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  • Posted: Jan 13, 2025
    Deadline: Not specified
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    The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
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    Assistant Lodge Manager

    Job Description

    • Support the Lodge Manager in the overall management and strategic direction of the hotel
    • Assist in the preparation of the annual operations plan and achieve the profit of the hotel
    • Ensure consistent implementation for the delivery of the Fairmont Service Culture and Standards
    • Create an employee value proposition that ensures a motivated and engaged workforce
    • Involved in the recruitment process of leadership positions
    • Ensure full compliance of hotel operating controls
    • Handling guest concerns and feedback to ensure effective follow up
    • Ensure timely awareness of the hotel's business continuity, emergency and crisis management plans
    • Assist heartists planning and the maintenance of productivity levels

    Qualifications

    • Minimum 5 years previous luxury/upscale experience in a related field
    • Flexible with the ability to sustain a high level of productivity and efficiency at all times
    • Degree/diploma in hotel management from a reputable institution
    • Display strong analytical, organizational, problem solving administrative skills
    • Ability to adapt to change quickly and strong-multi-tasking
    • Clear work knowledge of budget planning and execution
    • Proven team leader with outstanding motivational skills and coaching ability
    • Exceptional interpersonal and guest relation skills, who is hands on and is system knowledgeable
    • Ability to motivate developing leaders to act as entreprenurs while implementing innovation,profit driven, guest satisfatcion oriented solutions

    go to method of application »

    Reservations Agent

    Job Description

    • Ensure all guest enquiries are handled professionally, providing callers with comprehensive information regarding hotel services.
    • Responsible for performing the daily arrivals check and accurately check arrivals/reservations on rate, market segment, notes and traces
    • Ensure all reservations are accepted, recorded and confirmed in accordance with company policy and in an efficient and courteous manner.
    • Confirming reservations and entering all room reservations into the reservations system Opera
    • Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.
    • Assist in the smooth running of the Reservations department. Balance and audit all Front Office postings and settlements.
    • Handling all incoming telephone calls, internet bookings, emails and faxes
    • Ensure all back up is attached to the daily folder that is distributed to the Front Office.

    Qualifications

    • Bachelor’s degree in hotel management or relevant education for this role.
    • 1 to 2 years work experience in a similar position is preferably in a luxury hotel
    • Experience as a reservations agent is required.
    • Strong interpersonal and communication skills.
    • Enthusiastic, stress resistant and professional communicative skills
    • Ability to remain calm during difficult situations in a very busy environment
    • Excellent command of English, other languages would be an added advantage
    • Knowledge of reservations systems and operating systems including Opera

    Method of Application

    Use the link(s) below to apply on company website.

     

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