Job Opportunities at Emerge Egress Consulting

Core Duties and Responsibilities

• Supervise daily operations to ensure seamless restaurant functioning.
• Responsible for maintaining standards in the restaurant by ensuring hygiene controls, housekeeping and procedures are followed.
• Liaise with Front Office or Reservation desk to ensure all details of bookings are covered.
• Ensure high levels of customer satisfaction through excellent service and handling of complaints promptly and professionally.
• Monitor operating supplies, stock levels, place orders, and ensure proper inventory management, equipment and reduce spoilage and wastage successfully and ensure there is no pilferage.
• Ensure compliance with food safety, hygiene, and sanitation standards.
  Assist in training new staff , implementing service standards, aspects of service techniques and operations.
• Manage restaurant staff including scheduling, delegation of duties, and performance monitoring.
• Enforce conformity to SOPS applicable to the restaurant.
• Coordinate with kitchen staff to ensure timely food preparation and delivery.
• Perform opening and closing procedures established for the restaurant.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
• Conduct briefings on the special events, the specials on the menu, beverage specials, missing items and other occurrences of relevance.
• Checks the cleanliness and condition of furniture, linen, cutlery, chinaware, glassware, condiments and other service accessories and takes appropriate corrective action where necessary.
• Attends guests\' complaints and takes corrective action immediately and escalate where need be.
• Prepare daily reports on restaurant activities, sales, and staff performance.
• Maintain and ensure cleanliness, order, and ambiance of the restaurant at all times.
• Perform any other assigned reasonable duties and responsibilities as assigned. 

Qualifications:

• Diploma/Degree in Hospitality Management or related field.
• Minimum 3 years of experience in a similar position within a busy restaurant environment or Hospitality industry is preferred.
• Knowledgeable of food safety and hygiene regulations.
• Proficiency in Microsoft Office Suite.
• Working knowledge of POS systems

Competencies

• High level of integrity.
• Strong leadership skills
• Excellent communication and interpersonal skills.
• Ability to multitask and thrive under pressure in a fast paced environment.
• Strong organizational and time management skills.
• Ability to manage a team and resolve conflicts effectively.
• Great Relationship Management skills 
• inventory management skills. 
• Keen eye to details

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Role Objective.

Our Engineering client in Nairobi deals in heavy machinery spare parts, accessories and fittings in the manufacturing, oil and gas industry. The ideal candidate should be competent and be able to work with various brands.

Core Duties and Responsibilities

• Responsible for providing hands on technical expertise regarding injector pumps and parts.
• Providing technical advice and support in supply, maintenance and calibration of injector pumps and parts.
• Any other relevant duties as assigned.
• Inspect, repair and maintain injectors
• Perform tests and conduct routine maintenance and servicing on injectors
• Sourcing out for sales leads. 
• Participate in planning and execution of marketing and sales promotional activities to promote sales and product awareness.
• Conduct customer visits and support through training and supply of catalogues and training materials.
• Assist develop parts distribution network through identification of potential partners.
• Conduct comprehensive market research, qualifying leads and crafting persuasive proposals. 
• Provide exemplary client service through timely follow-ups and tailored solutions. 
• Conduct regular field visits to prospect and generate sales;
• Develop detailed customer profile to understand their current and future requirements.
• Prepare accurate quotations to ensure customers are informed of prices and stock availability in a timely manner, and close sales;
• Follow up with credit customers to ensure timely payment for parts purchased on credit.
• Respond to customer complaints promptly to enhance customer satisfaction and retention
• Assist in record keeping i.e filing and stock taking.
• Collaborate with various teams to ensure proper inventory management and reporting.
• Assist in testing the received Pump/ Injectors as per job order and customer 
• Assist in repairing the Pump/ Injectors with the required parts as per standard repair procedure.

  Job Specifications and Qualifications

• Diploma in Mechanical Engineering or Plant Mechanics or Diesel Engine Works
• At least 3 years’ experience in similar role
• Excellent sales experience.

    Key Competencies

• Proficiency in Microsoft Office is a plus
• Excellent time management skills
• Outstanding Communication skills
• Ability to handle work pressure.

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Role Objective

The role involves achieving individual and team sales targets, developing strategies, ensuring timely tender and bids submission, and identifying emerging markets.

Core Duties and Responsibilities

• Conduct market research to identify new opportunities and trends in the hospitality sector.
• Develop strategies that generate quality leads for our clients.
• Prepare and manage all communications and ensure high quality experience, pre, during and post engagement.
• Foster relationships with community organizations, businesses, and vendors providers to build partnerships and referral networks.
• Manage digital marketing efforts, including social media, email campaigns, and website content.
• Oversee the production of marketing materials and ensure brand consistency.
• Develop and execute business development plans to expand the services.
• Analyze marketing and business development performance metrics and adjust strategies as needed.
• Collaborating with internal teams to develop and implement customer-centric initiatives and solutions.
• Collaborate with the management team to align marketing efforts with overall business objectives.
• Manage the marketing budget and ensure cost-effective use of resources.
• Train and supervise the client service and marketing team to achieve departmental goals.
• Monitor competitor activities and provide insights to improve the market position.
• Prepare regular reports on marketing and business development activities and outcomes.
• Maintain up-to-date knowledge of healthcare regulations and industry standards.
• Work closely with the customer service team to enhance patient satisfaction and retention.
• Identifying and pursuing new business opportunities within regional market, including partnerships, collaborations, and strategic alliances.
• Developing and executing innovative strategies to expand our client base, visibility and increase market penetration.
• Building and maintaining strong relationships with existing clients, ensuring exceptional customer satisfaction and retention.
• Analyzing market trends, competitor activities, and customer feedback to identify opportunities for improvement and innovation.
• Monitoring and optimizing key performance indicators (KPIs) to track progress and achieve business objectives.
• The role involves managing customer databases, developing monthly interactions, managing communication, preparing reports and establishing SLAs and compliance with deliverables.
• Any other administrative duties as assigned.

  Job Specifications and Qualifications

• Bachelor’s Degree in Marketing, Business Administration, Communication, or a related field.
• At least 5 relevant experience in the same role.
• Proven track record of successful marketing campaigns and business development initiatives.

Key Competencies

• Strong leadership skills
• Excellent communication
• Market Intelligence
• Business Acumen Skills
• High Integrity
• Creativity and self-motivation.

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Role Objective

A medium sized law firm headquartered in Nairobi seeks a secretary who is keen in adding efficiency in operations. 

Core Duties and Responsibilities 

• Supervisory In charge of junior staff- delegating tasks etc 
• Preparation of bids, tenders, proposals, presentations in order to ensure that the business development initiatives turnaround time is well achieved.
• Attending to all correspondence on mail, calls and other channels.
• In charge of administration and secretarial duties.
• Preparation of various administrative and operational reports.
• In charge of ensuring that various office utility bills and timely payments and follow up.
• Preparation of meetings, office events and industry relevant activities.
• Act as the key liaison contact for the office between the various stakeholders such as government authorities, suppliers, clients, staff etc
• Organizing and diarizing the Director’s calendar, diaries, scheduling appointments, and coordinating meetings in a pro-active and efficient manner. 
• Preparing briefs, minutes and reports for the meetings.
• Running personal errands for the Partner as required.
• Representing the Partner and management in various meetings.
• Key liaison contact between the firm and the stakeholders.
• Any other duties as allocated.

Job Specifications and Qualifications

• Certificate or Diploma in Business Administration and or related field.
• At least 3 years’ experience.

Key Competencies 

• Excellent organizational skills
• High Integrity
• Confidentiality
• Realiability
• Excellent Customer Care skills

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Role Objective 

A Full-Service medium-sized firms offer a diverse set of practice areas (e. g, litigation, real estate, corporate, and estates) seeks to hire an efficient individual and add to their administration team.

Core Duties and Responsibilities 

• Ensuring that day to day activities run smoothly.
• Maintain the proper records as per the firm’s process.
• Maintenance of daily staff attendance register.
• Ensuring that the Office Library register is up to date as expected.
• Ability to receive and respond to calls and handle a busy switch board. 
• Ensuring that liaison to advocates or their Personal Assistants is done in a timely fashion and relevant emails and calls are conveyed to them.
• In charge of scanning all incoming documents as expected.
• Ensuring timely dispatch of documents and also follow up of invoices and their payments.
• Preparation and writing of vouchers.
• Supervision of office cleaning, hygiene and sanitation.
• Organizing and diarizing scheduling appointments, meetings and coordinating meetings for partners and staff members in a pro-active and efficient manner. 
• In charge of overseeing operational and administrative tasks to ensure the office is functioning optimally.
• Preparing briefs, minutes and reports for the meetings in a timely manner.
• Handling reception and corporate communication via various channels, calls, emails, online platforms in the various set out protocol.
• Attending to mail, phone calls and other corporate communication tools appropriately.
• Carry out various secretarial duties, typing and drafting for staff members as required.
• In charge of preparation of Petty Cash and other administrative budgets, follow up on resources utilization reports. 
• In charge of ensuring that various subscriptions for the partners and firm and bills due are paid on a timely basis.
• Coordinate logistical aspects for the partner and the office team such as accommodation, travel, visas and transfers at various points and destinations.
• Handle all maintenance, repairs and operational issues to ensure seamless operations.
• Act as the key liaison contact for the office between the various stakeholders such as government authorities, suppliers, clients, staff etc.
• Prepare and be an integral part of execution team for office events as needed such as departmental and office meetings, dinner events etc.
• Filing and proper records of documents.
• Requisition of office stationery and supplies and ensuring that replenishment is done in good time and no gaps that could lead to inefficiency as well as in charge of stock management.
• Any other duties as allocated.

Job Specifications and Qualifications

• Diploma in Law/Business Administration/ Communication and or related field.
• At least 3 years’ experience.
• Proficiency with MS Office Suite

Key Competencies 

• Super organizational skills
• Independent Thinking skills
• High Integrity
• Confidentiality
• Adaptability and Flexibility
• Great Interpersonal Skills
• Excellent verbal and written communication skills

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Role Objective

The legal clerk will also be responsible for performing clerical, preparing legal documents, file tracing, and delivering documentation to courts, law firms, relevant legal offices amongst other collaborative duties. A medium sized law firm based in Nairobi seeks to have a motivated legal clerk join their team. 

Core Duties and Responsibilities

• Prepare legal documents.
• Compile legal documentation into files and maintain an organized filing system.
• Compile case materials and write reports.
• Through follow up and updating management on case files for all the departments.
• Documenting hearing dates in litigation matters.
• Facilitating service of legal documents.
• Filing court documents and any other legal documents.
• Organizing the legal department registries.
• Assist paralegals and advocates in locating files and organizing, copying, and maintaining documents.
• Providing any other legal clerical services that may be required.
• Any other related duties as allocated.

Job Specifications and Qualifications

• At least a Diploma in Law or Business Administration from a recognized institution.
• Three years of work experience in a law firm.

Key Competencies

• Proficiency in Microsoft Office Suite
• Comfortable with highly confidential information
• Teamwork
• Strong verbal and written communication skills
• Excellent document management skills.
• Strong research skills.
• Flexible schedule with a commitment to attendance.
• Critical thinker who displays accuracy and attention to detail.
• Ability to work under pressure and meet deadlines.

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Role Objective

Our Client in Machakos is seeking a Dynamic and Customer Centric Rooms Division Manager is responsible for coordinating and overseeing entire Front Office, Housekeeping and Public Areas activities and ensuring efficient operations with a commitment to excellence while delivering exceptional guest experiences, maintaining high standards and maximizing revenue opportunities within the room division in accordance with the Hotel’s operational requirements.

Core Duties and Responsibilities

• Co-ordinates, directs, coaches and monitors Front Office & Housekeeping resources and activities to achieve goals 
•  Seeks to maximise guest satisfaction levels at all times by developing initiatives and future strategies 
• All department operational tasks are completed with a guest centric approach and to company standards 
• Demonstrates understanding of guests’ present and future needs 
• Provide training, coaching, and professional development opportunities to front office and housekeeping staff, ensuring they have the necessary skills, knowledge, and resources to deliver exceptional service and meet performance standards.
• Develops and implements strategies to minimise staff turnover and increase labour efficiencies 
• Monitors day to day work activities, including roster development and scheduling of general tasks across the department 
• Liaises with HR regarding employee records and employee relations issues 
• Takes responsibilities for all department revenue and expenses and recommends strategies to control costs 
• Monitors seasonal expenditure in line with the budgets cash flow 
• Lead and manage the front office team, including front desk agents, concierge, and guest services staff, ensuring smooth operations, efficient guest check-in and check-out processes, and exceptional service delivery.
• Oversee the reservation department, ensuring accurate and efficient handling of room reservations, group bookings, and guest inquiries, and implementing strategies to optimize room revenue and occupancy levels.
• Develop and implement guest service initiatives and standards to enhance the overall guest experience, including personalized service, VIP amenities, and special touches that exceed guest expectations.
• Manage the housekeeping department, including room attendants, supervisors, and laundry staff, to ensure cleanliness, hygiene, and maintenance of guest rooms, public areas, and back-of-house facilities.
• Implement and maintain quality assurance standards for guest accommodations, including room cleanliness, maintenance, and amenities, conducting regular inspections and audits to ensure compliance with brand standards and guest satisfaction.
• Develop and implement strategies to maximize room revenue and occupancy levels, including pricing strategies, distribution channel management, and upselling initiatives, to achieve revenue targets and 
• Prepare and manage departmental budgets, including staffing, operating expenses, and capital expenditures, to achieve financial targets and control costs while maintaining service quality and standards.
• Evaluate and implement technology solutions and systems to streamline operations and enhance guest services.
• Ensure compliance with safety and security procedures and regulations, including emergency preparedness, fire safety, and guest security measures, to ensure the safety and well-being of guests and staff.
• Collaborate with other hotel departments, including sales, marketing, food and beverage, and maintenance etc, to coordinate activities, share information, and ensure a seamless guest experience across all areas of the hotel.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Attends and responds timely to customer service department request.
• Develops close relationships with guests throughout their stay with the aim of gaining their loyalty.
• Must have the ability to anticipate guest needs, change goals and direction quickly and multitask is essential to success in this role.
• Understands the behavior patterns of regular guests and issues instructions to the different teams within the department.
• Communicate effectively and consistently with the other departments and ensures that information circulates smoothly between them.
• Completes daily room inspections to ensure all standards are met and VIP rooms are in pristine condition.
• Ensures the rooms division department adheres to all local authority\\\'s guidelines and regulations.
• Takes part in or validates the recruitment of all team members.
• Carries out annual performance appraisals on the people directly under his/her responsibility, sets targets and provides support for career development.
• Offers input to the marketing and commercial action plan for the hotel.
• Carries out occasional checks on cash operations, activity reports etc.
• Checks and analyses the dashboard charts prepared by the Rooms Division Departments.
• Any other duties as assigned.

  Job Specifications and Qualifications

• Diploma or Degree in Hospitality, Business Management or related field.
• At least 5 years in a MICE setting as a Room Divisions Manager
• Any other relevant professional certification is an added advantage.

    Key Competencies

• Interpersonal Skills 
• Leadership Skills
• Proactivity and Self Initiative 
• Time Management Skills
• Excellent Communication Skills
• Ability to work under pressure
• Planning/Organising skills
• Professionalism
• High Integrity.
• Keen to details

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Role Objective

The Maintenance Manager is responsible for overseeing the maintenance and functionality of our hotel\'s property physical assets, infrastructure ensuring that everything remains in pristine condition. This role involves managing maintenance teams, functionality, sustainability, coordinating repair and maintenance projects, fire and safety programs, equipment inventory control and ensuring a safe, comfortable environment for both guests and staff

Core Duties and Responsibilities

• Executes emergency procedures in accordance with hotel standards.
• Maintains engineering department staffing levels so as to provide for optimal performance 
• Establishes daily work assignments, and directs flow of same to completion
• Maintains open communications with all hotel departments to ensure smooth operations and guest satisfaction 
• Coordinate maintenance tasks and repairs to ensure the proper functioning of the hotel\'s facilities.
• Manage a team of maintenance staff and external vendors to execute maintenance projects.
• Ensure compliance with safety regulations, conduct regular safety inspections, and address potential hazards promptly.
• Develop and maintain emergency response plans for various scenarios.
• Assist in budget planning and management related to facilities maintenance and repair.
• Maintain a clean and well-maintained environment to enhance the guest experience.
• Address guest concerns related to facilities promptly and professionally.
• Collaborate with external contractors and suppliers to ensure timely and quality service delivery.
• Directs and supervises the implementation of an effective Trouble Report system, together with other day-to-day works of general maintenance and repair to ensure that the building, its contents and its surroundings are in good condition
• Maintains a fire Log book including all statutory checks and inspections.
• Draws up preventive maintenance schedules for every item of mechanical and electrical plant or equipment, including that of other Departments such as Laundry, Kitchen, Swimming Pool etc
• Conversant with the County By-laws and NEMA regulations and stays updated with the developments of Engineering trends worldwide and makes appropriate recommendations.
• Develop and implement comprehensive facility maintenance and management plans. 
• Coordinate scheduled maintenance, repairs, and renovations across OPC facilities.
• Conduct routine inspections to ensure compliance with legal and regulatory requirements. 
• Oversee fire prevention, emergency response planning, and risk mitigation strategies.
• Supervise external contractors and service providers engaged in facility maintenance, repairs, and construction projects. 
• Prepare and manage the facilities Division budget, ensuring cost effective maintenance and operational efficiency. 
• Identify opportunities for reducing costs through improved resource management and innovative solutions.
• Coordinate with other departments to address maintenance needs and ensure minimal disruption to guests.
• Develop and implement maintenance schedules and procedures.
• Maintain inventory of supplies and equipment necessary for maintenance tasks.
• Respond promptly to guest requests for maintenance assistance.
• Conduct training sessions for maintenance staff on safety and best practices.
• Perform other duties as assigned. 

Job Specifications and Qualifications

• Bachelor’s degree in construction management, facilities management, engineering, building technology or a related field.
• At least 5 years relevant work experience.
• Demonstrated expertise in building maintenance, electrical systems, and infrastructure management

    Key Competencies

• Exceptional interpersonal and guest relations skills 
• Ability to coordinate multiple projects and contractors efficiently.
• Excellent organizational and multitasking abilities.
• Strong communication skills.
• Strong leadership and team management skills.
• Technical expertise in building systems, electrical and equipment systems, and maintenance practices.
• Excellent problem-solving
• Strong decision-making abilities.
• Strong budgeting and cost-control skills.
• Familiarity with health, safety, and environmental compliance.

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Role Objective

Our client in the food value addition space seeks a nutritionist who is able to contribute to the manufacturing efforts of the entity.

Core Duties and Responsibilities

• Coordinate the production of high-quality products according to agreed plans and within budget.
• Establish and adjust production targets based on current conditions and customer needs.
• Staying current with or contributing to the latest scientific research in food and nutrition.
• Provide overall leadership and direction in production operations to ensure smooth functioning.
• Enforce strict stock management procedures and controls to prevent inefficiencies or shortages.
• Develop and promote a culture of strong risk management practices in production to prevent disruptions and ensure continuous operations.

   Job Specifications and Qualifications

• Degree in Nutrition and Dietetics or Food Science.
• At least 3 years relevant experience.
• Ability to simplify complex nutritional concepts for diverse audiences

Key Competencies

• Proactivity and Self Initiative 
• Ability to work under pressure
• High Integrity.
• Excellent problem-solving skills and a proactive, hands-on approach.
• Excellent communication and interpersonal skills
• Understanding statutory and regulatory requirements in operations.
• Good understanding of Food Safety Management Systems and experience in their application in the food 

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Role Objective

The Banqueting Supervisor will play a crucial role in overseeing the successful execution of events, banquets, and functions within the hotel. Responsible for making sure the planned event is delivered flawlessly from start to finish, providing an excellent experience for all guests.

Core Duties and Responsibilities

• Directing, training, and motivating the banquet staff to ensure high standards of service and professionalism.
• Overseeing the setup, service, and breakdown of events according to the Banquet Event Order and client specifications. This includes checking room layout, décor, table settings, and audio-visual equipment.
• Serving as the main point of contact for the client/guest host during the event to quickly address any issues, special requests, or last-minute changes, ensuring guest satisfaction.
• Liaising effectively with other departments, primarily the Culinary team for timing and food presentation and otherrequirements.
• Monitoring staff adherence to health, safety, and sanitation regulations.
• Managing inventory of equipment and supplies, and sometimes assisting with labor cost control and scheduling.
• Plan, organize, and execute Meetings, Incentive, Conferences and Events (MICE) to ensure client satisfaction.
• Supervise and train banquet staff to maintain high service standards.
• Work closely with clients to understand their needs and preferences.
• Ensure all events run smoothly and efficiently, maintaining high standards of cleanliness and safety.
• Handle client inquiries and resolve any issues or complaints promptly.
• Work with various departments to ensure seamless event execution.
• Maintain accurate records of events, inventory, and staff schedules.
• Assist in marketing and promoting banquet services.
• Ensure compliance with health and safety regulations and HACCP

Job Specifications and Qualifications

• Diploma in hospitality management, business administration, or a related field.
• Proven experience as a Banquet Supervisor or similar role for not less than 3 years in a 3-5 star rated hotel.

Key Competencies

• Strong leadership and team management skills.
• Top notch communication skills.
• Ability to handle complaints and resolve issues efficiently by critically analyzing the available resources
• High level of accuracy and attention to detail.
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Flexibility and adaptability