Job Openings at Stratostaff

Job Description

Claims Processing and Management:

• Oversee the end-to-end claims process, from initial claim notification to settlement and closure.
• Ensure that all claims are processed in a timely and accurate manner, adhering to company policies and regulatory requirements.
• Review and assess complex and high-value claims, providing guidance and support to claims adjusters.

Team Leadership:

• Lead, mentor, and develop the claims team, ensuring they have the skills and knowledge required to perform their roles effectively.
• Conduct regular performance reviews and provide feedback to team members to drive continuous improvement.

Customer Service:

• Ensure a high level of customer satisfaction by addressing customer inquiries, complaints, and disputes promptly and professionally.
• Develop and implement customer service strategies to enhance the overall claims experience for policyholders.

Claims Analysis and Reporting:

• Monitor and analyze claims data to identify trends, risks, and opportunities for improvement.
• Prepare regular reports on claims performance, including loss ratios, claims processing times, and customer satisfaction metrics, for senior management.

Compliance and Risk Management:

• Ensure that all claims activities comply with legal and regulatory requirements, as well as internal company policies.
• Work closely with the risk management team to identify and mitigate potential risks associated with claims.

Process Improvement:

• Identify and implement process improvements to enhance the efficiency and effectiveness of the claims department.
• Utilize technology and data analytics to streamline claims processes and reduce processing times.

Vendor Management:

• Manage relationships with external service providers, such as loss adjusters, legal firms, and repair contractors, to ensure quality service delivery.

Requirements

• Bachelor’s degree in Business Administration, Insurance or a related field.
• Proven experience in a similar role, from the insurance industry.
• Professional certification in insurance (e.g., ACII, AIIK) is preferred.
• Advanced training in claims management or risk management is an advantage.
• Proficiency in Microsoft Office Suite and other relevant software applications.

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Job Description

Business Development:

• Identify, target, and establish new relationships with both existing and potential clients to drive revenue growth.
• Develop and maintain a credible pipeline of prospective clients, implementing growth strategies to achieve monthly and annual sales targets.

Client Engagement:

• Clearly articulate and communicate value propositions to both existing and prospective clients.
• Foster and maintain strong relationships with current clients to protect and retain existing business.

Sales & Marketing:

• Develop and execute targeted sales and marketing plans that align with business objectives.
• Participate in the development of various product distribution channels to expand market reach.
• Manage and maintain a calendar of marketing campaigns to ensure consistent and strategic outreach.

Reporting & Analysis:

• Provide regular weekly and monthly production reports to monitor progress and performance against targets.
• Analyze sales data and market trends to inform business development strategies.

Requirements

• Bachelor’s degree in Business Administration or a related field.
• Proven experience in a similar role, preferably within the insurance or financial services industry, with a focus on bancassurance.
•  Diploma in Insurance (ACII/AIIK).
• Minimum 3-5 years of experience in general insurance sales.
• Proficiency in Microsoft Office Suite and other relevant software applications.

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Job Description

• Generate new business in line with agreed individual targets
• Identify, target and build new relationships with existing and potential clients for revenue growth.
• Develop a credible pipeline of prospective clients and growth strategies that results to monthly and annual targets.
• Be able to clearly articulate value propositions for segments and industries for existing and prospective clients
• Identify, target, and penetrate niche markets and create awareness of Insurance products within the niche market.
• Preparation of competent proposals /quotations / presentations to prospect clients
• Develop business growth strategies to help drive revenue growth.
• Develop and sustain long-lasting relationships with customers.
• Create targeted sales and marketing plans.
• Understand client needs and be able to tailor solutions to address them.
• Participate in product development and creation of marketing collaterals to support targeted value propositions.
• Develop a calendar for marketing campaigns.
• Provide weekly and monthly production reports.

Requirements

• Bachelor’s Degree in a Business-related field.
• Diploma in Insurance ACII/AIIK.
• 6 – 10 years of experience in general insurance sales.
• Organizational and analytical skills.
• Interpersonal and communication skills.
• Persuasion skills.
• Flexibility and adaptability skills.
• ​Data analytical skills