Careers at Avenue Healthcare

Job Objective/Purpose

Confirmation of actual debtors’ receipts, obtaining remittances and timely allocation of the same.

Key Responsibilities

• Reconcile debtors’ remittances against submitted claims to ensure accuracy, completeness, and proper posting of revenues.
• Prepare and submit debtors claims with all required supporting documentation, including invoices, pre-authorizations, and medical reports, for dispute resolution purposes.
• Investigate, analyse, and resolve variances between billed revenues and actual cash inflows.
• Prepare reconciliation sign-off documents with debtors upon successful completion of the reconciliation process for agreed financial periods.
• Re-document and resubmit disputed claims to debtors within stipulated timelines and monitor acknowledgment of receipt.
• Track debtors’ claim at every stage of the revenue cycle to ensure timely processing and settlement.
• Follow up on signed-off reconciled amounts to ensure prompt payment.
• Liaise with insurance companies and third-party administrators to resolve disputed, rejected, or pending claims.
• Maintain strong working relationships with debtors’ representatives to facilitate faster resolution of claims.
• Ensure all claims comply with hospital policies, insurance requirements, and relevant regulatory standards.
• Monitor, analyse, and report trends in claim rejections or denials, and recommend corrective and preventive measures.
• Prepare periodic reports on claims submitted, amounts recovered, outstanding balances, and rejection or denial trends.
• Collaborate with clinical, billing, and administrative teams to ensure accurate patient information and complete claim documentation.
• Train and sensitize staff on proper documentation and billing practices to minimize claim rejections.
• Recommend and support process improvements aimed at reducing turnaround times and enhancing claim recovery efficiency.

Person Specification

• Bachelor’s degree in a business-related field.
• CPA 2. 
• Minimum 2 years experience. 
• Attention to detail.
• Excellent interpersonal skills and a team player.

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Job Objective/Purpose

• To deliver high-quality, competency-based healthcare training in line with TVETA requirements, ensuring effective teaching, assessment, learner support, compliance, and contribution to academic and institutional-administration at Avenue Healthcare Training College.

Key Responsibilities

Key Teaching Responsibilities:

• Deliver CBET-aligned theory and practical lessons as per approved TVETA curriculum
• Prepare and submit schemes of work, lesson plans, and training materials on time
• Conduct continuous assessment, CATs, exams, RATs and practical evaluations
• Maintain accurate student attendance, assessment and progression records
• Supervise students during clinical placements, attachments and simulations
• Integrate professional ethics, patient safety, and regulatory standards into teaching
• Mentor and guide students academically and professionally
• Participate in curriculum reviews and updates as guided by TVETA

Assessment & Examination Duties:

• Set, moderate, and mark assessments in line with TVETA examination standards
• Participate in internal and external moderation and verification processes
• Support preparation and administration of TVETA trade tests and examinations
• Ensure integrity, confidentiality and compliance in all assessment processes.

Administrative & Academic Duties:

• Maintain lecturer files and course documentation as required by TVETA.
• Participate in academic board meetings, departmental meetings and committee meetings.
• Support TVETA inspections, audits, and accreditation visits.
• Assist in student admission processes, orientation, and academic advising.
• Prepare and submit academic reports, progress updates and compliance records.
• Contribute to timetable development and academic planning.
• Participate in quality assurance and continuous improvement initiatives.
• Support marketing activities such as open days, career talks and community outreach when required

Compliance & Quality Assurance:

• Adhere strictly to TVETA Act, CBET guidelines, and institutional policies
• Ensure training delivery meets minimum trainer qualification requirements
• Uphold professional, ethical, and safeguarding standards at all times
• Participate in CPD activities to maintain instructional and clinical competence

Ad-Hoc Responsibilities:

• Perform any other duties assigned by your supervisor in line with the job description

Person Specification

• Bachelor of Science Degree in nursing
• Minimum 3 Years’ experience in training preferably in a similar position
• A valid Nursing Council of Kenya license
• TVET accredited training is an added advantage.
• Assessor or internal verifier certification.
• Up-to-date BLS, ACLS certificate 
• Administrative work experience strongly preferred
• Strong computer and phone skills (Word, Excel, Outlook, Google Workplace etc)
• Excellent communication skills

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Job Objective/Purpose

• Adhere to Avenue Healthcare’s defined policies, protocols, procedures and standards.

Key Responsibilities

• Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/Unit Manager.
• Ensure the unit is financially viable and demonstrate growth through;
  • Offering quality care to patients and ensuring good working relationship with our stakeholders
• Record all sentinel incidents/events and report within 24 hours using the provided tools
• Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
• Daily compilation of government reports and submitting them to the Unit Manager (leprosy, cholera, maternal deaths etc)
• Active participation in ward rounds and receive handover reports from the outgoing nurse on shift
• Proper documentation of patient notes and review; consulting with fellow clinicians, consultants when need be.
• Ensure that all diagnostic requests (lab and radiology) have patient’s clinical information.
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site        procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs)
• Provides patient and family education/teaching applicable to the patients’ medical condition. 
• Organize emergency trolley for easy use during resuscitation, drugs and supplies are well stocked, damaged equipment is removed and reported promptly 
• Update doctors/consultants on patient’s progress and any critical values as soon as they are available
• Ensure all the relevant consultants have explained procedures and have obtained consent.
• Complete official checklists for all patients prior to procedures (theatre, radiology, renal)
• Ensure patient privacy and confidentiality is maintained at all times, as per policy.
• Participate in emergency response
• Drug administration.
  • Adhere to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and client refusal of treatment)
  • Submit all new drug orders to pharmacy promptly and STAT doses given within 30 minutes
  • Keep D.D.A. drugs safe and drug register properly per unit requirements
  • Ensure all verbal prescriptions should be signed within 24 hours by the respective doctor per the hospital policy.
  • Ensure all treatment sheets have patients biodata including information on drug allergies.
• Any other duty as assigned by your immediate supervisor in line with the job description

 Person Specification

• Diploma in Nursing
• A valid nursing council of Kenya license
• Up to date BLS, ACLS/ATLS certificate
• 2 years’ experience in nursing
• Excellent interpersonal and communication skills
• Attention to detail
• Result Oriented
• Customer focus
• Reliable 

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Job Objective/ Purpose:

• Responsible for collecting patient feedback, managing service queues to ensure efficiency, and assisting patients throughout their hospital experience by providing guidance, addressing concerns, and facilitating seamless service delivery.

Key Responsibilities:

• Welcoming patients and visitors upon arrival, ensuring they feel comfortable and attended to while providing guidance to appropriate service areas based on their needs, and offer step-by-step directions, to help them navigate the hospital premises with ease.
• Manage the issuance of service tickets by assisting clients through the queuing process while overseeing and monitoring service queues to enhance efficiency, reduce wait times, and smooth flow of operations.
• Provide clear guidance to clients on completing the patient feedback collection form, explaining rating criteria, checkbox, and ensuring valuable input is received for service improvement.
• Ensure that patients fully understand their options and the necessary processes while offering guidance on accessing specific departments, medical specialists, or administrative services to enhance their overall experience within the hospital.
• Promptly and professionally respond to patient inquiries, providing clear and comprehensive information about available services, facilities, and procedures available within the premises.
• Promptly relay any service-related issues or delays to patients, providing timely updates and reassurance to ensure transparency and manage expectations.
• Distribute relevant informational materials as needed to educate clients about the hospital’s services, pricing, accessibility, and procedures, helping to promote awareness and facilitate informed decision-making.
• Stay informed about the schedules of various specialist clinic days and work closely with the booking coordinator to provide accurate appointment dates and assist patients in scheduling their consultations.
• Conduct daily rounds in the inpatient department to gather real-time feedback on any complaints or concerns and communicate these issues to the relevant HODs with recommendations on effective solutions to address and resolve them.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
• Maintain patient privacy and confidentiality at all times.
• Any other duty as assigned by the supervisor.

Person Specification

• Diploma in Front Office/Business Administration/ Health Records, or its equivalent.
• 2+ years’ experience in a similar role, preferably in a Hospital set-up
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible

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Job Objective/Purpose

The role holder will support the finance team by assisting in the preparation, monitoring, and analysis of budgets, generating accurate financial reports, and performing financial analysis to support decision-making. This role combines core accounting support with analytical responsibilities, ensuring financial data integrity, budget compliance, and timely reporting.

Main Responsibilities

• Process and record financial transactions accurately in the accounting system.
• Assist with accounts payable/receivable, bank reconciliations, and general ledger maintenance as needed.
• Assist in the preparation and compilation of annual budgets, departmental budgets, and rolling forecasts.
• Track and monitor actual expenditures against approved budgets, identifying variances and preparing explanations.
• Support budget reviews, revisions, and re-forecasting processes throughout the year.
• Maintain budget tracking spreadsheets and databases for accurate monitoring.Any other duties assigned by your supervisor
• Prepare and assist in the compilation of monthly, quarterly, and annual financial reports, including management accounts, variance reports, and performance summaries.
• Generate standard and ad-hoc reports using accounting software and Excel (e.g., income statements, balance sheets support, cash flow updates).
• Ensure timely and accurate submission of statutory and internal reports.
• Reconcile financial data and resolve discrepancies in reports.
• Perform basic financial analysis, including trend analysis, cost analysis, variance analysis, and profitability analysis.
• Support the identification of cost-saving opportunities and efficiency improvements through data review.
• Analyze financial data to provide insights on spending patterns, budget adherence, and financial performance.
• Assist in preparing financial documentation for management review.
• Collaborate with other departments to gather data for budgeting and reporting purposes.
• Ensure compliance with accounting standards, organizational policies, and relevant regulations (e.g., IFRS, tax laws)

Key Deliverables for this position

• Accurate and timely posting of all Financial transactions. 
• Reconciliation of ledgers
• Allocation of all payments received
• Proper documentation and records maintenance.

​​​​​​​Academic and Professional Qualifications

• A Diploma or Degree in Accounting, Finance, or a related field from a recognized institution.
• Professional certification such as CPA-from (Part 2) or its equivalent will be an added advantage. 
•  Advanced knowledge in Microsoft Excel( e.g PivotTables & PivotCharts and data analysis, macros etc)
• At least 1-3 years of experience in an accounting role, preferably in a medical or healthcare facility.
• Strong interpersonal and communication skills
• Attention to detail
• Customer focus

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Job Objective/ Purpose:

To support the General Manager (GM) in Operational and Administrative office duties, providing an enabling environment for staff, patients and clients within the Hospital and partners of the Hospital.

Key Responsibilities:

• Manage the General Manager’s calendar, providing real-time scheduling support by booking appointments and preventing conflicts, assisting in managing the GM’s agenda and organizing key meetings on behalf of the GM.
• Prepare, edit and disseminate communications to and from the GM’s office as delegated, including  maintaining regular reports and keeping minutes of staff and departmental meetings.
• Assist with business reporting and analysis as required, including preparation of reports, papers and presentations, conducting research on various topics as requested by the GM, and providing insights to support decision-making.
• Maintain polite and professional communication by receiving, screening, forwarding or responding to inquiries, consulting with relevant authorities, and handling emergencies effectively and efficiently.
• Make travel arrangements, such as booking flights, cabs, and making hotel and restaurant reservations for the Hospital senior management team and other Hospital Manager’s guests.
• Assist the GM in managing petty cash allocation, ensuring periodic accounting is done per AG procedures, reconciling expense reports and invoices, and submitting the same to the GM in good time.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
• Maintain privacy and confidentiality at all times.
• Any other duty as assigned by the supervisor.

Person Specification

• Diploma/ Bachelor's degree in business administration, communications, or a related field.
• Computer proficiency with Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel), advanced proficiency in Excel is Mandatory.
• Data Analysis skills and basic book keeping/ accounting knowledge highly desirable.
• At least 3 years of relevant work experience working in a corporate environment.
• Good planning and organizing skills
• Tact and diplomacy, Discretion and Confidentiality
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible