Jobs at Accor

Job Description

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues.
• Supervise and coach team members’ performance toward achieving exceptional guest service.
• Audit work of Room Attendants in assigned areas to remain consistent with Accor standards.
• Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned.
• Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained.
• Demonstrate Accor core values in all interactions.
• Ensure employees receive the required training and support to effectively perform their roles.
• Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews.
• Assist in the preparation of preventive housekeeping maintenance reports and analyses.
• Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures.
• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures.
• Participate in hotel committees.
• Strict adherence to all Health & Safety training, guidelines and work practices previous that are established by Accor, local government, international bodies.
• Perform any other duties, tasks, and assignments within your department as required.

Qualifications

• Hospitality degree
• At least 2 years housekeeping experience in a luxury hotel environment required
• At least 1 year supervisory experience is preferred; basic training skills are required
• Excellent communication and organizational skills
• Ability to work well under pressure
• Experience with Property Manager and Microsoft office suite of programmes is an asset
• Demonstrated strong attention to detail and the ability to meet exacting standards
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times

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Job Description

• Consistently offer professional, friendly and engaging service.
• Lead and assist the Executive Housekeeper in the day-to-day operation of the department and ensure service standards are followed.
• Conduct regular inspections of all guest rooms / Public Areas.
• Identify training needs and train all Supervisors and Colleagues as required.
• Work closely with the Maintenance department to address all guest room repairs and ensure proper communication channels are followed through.
• Address all guest concerns and react quickly, logging and notifying proper departments accordingly.
• Balance operational, administrative and Colleague needs.
• Follow departmental policies and procedures.
• Report necessary maintenance items.
• Follow all safety and sanitation policies.
• Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
• Follows all policies and procedures ascertained by the hotel.
• Attend meetings and training sessions as required.
• Any additional duties assigned.

Qualifications

• Previous leadership experience required.
• Computer literate in Microsoft Window applications an asset.
• University/College degree in a related discipline an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all

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Job Description

• We are looking for someone with a solid bartending background, in-depth knowledge of classic cocktails, a desire to create signature drinks, decent wine knowledge and a flair for entertaining to join our already exemplary team.
• Create a positive guest experience through interaction and adherence to the steps of service
• Knowledgeable of all food and beverage items in order to make recommendations
• Promptly receive drink order chits and pour all beverages according to O&B standards
• Present beverages in a clear and organized manner at the service bar pick up area
• Communicate beverage descriptions, specials and information to guests and team members
• Setup and take apart bar area, dishwasher and cappuccino machine
• Stock and maintain all bar products including mis en place
• Check and maintain beer keg and liquor levels
• Count and take inventory of all beverages and supplies and assist manager with inventory ordering
• Be aware of any special requests, inclusive of guest allergies
• Other duties as assigned or required

Qualifications

• Proficient in English
• A Degree/ Diploma in Hospitality or equivalent considered an asset
• At least 2 years bartending experience in a similar environment
• Impeccable wine, beer and classic cocktail knowledge
• Passion for food, beverage and providing excellent customer service
• Ability to multi-task and be a strong lounge server
• Strong oral and written communication skills
• Ability to stand for long periods of time and able to lift and move beer kegs, liquor and wine boxes