Career Opportunities at Equity Bank Kenya

Key Overall Objective of the Position

• The key overall objective of the Digital Officer is to achieve the EICS revenue and customer satisfaction goals by creating, managing and implementing sales strategy and operations.

Key Accountabilities

• Website: Managing our CMS; optimising SEO; ensuring content is up to date; has a consistent tone of voice; user journey is clear, and performance of content is measured against clear KPI’s 
• Content: Writing engaging content for a variety of audiences that is consistent with brand guidelines. Keeping up to date and informed about all aspects of EICS
• Social Media: Planning and coordinating a schedule of activity across Facebook, Twitter and YouTube and other platforms to expand our social media audience base
• Advertising: Coordinating advertising, online advertising, regularly reviewing and amending keywords and ad groups to optimize performance. In addition to maintain our presence on third party sites, keeping all messaging current. 
• Email Marketing: Plan and manage a regular schedule of email marketing activity, growing our subscriber base and creating engaging, relevant content including testing to optimize results.
• Print:  To coordinate the printing and production of our magazine, leaflets, educational materials and some merchandise, including writing, editorial and proofing. Organizing occasional print adverts.
• Brand Guidelines: To implement brand guidelines and ensure compliance in all areas of work.
• Reporting:  Monitor, report and analyze results to improve performance, using tools such as Google analytics and others, so that amendments and improvements can be made where appropriate
• Other:  Keeping up to date with the latest trends and best practices in online marketing and measurement. Undertaking any other duties commensurate with the accountabilities of the post.

Qualification/Attainments

• Educated to degree level in marketing or similar
• 2 year’s work experience in digital marketing

Skills

• Excellent organizational, interpersonal and communication skills. 
• Strong writing skills with ability to produce compelling copy 
• Proof reading and editorial skills with a good eye for detail
• Strong analytical and ICT skills
• Ability to work on multiple projects at the same time
• Ability to work as part of a team and individually
• Excellent time management and prioritization skills

Competence

• Experience of managing and writing content for a website CMS
• Google Analytics and SEO experience
• Experience of managing social media campaigns
• Experience of email, adwords and/or display advertising campaigns
• Experience in identifying target audiences and devising digital campaigns that engage, inform and motivate

Knowledge

• Knowledge of marketing principles and brand management
• Knowledge of effective social media techniques
• Knowledge of web design and development

Closing Date 20th June 2023

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Key Overall Objective of the Position

• The key overall objective of the Sales Officer is to achieve the EICS revenue and customer satisfaction goals by creating, managing and implementing sales strategy and operations.

Key Accountabilities

•  Achieving sales team goals and objectives.
•  Sales team staffing, training, morale, and motivation.
•  Maximizing referral sales from existing customers by creating a stellar customer experience.
•  Maximizing referral sales from a comprehensive Realtor referral program.
•  Timely sales and traffic reporting.
•  Providing market intelligence and ongoing competitive market analysis.
•  Ensuring high levels of customer satisfaction

Key Duties

•  Develop and maintain the annual strategic sales and marketing plan for Thika Greens Golf Estate Project and any other project
•  Prepare and manage the sales department budget including sales team compensation, training, sales incentive programs, sales centre and show project costs
•  Prepare and present sales and traffic reports
•  Manage the Purchase and Sale Agreement process with all Sales Agents.
•  Develop, implement and monitor the Realtor referral program in order to maximize referral sales.
•  Conduct regular competitive market analysis to ensure that the EICS is well-positioned against competitors
•  Create a mechanism to regularly obtain feedback from buyers and prospects via surveys, focus groups, and social events
•  Prepare buyer profiles, product and market information to enable product design during the predevelopment process

Minimum Qualifications

• 5 years of land and home sales leadership experience/Proven track record in sales
• Strong written and verbal communication skills
• Highly experienced in MS Office suite usage
• University bachelor’s degree
• Suitable professional sales training and experience added advantage  

Closing Date 20th June 2023

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Job Purpose: 

• The role holder will be responsible for overseeing the security awareness and education program in the Bank to ensure the employees understand security requirements and reduce organizational risk and exposure by behaving in a secure manner.   Additionally, he/she will oversee the development of cybersecurity reporting and metrics for different stakeholders in the Bank. 

Job Responsibilities/ Accountabilities:

Enterprise Reporting and Analytics:

• Identifies, defines, gathers, and reports cybersecurity risk metrics that are important to business leaders in collaboration with technical employees and other key stakeholders.
• Develop executive-level cybersecurity reports and communication to enable risk-informed business decision-making.
• Ensure written deliverables are clear, comprehensive, error-free, and tailored to various audience levels, including executive audiences.
• Oversee the efforts to verify the correctness of executive reports that contain numerous data points of various categories through quality control.
• Coordinate proactively with stakeholders on metrics, reporting, and other tasks.
• Assist in the implementation of processes and procedures for cybersecurity reporting and metrics activities.
• Contribute towards process improvement of team processes, templates and tools.
• Provide input to cybersecurity reporting and dashboards.
• Researches best practices and innovative approaches to enable assessment and communication of cybersecurity risk and metrics.

Information Security Awareness:

• Develop an information security awareness program for the bank that meets all industry regulations, standards and compliance requirements.
• Implement the awareness program within the bank using appropriate and engaging mechanisms for the audience.
• Continuously identify top human risks and align the security program to change these behaviours.
• Create metrics, measure and report adherence to the information security policies and standards.
• Conduct regular awareness and education benchmarking with other companies and organizations within and outside the industry.

Knowledge and Experience

• Bachelor’s Degree/Diploma/Certificate in Information Technology, Information Security/Assurance, Engineering or a similar area of study
• Relevant industry certifications (e.g. CISA, CRISC, CISM, etc.) will be advantageous
• Minimum 3 years of experience in conducting awareness and/or implementing educational initiatives
• Minimum 3 years in report writing and dashboard visualization.
• Minimum 3 years of experience in a business or technology environment
• Project management experience 
• Understanding of information security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc. will be advantageous.
• Knowledge of industry-standard frameworks (ISO 27000, NIST, PCI DSS) will be advantageous.
• Ability to effectively provide a briefing to the business stakeholders regarding ongoing security incidents and threat levels.

Key Critical Competencies

• Proficient in the preparation of reports, dashboards and documentation
• Excellent written and verbal communication ability
• Aptitude for effectively conveying complex information
• Ability to handle high-pressure situations with key stakeholders
• Good analytical skills, problem solving and interpersonal skills
• Ability to plan and manage complex, organization-wide programs
• Ability to prioritize and consistently meet deadlines
• Good research skills
• Ability to work late on critical tasks when required

Role Complexity: 

• Exceptional attention to detail and the capacity to combine information from several sources and condense it into language suitable for a range of audiences in at least 13 technology domains in at least 7 markets of Equity Group.

Budgets/ Financial Input

• Assist with the management of security budgets in line with business objectives and facilitate forecasting. Includes yearly CAPEX and OPEX Plans, and tracking spending throughout the year
• Manage awareness and reporting initiatives budgets in line with business objectives
• Drive initiatives that will ensure that the “cost of operations” is reduced, in line with a least-cost operating strategy stemming from the business drivers

Closing Date 13th July 2023