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Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...
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Job Purpose and Key responsibilities
Reporting to the Head of Product Development, the role holder will be responsible for the Implementation of the Data Analytics strategy in the respective customer segment.
Key responsibilities
- Understand the customer segment, interpret trends and learn leading practices;
- Supports the delivery efforts of the engagement team in area of competency;
- Gather, synthesize, and analyze data using appropriate tools and technologies;
- Keeps in mind engagement goals when selecting datasets;
- Understands the front-to-end data analysis process;
- Executes the Extract, Transform, Load (ETL) steps, including: assessing client’s datasets, identifying missing data, correcting errors, and loading into the appropriate platforms;
- Performs data analysis leveraging appropriate techniques;
- Operates comfortably with several data analysis and visualization technologies; and
- Effectively interact with colleagues and clients of varying backgrounds to effectively serve clients
- Perform any other duties as may be assigned from time to time.
Knowledge, experience and qualifications required
- A Degree in Information Technology/Information Systems/Computer Science/ Business/ Accounting or other relevant qualification;
- Minimum experience in working in data analytics or related experience;
- Practical experience with data tools such as MySQL, Access/Excel, SQL-Server, SAS, ACL, Idea, Qlik, Tableau, Spotfire and R to solve complex analytics problems;
- Understanding of Business Accounting;
- Excellent communication skills, both written and verbal;
- Effective interpersonal and relationship building skills;
- Relevant professional qualifications, e.g. Certified Data Analyst; SQL Certification are an added advantage.
Technical/ Functional competencies
- Project Management
- Stakeholder Management
- Report writing-ability to develop reports
go to method of application »
Job Purpose and Key responsibilities
Reporting to the Head of Product Development, the role holder will be responsible for the Implementation of the Data Analytics strategy in the respective customer segment.
Key responsibilities
- Understand the customer segment, interpret trends and learn leading practices;
- Supports the delivery efforts of the engagement team in area of competency;
- Gather, synthesize, and analyze data using appropriate tools and technologies;
- Keeps in mind engagement goals when selecting datasets;
- Understands the front-to-end data analysis process;
- Executes the Extract, Transform, Load (ETL) steps, including: assessing client’s datasets, identifying missing data, correcting errors, and loading into the appropriate platforms;
- Performs data analysis leveraging appropriate techniques;
- Operates comfortably with several data analysis and visualization technologies; and
- Effectively interact with colleagues and clients of varying backgrounds to effectively serve clients
- Perform any other duties as may be assigned from time to time.
Knowledge, experience and qualifications required
- A Degree in Information Technology/Information Systems/Computer Science/ Business/ Accounting or other relevant qualification;
- Minimum experience in working in data analytics or related experience;
- Practical experience with data tools such as MySQL, Access/Excel, SQL-Server, SAS, ACL, Idea, Qlik, Tableau, Spotfire and R to solve complex analytics problems;
- Understanding of Business Accounting;
- Excellent communication skills, both written and verbal;
- Effective interpersonal and relationship building skills;
- Relevant professional qualifications, e.g. Certified Data Analyst; SQL Certification are an added advantage.
Technical/ Functional competencies
- Project Management
- Stakeholder Management
- Report writing-ability to develop reports
go to method of application »
Job Purpose and Key responsibilities
Reporting to the Head of Marketing, the jobholder will be responsible for the Refining and finalize Retail customer segmentation and sizing. He/She would be also responsible for effective and strategic marketing campaigns with positive returns to the business.
Key responsibilities
- Collaborate with Retail segment lead to understand product offerings and target customers and align on marketing strategies and campaigns
- Manage and coordinate all Retail segment marketing, advertising, PR, promotional activities in liaison with Group Marketing Manager.
- Liaise with the advertising company/ Agency.
- Responsible for the Retail segment content on Company’s website, including content development and continuous updating of the website and intranet
- Coordinate and support development and innovation of Retail segment products
- Support, facilitate, develop and implement Retail segment’s strategic marketing plans
- Develop promotion materials to assist Retail segment Business in marketing activities
- Prepare the Retail segment’s marketing budgets
- Manage the execution and implementation of the Retail segment marketing plans and projects
- Monitor, review and report on all Retail segment marketing activity and results
- Demand generation –Carry out activities and programs that drive demand for Retail segment’s products
- Develop product positioning and messaging that differentiates Retail segment’s products in the market
- Sales enablement – communicate the value proposition of the products to the sales team and develop the sales tools that support the selling process of your products especially the youth segment.
- Product launch – plan the launch of new products ,releases and manage the cross-functional implementation of the plan
- Market intelligence – analyse the buying patterns/behaviour of all the Retail segment target audience
- Brand development and management
- Steward of the Retail segment brand that supports brand promise, brand vision, brand position, brand architecture and achieves overall business goals for the brand
- Ensure that all Retail segment brand assets are effectively managed to deliver a strong Britam brand and grow brand equity.
- Plan, strategize and execute marketing designs and activities to establish and maintain brand presence in the market.
- Assist the Retail segment to live the values, culture and practice company policies.
- Conducts analysis and periodical review of the brand, competition, customer and consumer trends to enhance the brand’s equity and marketplace performance.
- Analyzes and provides consumer, category, and brand information to support Retail segment‘s channel marketing and sales in category management and sales presentations.
- Provides direction for key Retail segment customer innovation summit presentations.
- Develop Retail segment growth targets, business objectives and brand strategies for the brand that aligns with Britam business plan.
- Leads the Retail segment brand planning process by developing and executing annual brand target setting & innovation review and brand strategy review.
Key Performance Measures
- Customer segments and sizing completion
- Revenue booked under new production campaigns
- Count of new individual customers on boarded
Knowledge, experience and qualifications required
- Bachelor’s degree in Business or social sciences
- MBA in Marketing, PR will be an added advantage
- Professional marketing qualification e.g. CIM or equivalent
- Member of the Chartered Institute of Marketing
- 7- 10 years working experience in a similar position with at least 3- 4 years’ experience in management.
Change Leaders in Britam need to
- Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit;
- Continuously configure and adapt the functional area to most effectively suite the future view of the business;
- Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change);
- Be in touch with the changing industry, customer needs and international best practice;
- Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues;
- Ensure the function has the most appropriate people capability through effective inspirational leadership, people development, and optimized succession planning;
- Ensure clarity of expectations for individuals in the function and other stakeholders across the group;
- Facilitate functional integration;
- Ensure the development and establishment of appropriate behavior and values (culture) within the function that aligns with the strategic direction and values of the business;
- Coordinate between functions and divisions to ensure optimization of the value chain and resources;
- Ensure alignment of strategy, objectives and deliverables within the function;
- Develop innovative partnerships and distribution channels to increase Britam’s market penetration;
- Ensure a seamless experience for clients;
- Appropriately allocate funds and capital to maximize shareholder value;
- Adequately manage operational risk;
- Increase operational efficiency;
- Provide access to accurate and consistent information and services across all channels;
- Improve quality and speed of decision making across the business.
go to method of application »
Job Purpose:
The Product Development Specialist will drive the development of end-to-end customer solutions with a Partnership and Digital customer focus.
Key responsibilities
- Product Ideation and Market Research: Generate, develop, communicate and conduct market research for new Corporate product ideas in the market.
- Product Design and Pricing: Determine technical premiums for new and repackaged Corporate products.
- Product Risk management: Identify and analyse risks relating to new and repackaged Corporate products, and setting out proposed risk mitigation measures.
- System and Process Capabilities: Drive the operationalization of new products i.e. ensure processes and systems are in place to administer the complete product administration cycle.
- Product Approvals: Drive the product approval process both within the Company and externally with the Insurance Regulator and other government bodies - where relevant.
- Compliance Requirements: Work with the Legal and Risk functions to ensure that all compliance requirements with respect to products are met.
- Product Documentation: Develop and continually review product training manuals and content for marketing brochures that are appropriate to the target market and distribution channel of the products.
- Work with the Innovation and other teams to turn data insights into profitable products.
- Work with the marketing team to improve the look and feel of Britam product offerings.
- Own and improve the Britam Corporate client journey with a focus on customer-centricity.
- Perform any other duties as may be assigned from time to time.
Knowledge, experience and qualifications required
Knowledge, experience, and qualifications required
- University Degree in Actuarial Science - or another highly numerate subject area.
- Good progress in the examination from the Institute and Faculty of Actuaries or any equally recognized professional actuarial body (attempted and passed at least 8 actuarial exams).
- At least 3 years experience in an actuarial or product development function in a very busy office.
- Experience across product lines preferred i.e. life and non-life.
- Proven experience working across functions and with multiple stakeholders.
- A keen eye for innovation in the insurance and financial services space preferred.
go to method of application »
Job Purpose:
Run and develop and post content on the Britam social media sites on a day-to-day basis and manage and coordinate the company’s digital marketing and communication strategy with an aim of achieving business objectives, online strategies, and their competitive landscape in the digital marketing space to drive growth.
Key responsibilities
- Work with the Brand Manager, Digital/Social Media to publish and distribute a set of guidelines for personal accounts on social media sites.
- Enhance usability, design, content, and conversion of the company’s websites
- Watch and report rogue sites springing up and using company branding.
- Conduct periodic User Acceptance Testing(UAT), validation and editorial management on digital marketing platforms and taking effective measures based on results
- Devise, implement and manage effective social media marketing campaigns and trends including real time crisis management
- Ensure security, legal, and privacy compliance for users on all digital assets
- Develop, implement and monitor all digital marketing campaigns (pay per click advertising, email campaigns, Search Engine Optimization, SMS, videos, blogging, etc
- Maintain a list of work-related personal blogs of employees and make it available to the public on the company website.
- Create, implement and monitor new and effective product distribution channels such as e-commerce and telephony platforms
- Ensure online coverage of the company’s events on all digital assets, measure and take necessary improvement measures based on results
- Prepare and monitor utilization of digital marketing budget
- Be knowledgeable on the tools, techniques and philosophies of social media.
- Formulate, implement and monitor adherence to company digital marketing code of ethics
- Lower cost per acquisition(CPA) by optimization of Google and Facebook ads
- Develop and implement effective strategies to drive online traffic to the company websites e.g Blogging, events coverage, excellent graphics & web design, leveraging on social media, SEO etc.
- Align digital infrastructure (website, FA portal, Customer portal, intranet) with new IT-led transformation to ensure the company is the Market leader in Digital Marketing
- Generate digital reports and interpret analytics for decision making/action
- Generation and timely conversion of online leads in collaboration in collaboration with Sales team
- Create and run a digital marketing calendar
- Measure and report Return On Investment
- Continuous update and review of all content on company websites, intranet, partner websites and aggregator sites (e.g Wikipedia, Social Bakers).
- Recruit, train and monitor online brand champions internally and externally
- Monitor and interact with community blogs to represent the company
Knowledge, experience and qualifications required
Knowledge, experience and qualifications required
- Bachelor’s degree in Communication and Marketing or a related field.
- 2- 4 years working experience.
- Proven experience in digital marketing (Social Media, e-PR, e-Commerce, eCRM, Search, Media)
go to method of application »
Job Purpose:
Address legacy financial problems within the Group. Responsible for refining financial reporting for the entire organization and identify and address any control gaps
Key responsibilities
- Collaborate with Corporate and Retail Chief Finance Officers to prioritize legacy financial problems to address and reporting areas to refine
- Ensure the scope of the projects fits the budget and that staff complete each phase of the project within the scheduled timeline
- Develop a detailed work plan which identifies and sequences activities and resources required to successfully complete a project
- Monitor, manage and report on progress of projects
- Identifying control gaps and addressing them
Key Performance Measures
- Timely Financial Reporting
- Cost savings on budget
- Reconciliation preparation and review
Knowledge, experience and qualifications required
- University Degree in Business related field
- Project Management experience in the industry
- Professional accounting qualification such as CPA-K or ACCA
- Membership of accounting professional body
go to method of application »
Job Purpose and Key responsibilities
To provide actuarial support to the assigned LOB and participate in overall risk management for the company.
Key responsibilities
- Select appropriate reserve calculation method and calculate reserves
- Provide analysis to support the renegotiation of the existing contracts
- Provide input in product development for the LOB
- Product pricing and setup in the actuarial pricing and valuation system
- Review and monitor experience on all products to inform decision making including profit testing of existing products
- Provide comprehensive actuarial reports to the business each quarter and highlight key issues on an ongoing basis including solvency and capital monitoring
- Address all areas raised by the IRA in their risk inspection and continue to highlight emerging risks
- Perform any other duties as may be assigned from time to time
Key Performance Measures
- As described in your Personal Score Card
Knowledge, experience and qualifications required
- University Degree in actuarial science, statistics, engineering, mathematics, physics, economics or related field with strong emphasis on mathematical proficiency
- 2-4 years’ experience in a similar position
- Progress in Institute of Actuaries examinations (9 papers)
Technical/ Functional competencies
- Statistical techniques
- Proficient knowledge on the insurance industry in Kenya
- Knowledge of reinsurance arrangements and structures
- Knowledge of statistical packages or programming (e.g. SAS, Visual Basic)
- Database management systems
go to method of application »
Job Purpose and Key responsibilities
The role holder will be responsible for administration, maintenance and Tier II line support for the Group enterprise systems. Responsible for maintaining, supporting, and upgrading existing systems and applications. He/she is also responsible to reinforce quality standards and adherence to business best practice, adding value to business processes and significantly contributing to the operational excellence. Ensures that all service level agreements (SLAs) for applications support services across the organisation are delivered according to specifications.
Key responsibilities
- Provide first line and second line support and maintenance services to all enterprise systems. Escalates and sources expertise when necessary.
- Proactive monitoring of various production systems for performance, availability, and other critical parameters
- Ensure adequate monitoring systems that provide timely, accurate, real-time, and historical data on performance and other critical parameters
- Maintenance and administration of the Group enterprise system
- Ensure the enterprise systems is adequately sized to meet SLA’s with the business
- Define and monitor data and application availability for the enterprise system
- Document and update processes and procedures in use for the enterprise system
- Providing and monitoring SLAs and OLAs
- Adequate communication to stakeholders on the state of any tickets assigned
- Follow up and reporting on tickets escalated to third line support
- Testing new system functionality before deployment into production environments
- Test the achievement of supportability requirements for delivered solutions
- Approvals for acceptance tests
Knowledge, experience and qualifications required
- Degree in Science/Engineering/Computer Science
- ITIL intermediate
- Minimum of 2 - 4 years’ experience in a 24x7 service provider environment
- Experience managing applications support operations.
Technical/ Functional competencies
- Knowledge of applications and database administration
- Familiarity with knowledge of software, hardware, systems administration, and network technology
- Strong technical skill/knowledge in business applications especially CRM and Enterprise systems
- Strong knowledge of ITIL.
- Persuasive, encouraging, and diplomatic, with conflict resolution skills.
- Ability to elicit cooperation from a wide variety of sources
- Detail oriented and process focused
go to method of application »
Job Purpose:
Growth of IFA business to meet set annual premium targets
Key responsibilities
- Secure new business through intermediaries
- Retain existing business as per set objectives
- Maintain excellent customer service to intermediaries and clients
- Service existing business and resolve customer complaints
- Follow up on renewals for general insurance business
- Forward proposal forms to underwriting department
- Follow up premium collections
- Prepare weekly and daily reports as required
- Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk
- Respond to customer and client enquiries
- Follow up on commissions and claims issues emanating from intermediaries
- Recruitment of intermediaries as per set objectives
- Conversion of FA’s in branches to ensure all are placing general insurance business
- Continuous execution of initiatives and strategies per branch to ensure meeting of set objectives and reviewing them where need be.
- Training of intermediaries on general insurance products and submitting training schedules to supervisors.
- Use authorised incentive scheme to bring in new business through training intermediaries on the same and marketing it.
- Creating strategic partnerships with intermediaries for maximum business support.
- Sharing of market intelligence with supervisor
- Work closely with underwriter and branch manager to achieve set objectives
Knowledge, experience and qualifications required
- Bachelors’ degree in a business related field
- Professional qualification in Insurance (ACII, IIK)
- 2-4 year’s relevant experience in the insurance industry
go to method of application »
Job Purpose:
Growth of IFA business to meet set annual premium targets
Key responsibilities
- Secure new business through intermediaries
- Retain existing business as per set objectives
- Maintain excellent customer service to intermediaries and clients
- Service existing business and resolve customer complaints
- Follow up on renewals for general insurance business
- Forward proposal forms to underwriting department
- Follow up premium collections
- Prepare weekly and daily reports as required
- Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk
- Respond to customer and client enquiries
- Follow up on commissions and claims issues emanating from intermediaries
- Recruitment of intermediaries as per set objectives
- Conversion of FA’s in branches to ensure all are placing general insurance business
- Continuous execution of initiatives and strategies per branch to ensure meeting of set objectives and reviewing them where need be.
- Training of intermediaries on general insurance products and submitting training schedules to supervisors.
- Use authorised incentive scheme to bring in new business through training intermediaries on the same and marketing it.
- Creating strategic partnerships with intermediaries for maximum business support.
- Sharing of market intelligence with supervisor
- Work closely with underwriter and branch manager to achieve set objectives
Knowledge, experience and qualifications required
- Bachelors’ degree in a business related field
- Professional qualification in Insurance (ACII, IIK)
- 2-4 year’s relevant experience in the insurance industry
go to method of application »
Key responsibilities
- Confirm the status of new accounts on the system and define the rules e.g. contribution cycles, payment modes
- Monitor contributions, and raise reminders to customers
- Periodically generate statements for customers
- Update the annuities register with customer details and set up payment schedules (rules) on the system
- Auto reconcile membership data in Fund master against contribution schedule
- Generate statements to the trustees/sponsor/Scheme members
- Facilitate registration of the schemes by RBA
- Evaluate withdrawal application and confirm benefits due
- Process withdrawal request and generate payment file
- Perform any other duties as may be assigned from time to time
Knowledge, experience and qualifications required
- Bachelor’s Degree in business related field
- 2- 4 years’ experience in similar position
Technical/ Functional competencies
- Knowledge of pension administration industry and concepts
- Knowledge of Retirement Benefits Authority (RBAs) regulatory requirements
go to method of application »
Job Purpose:
Maintains data network systems across the enterprise. These include the support and maintenance of all local and wide area network connections, fixed-line voice networks, associated hardware, software, and communication infrastructure
Key responsibilities
- Ensure that all IT Network Infrastructure and related applications are designed, implemented, and managed to meet the business’ requirements.
- Maintenance and administration of the network infrastructure and related applications
- Ensure adequate monitoring systems that provide timely, accurate, real-time, and historical data on performance and other critical parameters
- Maintenance and administration of the network infrastructure and related applications
- Ensure enforcement of all security measures within the LAN and WAN infrastructure
- Administering LAN/WAN security, antivirus, and spam control measures
- Enforcement of all network policies and procedures
- Proactively manage the LAN/WAN network and enforce strong recovery policies to ensure 99.99% availability.
- Providing reports regarding network system performance, utilization and compliance
- Troubleshooting network architecture and making recommendations for system fixes and enhancements
Knowledge, experience and qualifications required
- Degree in science/Engineering/Computer Science
- Networking Certification - Cisco/Microsoft/Novell
- ITIL intermediate
- 4-6 years’ experience in a 24x7 service provider environment
go to method of application »
Job Purpose:
To provide actuarial support to the assigned LOB and participate in overall risk management for the company
Key responsibilities
- Select appropriate reserve calculation method and calculate reserves
- Provide analysis to support the renegotiation of the existing contracts
- Provide input in product development for the LOB
- Product pricing and setup in the actuarial pricing and valuation system
- Review and monitor experience on all products to inform decision making including profit testing of existing products
- Provide comprehensive actuarial reports to the business each quarter and highlight key issues on an ongoing basis including solvency and capital monitoring
- Address all areas raised by the IRA in their risk inspection and continue to highlight emerging risks
Knowledge, experience and qualifications required
- University Degree in actuarial science, statistics, engineering, mathematics, physics, economics or related field with strong emphasis on mathematical proficiency
- 2-4 years’ experience in a similar position
- Progress in Institute of Actuaries examinations (9 papers)
go to method of application »
Job Purpose:
To provide actuarial support to the assigned LOB and participate in overall risk management for the company
Key responsibilities
- Select appropriate reserve calculation method and calculate reserves
- Provide analysis to support the renegotiation of the existing contracts
- Provide input in product development for the LOB
- Product pricing and setup in the actuarial pricing and valuation system
- Review and monitor experience on all products to inform decision making including profit testing of existing products
- Provide comprehensive actuarial reports to the business each quarter and highlight key issues on an ongoing basis including solvency and capital monitoring
- Address all areas raised by the IRA in their risk inspection and continue to highlight emerging risks
Knowledge, experience and qualifications required
- University Degree in actuarial science, statistics, engineering, mathematics, physics, economics or related field with strong emphasis on mathematical proficiency
- 2-4 years’ experience in a similar position
- Progress in Institute of Actuaries examinations (9 papers)
go to method of application »
Job Purpose and Key responsibilities
The role holder will be responsible for the Implementation of the Data Analytics strategy in the respective customer segment.
Key responsibilities
- Understand the customer segment, interpret trends and learn leading practices;
- Supports the delivery efforts of the engagement team in area of competency;
- Gather, synthesize, and analyze data using appropriate tools and technologies;
- Keeps in mind engagement goals when selecting datasets;
- Understands the front-to-end data analysis process;
- Executes the Extract, Transform, Load (ETL) steps, including: assessing client’s datasets, identifying missing data, correcting errors, and loading into the appropriate platforms;
- Performs data analysis leveraging appropriate techniques;
- Operates comfortably with several data analysis and visualization technologies; and
- Effectively interact with colleagues and clients of varying backgrounds to effectively serve clients
- Perform any other duties as may be assigned from time to time.
Knowledge, experience and qualifications required
- A Degree in Information Technology/Information Systems/Computer Science/ Business/ Accounting or other relevant qualification;
- Minimum experience in working in data analytics or related experience;
- Practical experience with data tools such as MySQL, Access/Excel, SQL-Server, SAS, ACL, Idea, Qlik, Tableau, Spotfire and R to solve complex analytics problems;
- Understanding of Business Accounting;
- Excellent communication skills, both written and verbal;
- Effective interpersonal and relationship building skills;
- Relevant professional qualifications, e.g. Certified Data Analyst; SQL Certification are an added advantage.
Technical/ Functional competencies
- Project Management
- Stakeholder Management
- Report writing-ability to develop reports
go to method of application »
Job Purpose and Key responsibilities
Reporting to the Customer Experience Director, the role holder will be responsible to manage and supervise innovation center initiatives inclusive of projects supporting consumer innovation, research & development, and commercial & individual products and services. He/she must have a strong innovation and digital delivery record, proven and impressive digital transformation or innovation consulting project leadership experience. Significant experience in project leadership roles at a proposition testing / design specialist could be highly relevant.
Key responsibilities
- Develop and execution of the innovation strategy for the segment ensuring use of agile methodology;
- Appraise projects for commercial viability;
- Coordination of innovation projects across the business to ensure timely and on-budget delivery;
- Ensure appropriate cross functional representation to deliver innovation projects
- Manage idea collaboration from stakeholders in collaboration to drive a continuous pipeline of innovative solutions;
- Ensure innovation projects are managed with an urgent sense of testing, learning and delivery;
- Continuously scan the external and global environment for new products and solutions that will give Britam a competitive edge and with a focus on enhanced customer satisfaction and experience;
- Continuously identify opportunities to partner with other organizations (beyond Insuretechs, Fintech, Banks etc) to deepen insurance penetration in the region;
- Develop and maintain strong professional and collaborative professional relations with project teams and stakeholders;
- Develop and present proposals, update issues and findings to Customer Experience Director inclusive of suggestions, risk mitigations, cost benefit analysis and action plans;
- Develop complete project design and execution documents with task-level project plans to manage external partners and cross functional teams;
- Collaborate with project team members to identify business requirements.
Knowledge, experience and qualifications required
- Minimum 5 years’ experience in a similar role with proven innovation experience;
- University degree in Engineering IT of Commerce
- Project Management certification and experience
- Proven ability to review and appraise commercial viability of projects
- MBA will be an added advantage
Leadership category responsibility framework (Core Competencies)
Change Leaders in Britam need to
- Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit;
- Continuously configure and adapt the functional area to most effectively suite the future view of the business;
- Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change);
- Be in touch with the changing industry, customer needs and international best practice;
- Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues;
- Ensure the function has the most appropriate people capability through effective inspirational leadership, people development, and optimized succession planning;
- Ensure clarity of expectations for individuals in the function and other stakeholders across the group;
- Facilitate functional integration;
- Ensure the development and establishment of appropriate behavior and values (culture) within the function that aligns with the strategic direction and values of the business;
- Co-ordinate between functions and divisions to ensure optimization of the value chain and resources;
- Ensure alignment of strategy, objectives and deliverables within the function;
- Develop innovative partnerships and distribution channels to increase Britam’s market penetration;
- Ensure a seamless experience for clients;
- Appropriately allocate funds and capital to maximize shareholder value;
- Adequately manage operational risk;
- Increase operational efficiency;
- Provide access to accurate and consistent information and services across all channels;
- Improve quality and speed of decision making across the business.
go to method of application »
Job Purpose and Key responsibilities
Reporting to the Emerging Consumer Director, the role holder will be responsible for growing the number of customers by developing innovative solutions (products, processes & technology) for individual & SME emerging consumers using agile innovation model. He/She will also be responsible to set up and own emerging consumers agile innovative models for solution development inclusive of projects supporting consumer, product and process innovation. He/she must have a strong innovation delivery record, proven and impressive innovation project leadership & agile project management experience.
Key responsibilities
- Drive growth of number of customers by developing innovative solutions (products, processes & technology) for individual & SME emerging consumers
- Design, Set up & own the agile innovative model for solution development within the segment
- Collaborate with head of SMEs & alternate channels and externally in tailor-making solutions for potential clients
- By adopting agile way of working to drive customer centric innovation & speed to market
- By reviewing customer segments & build a data-driven view of their needs
- Collaborate with the head of SMEs & alternate channels to identify unaddressed needs in target segments & build targeted solutions.
- Execution of the emerging consumers innovation projects for the business ensuring use of agile methodology;
- Appraise projects for commercial viability;
- Coordination of innovation projects across the business to ensure timely and on-budget delivery;
- Ensure appropriate cross functional representation to deliver innovation projects
- Manage idea collaboration from stakeholders to drive a continuous pipeline of innovative solutions;
- Ensure innovation projects are managed with an urgent sense of testing, learning and delivery;
- Continuously scan the external and global environment for new products and solutions that will give Britam a competitive edge and with a focus on enhanced customer satisfaction and experience;
- Continuously identify opportunities to partner with other organizations (beyond Insuretechs, Fintech, Banks etc.) to deepen insurance penetration in the region;
- Develop and maintain strong professional and collaborative professional relations with project teams and stakeholders;
- Develop and present proposals, update issues and findings to EMC Director inclusive of suggestions, risk mitigations, cost benefit analysis and action plans;
- Develop complete project design and execution documents with task-level project plans to manage external partners and cross functional teams;
- Collaborate with project team members to identify business requirements.
- Delegated Authority: As per the approved Delegated Authority Matrix
- Perform any other duties as may be assigned from time to time
Key Performance Measures
- Drive increase in number of customers
- Drive increase in EMC top-line sales
- Increase go-to-market time for new & revised solutions
- Setting up of design sprint solutions development process
- Commercial roll-out of three bite sized products
- Rollout of process innovations including Telematics, Digital wellness & any other identified during the year
- Development of Emerging consumers engagement strategy
Knowledge, experience and qualifications required
- Minimum 5 years’ experience in a similar role with proven innovation experience;
- University degree in Engineering, IT or Commerce
- Project Management certification and experience
- Proven ability to review and appraise commercial viability of projects
- MBA will be an added advantage
Leadership category responsibility framework (Core Competencies)
Change Leaders in Britam need to
- Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit;
- Continuously configure and adapt the functional area to most effectively suite the future view of the business;
- Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change);
- Be in touch with the changing industry, customer needs and international best practice;
- Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues;
- Ensure the function has the most appropriate people capability through effective inspirational leadership, people development, and optimized succession planning;
- Ensure clarity of expectations for individuals in the function and other stakeholders across the group;
- Facilitate functional integration;
- Ensure the development and establishment of appropriate behavior and values (culture) within the function that aligns with the strategic direction and values of the business;
- Co-ordinate between functions and divisions to ensure optimization of the value chain and resources;
- Ensure alignment of strategy, objectives and deliverables within the function;
- Develop innovative partnerships and distribution channels to increase Britam’s market penetration;
- Ensure a seamless experience for Customers;
- Appropriately allocate funds and capital to maximize shareholder value;
- Adequately manage operational risk;
- Increase operational efficiency;
- Provide access to accurate and consistent information and services across all channels,
- Improve quality and speed of decision making across the business.
go to method of application »
Job Purpose and Key responsibilities
Reporting to the Head of IT and Operations, the role holder will be responsible to Lead the ICT service delivery team in the implementation of ICT strategies and business systems by ensuring effective user policies, processes, end user support, training and service desk services support, Develop the ICT infrastructure strategy and operational plans and associated budgets for approval and also ensure that the data centre and network infrastructure and its associated technology operate efficiently. Ensure availability and reliability of the data centre.
Key responsibilities
- Develop , implement and proactively communicate ICT policies and procedures to ensure effective and efficient use of ICT services throughout the company;
- Develop and update Information Technology policies, procedures and standards and disseminate to end users in the company;
- Maintain comprehensive documentation, asset management and licensing information.
- Drive in Quality through implementation and institutionalization of the ITIL framework
- Ensure all technology changes to the live environment are assessed, approved, implemented and reviewed in a controlled manner
- Ensure the unit serves as the central point for all ICT queries and requests for staff within Britam
- Provide an effective and responsive service desk to support Britam’s systems users and establish SLA`s as required;
- Develop, implement and maintain a configuration management process through ensuring that all hardware and software assets are appropriately recorded and managed;
- Develop, implement, test and maintain an ICT service continuity plan;
- Lead the ICT service delivery team to ensure effective and efficient operations;
- Develop the ICT infrastructure strategy and operations plans
- Design, configure, optimise, monitor and maintain all Britam’s LAN and WANs and in doing so providing an effective, reliable and secure communications infrastructure that follows industry best practice to underpin all corporate computer systems.
- Advise on the technical architecture and infrastructure specification relating to the development or procurement of new information systems or ICT infrastructure
- Ensuring that the ICT unit is able to deliver a comprehensive service that meets the business requirements and that is aligned with Britam’s policy and Corporate Strategic aims and objectives
- Oversee management of the data centres
- Ensure efficient system administration
- Develop, train, coach, motivate and evaluate functional staff in their unit to achieve their highest levels of performance
Key Performance Measures
- As described in your Personal Scorecard
Knowledge, experience and qualifications required
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Management Information Systems or related field
- Masters is an added advantage
- Knowledge of standard operating systems, Server hardware, Storage systems, switching systems and databases
- Qualification in TOFAG
- Experience in Enterprise Architecture, design, setup and support
- Extensive Technical Knowledge with technologies such as Microsoft, Cisco and VMware, MPLS. They will also need to have experience with storage area networks, WAN acceleration, virtualization, firewalls, routers, Networking protocols, wireless technologies and IT security.
- Certification – a Cisco Certified Internetwork Expert, Microsoft Certified Solutions Expert or Microsoft Certified Systems Engineer or have related certifications.
- ITIL Expert Certification desirable
- 7-10 years’ experience in IT Services Management, with 3-4 years of which should be in a managerial position
- Working knowledge of Oracle Enterprise Resource Planning suite of applications Knowledge of standard operating systems, Server hardware, Storage systems, switching systems and databases
- Relevant system or network administration certification
Leadership category responsibility framework (Core Competencies)
Change Leaders in Britam need to
- Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit;
- Continuously configure and adapt the functional area to most effectively suite the future view of the business;
- Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change);
- Be in touch with the changing industry, customer needs and international best practice;
- Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues;
- Ensure the function has the most appropriate people capability through effective inspirational leadership, people development, and optimized succession planning;
- Ensure clarity of expectations for individuals in the function and other stakeholders across the group;
- Facilitate functional integration;
- Ensure the development and establishment of appropriate behavior and values (culture) within the function that aligns with the strategic direction and values of the business;
- Coordinate between functions and divisions to ensure optimization of the value chain and resources;
- Ensure alignment of strategy, objectives and deliverables within the function;
- Develop innovative partnerships and distribution channels to increase Britam’s market penetration;
- Ensure a seamless experience for clients;
- Appropriately allocate funds and capital to maximize shareholder value;
- Adequately manage operational risk;
- Increase operational efficiency;
- Provide access to accurate and consistent information and services across all channels;
- Improve quality and speed of decision making across the business.
Technical/ Functional competencies
- Significant experience managing and/or directing IT operational services
- Significant experience in designing and implementing industry recognized service design and implementation utilizing ITIL based standards
- Experience in strategic planning and execution and managing strategic change delivery programmes
- Experience in managing technical teams in the areas of;
- Data Networking (LAN, WAN)
- IP based telephony deployments
- Desktop technologies
- Infrastructure management / Data Centre operations
- Service Desk implementation and management
- Experience with systems design and development from business requirements analysis through to day-to-day management.
- Significant experience defining IT strategies and supporting budgets.
- Demonstrated understanding of the organization’s goals and objectives.
- Demonstrated ability to apply IT in solving business problems
- Relevant experience in system administration or network administration
go to method of application »
Job Purpose:
Troubleshoots network performance issues, analyses network traffic and provides capacity planning solutions.
Key responsibilities
- Proactive monitoring of various production systems for performance, availability, and other critical parameters
- Maintenance and administration of the network infrastructure and related applications
- Assists in ensure IT Network infrastructure and related applications are adequately sized to meet SLA’s with the business
- Assists in the network support while enforcing network security within the entire infrastructure
- Enforcement of all security measures within the LAN and WAN infrastructure
- Administering LAN/WAN security, antivirus, and spam control measures
- Enforcement of all network policies and procedures
- Assists in providing firewall administration
- Proactively manage the LAN/WAN network and enforce strong recovery policies to ensure 99.99% availability.
- Troubleshooting network architecture and making recommendations for system fixes and enhancements
Knowledge, experience and qualifications required
- Degree in Science/Engineering/Computer Science
- Networking Certification - Cisco/Microsoft/Novell
- ITIL intermediate
- 4-6 years’ experience in a 24x7 service provider environmen
Method of Application
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