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  • Posted: Aug 18, 2021
    Deadline: Aug 27, 2021
  • Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

    Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending ...
    Read more about this company


    Branch Operations Manager

    Reporting To: Branch Business Manager

    Overall Job Purpose

    The Branch Operations Manager will be responsible for managing branch operations by ensuring controls and procedures are observed in order to mitigate risk and losses.

    Principle Accountabilities

    • Manage cash by ensuring dual controls and limits are observed so as to avoid fraud losses.
    • Approve transactions by confirming suitability to minimize losses
    • Review transactions by confirming the transactions against system generated reports to ensure accuracy
    • Manage customers accounts by ensuring adherence to product features to minimize customers complaints and loses.
    • Attend to customers queries by ensuring that they are resolved within set standards to enhance customer satisfaction
    • Appraise staff by half-yearly reviews to ensure targets are met and training needs identified.
    • Manage costs by monitoring Branch expenditures to ensure Branch is within the budget

    Minimum Qualifications, Knowledge and Experience

    • A business related degree from a reputable institution, Masters’ degree is an added advantage.
    • Professional qualifications- AKIB/ CPA/ACCA.
    • At least 5 years’ experience in the Banking Industry especially at the branch management level.
    • Strong appreciation of banking operations and product knowledge.

    Key Competencies and Skills

    • Ability to work independently under strict deadlines.
    • Good interpersonal and communication skills.
    • Analytical and basic accounting skills
    • Demonstrated good planning and organisation skills.
    • Strong leadership and management skills.
    • Report writing and presentation skills.
    • Excellent People management skills 
    • Team player and must have integrity.

    go to method of application »

    Branch Business Consultant.

    Overall Job Purpose

    The Branch Business Consultant will be responsible for selling Liabilities and Assets in order to grow the Branch Business.

    Principle Accountabilities

    • Cross selling of HFC Banks products by establishing new relationships in order to grow both assets and liabilities book.
    • Maintaining customer relation by regular contact to ensure customer satisfaction business continuity
    • To review accounting opening forms and loan applications by scrutinizing the documents to ensure they are KYC Compliant.
    • To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.
    • To analyze mortgage loan applications by interviewing the customers.
    • To identify customers borrowing needs by interviewing so as to ensure selling of the right mortgage product.
    • To safeguard bank assets by being a dual custodian to minimize frauds and losses

    Minimum Qualifications, Knowledge and Experience

    • A Business related degree from a reputable institution
    • Atleast 3 years in the Banking Industry
    • Strong appreciation of banking Products.

    Key Competencies and Skills

    • Ability to work independently under strict deadlines.
    • Excellent selling skills and negotiation skills
    • Practical experiences in use of MS Office applications.
    • Must have good interpersonal skills and communication skills (both oral and written).
    • Results oriented, problem analysis and problem-solving skills.
    • Demonstrated good planning and organizational skills.
    • Good listening skills.
    • Attention to detail and accuracy.
    • Must be a team player and have integrity.

    Method of Application

    Use the link(s) below to apply on company website.


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  • Send your application

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