Careers at Co-operative Bank of Kenya

Job Purpose:

To play a pivotal role in shaping the sacco’s business strategies and nurturing lasting partnerships. The candidate’s expertise will ensure the sacco remains an industry leader while making a positive impact in our community.

SACCO BUSINESS DEVELOPMENT MANAGER (REF: BDM/04/25)

Reporting to: The Group CEO

Roles and Responsibilities

• Develop, monitor, and execute strategic and comprehensive marketing budgets and plans that drive business growth while aligning to the Sacco’s strategic objectives.
• Draft and deliver timely annual work plans that foster collaborative marketing initiatives to the Group CEO.
• Design and implement direct marketing campaigns according to the Sacco’s overall marketing strategy while leveraging creativity and innovation.
• Conduct insightful market research and intelligence for the Sacco, analyzing results to provide actionable insights and recommendations to the Group CEO and leadership.
• Spearhead member recruitment efforts and mobilize savings by understanding and addressing member needs.
• Develop and archive marketing communication materials for both new and existing member recruitment.
• Develop and implement targeted marketing strategies tailored to specific member segments.
• Develop marketing plans to drive growth while meeting members’ needs.
• Collaborate with the education committee and Group CEO to design annual member education programs that enhance member engagement and financial literacy.
• Proactively track and monitor both new and existing member accounts to ensure continuous engagement and retention.
• Provide and submit timely monthly reports on the Sacco’s marketing activities, offering timely insights into campaign effectiveness.
• Competently and adequately represent the Sacco in requisite capacities, maintaining a professional image.
• Curate engaging digital content ensuring the Sacco’s communication channels feature up-to-date and valuable insights that resonate with members and promotes the society’s vision.
• Review and analyze the performance of various marketing campaigns, gaining effective insight against set goals to inform future strategies.
• Perform any additional lawful duties as may be assigned from time, demonstrating flexibility and commitment to the Sacco’s overall mission.

Qualifications & Experience

• Hold a university degree in Marketing, Business Administration, Economics, Business Management, or a related field.
• Have at least 7 years of experience in marketing and business development within the Sacco or financial services sector, with a proven track record of driving growth and success.
• A diploma in Marketing, Co-operative Management, or Mass Communication is a plus, demonstrating a commitment to ongoing learning and professional development.

Attributes/Skills

• Up to date with the latest trends and best practices in the co-operative leveraging this knowledge to drive innovation.
• Possess strong market intelligence and public relations
• Informed about latest online and digital marketing trends and
• Have excellent conflict resolution and interpersonal skills and ability to build lasting relationships with
• Possess a strong ability to prioritize tasks, manage time effectively, and maintain a high level of productivity.
• Demonstrate the capability to manage complex projects simultaneously, leveraging your ability to prioritize tasks and meet deadlines efficiently.
• Thrive in environments with minimal supervision.
• Have a solid understanding of the internal policies, systems and procedures of a
• Bring a positive and empathetic approach to your work, utilizing emotional intelligence to build strong relationships.
• Exude high levels of confidence and assertiveness.
• Demonstrate strong computer literacy skills, with proven experience in Microsoft Office applications, including spreadsheets and PowerPoint, to efficiently manage and present data.

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SACCO SENIOR HUMAN RESOURCE OFFICER (REF: SHRO/04/25)

Reporting to: The Group CEO.

Key Responsibilities

• Craft and execute human capital strategies and objectives; coordinate and integrate all Human resource activities to drive achievement of established Sacco goals and objectives to foster a culture of excellence.
• Partner with team leads to translate the sacco’s vision and strategy into actionable goals for performance and growth ; facilitate implementation of organization-wide goal setting, performance management, and annual operating plans that inspires collaboration
• Nurture employee relations to enhance productivity and build an inclusive culture where team members thrive and achieve outstanding results while ensuring a positive work culture.
• Ensure compliance with state regulations, Sacco policies and industry standards, enforcing adherence and taking action when necessary to maintain trust and integrity.
• Monitor performance metrics; establish corrective measures as needed and prepare detailed reports that inform both current and future strategies.
• Oversee strategic recruitment; formulate compelling job advertisements that draw in exceptional candidates, aligning with the Sacco’s mission and values.
• Conduct engaging new employee orientation and provide empathetic employee relations counseling to foster a sense of belonging and support.
• Develop and implement staff performance and professional development plans that align with Sacco’s mission, vision and objectives driving high performance and career growth.
• Ensure seamless recruitment, onboarding, professional development, performance management, and retention; conducting insightful exit interviews to inform future strategies.
• Design and implement the Human resource plan and Human resource development
• Maintain accurate department records and reports; and leverage data to improve overall efficiency.
• Recommend innovative policies, approaches, and procedures that enhances human capital management activities and contributes to excellence at the sacco
• Manage day-to-day office operations; oversee and coordinate overall office activities and provide administrative support to the executive leadership.
• Actively promote the Sacco products and services to clients, leveraging skills to enhance member engagement.
• Provide monthly reports on employee-related issues and offer strategic advice to the Group CEO on a quarterly basis.
• Collaborate with colleagues by contributing technical expertise and analysis to solve
• Embody a team player mindset through work collaboration, sharing of innovative business ideas and mentoring new team members to enhance overall sacco capabilities.
• Oversee the performance management system; conduct thorough performance reviews, and analysis to drive continuous improvement
• Provide coaching and mentorship to staff, focusing on staff welfare to build resilience and motivation.
• Lead talent acquisition, talent management, and talent retention strategies; develop initiatives that attract, develop, and retain top talent, ensuring a competitive edge in the market.

Relevant Qualifications & Experience

• Hold a Bachelor’s degree in Human Resources Management or a related field from a reputable university.
• A diploma in Co-operative Management would be an added
• Possess professional Human resource and be a member of a recognized Human resource body, with a minimum requirement of membership in the Institute of Human Resource Management (IHRM).
• Have at least 5 years of experience in administrative and HR procedures within a financial institution, with expertise in business systems and a minimum of 2 years in a supervisory role.
• Have a thorough grasp of employment regulations and laws
• Additional professional qualifications are an added advantage g. CPS, ACCA, CISA etc.
• A minimum KCSE mean grade of C+.
• Proven ability to inspire and guide teams to achieve organizational goals while fostering collaboration and trust.
• Communicate human resource strategies and policies clearly and effectively across all levels of the organization.
• Build strong relationships through empathy, emotional intelligence, and constructive conflict resolution.
• Proficient in Microsoft Office Suite for managing documents, analyzing data, and preparing presentations.
• Demonstrated skill in using Human resource software to streamline processes, manage employee records, and track performance metrics.