record fixed asset acquisitions and dispositions in the ERP system.
• Creating of IFRS 16 model for all leasing obligations.
• Coordinate the project and capital spending review process for the company.
• Proactive involvement in implementation of ERP system ensuring automation and efficient workflows achieved.
• Other tasks as demanded by the business.

Requirements

• A first degree in Business, Economics, Finance, Business Administration or any relevant discipline.
• Membership of a relevant professional body e.g. ACCA/CPA.