Job Opportunities at KCB Bank Kenya

Job Description

Key Responsibilities

• Coordinate, and plan all field data collection and reporting in accordance to established guidelines, and analyze data collected for assessment of progress and areas of improvement;
• Monitor routine project progress through routine documentation of project activities;
• Responsible for regular routine and timely project progress report development and updating of project M&E Systems;
• Develop and maintain overall M&E Plans and frameworks for assigned programmes and projects;
• Identify and track achievements and accomplishments against set performance targets. Train and mentor partner staffs on project reporting needs;
• Regularly inform the project implementation team on impacts of the project towards achieving overall project goals;
• Ensure use of correct project documentation during implementation of supported activities;
• Participate in the preparation and implementation of special studies (e.g. Baseline surveys, impact evaluation, midterm review etc.) This includes, protocol development, drafting data collection tools, conducting analysis and drafting reports;
• Ensure that the standard operating procedures (SOP) and guidelines regarding M&E are developed and updated where necessary;
• Track implementation of work plan activities (targets vs achievement) and provide regular feedback to project teams;
• Develop and manage the project ‘s Performance Monitoring Plan (PMP) in collaboration with project staff and partners;
• Support technical staff in M&E functions i.e. guide reporting processes & consolidate program reports;
• Ensure that project performance and accountability data is collected, analyzed and disseminated on a timely basis during quarterly, semi-annual and annual reporting of results;
• Prepare and lead learning activities within projects to ensure promising practices, lessons learned, and recommendations are identified, documented, disseminated, and used to improve program quality;
• Coordinate continuous updating and reviewing of the project M&E standard operating procedures; and
• Ensure quality, consistency and adherence to standards and best practices for M&E across the project, including data quality and use.

Requirements 

For the above position, the successful applicant should have the following:

• Be a holder of a Bachelor’s Degree in the fields of Community Development/Public Health/Education/Economics/Development Studies gained from a recognized institution. A Master’s Degree in Project Management will be an added advantage;
• Must have professional qualification in Project Management/M&E/ or any Related Field;
• Have knowledge and relevant work experience of not less than 5 years; and
• Analytical skills and high proficiency in computer knowledge are critical for this role.

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The Position:

The HR Manager, Compensation & Benefits will implement the Bank’s Reward and Benefit schemes and programs such as the Group Bonus Scheme, Pension Schemes; perform salary analysis and make recommendation, remuneration surveys, Group ESOP Scheme, Benevolent and Group Life Schemes. This role further provides advanced advisory and analysis support for reward & benefit schemes and programs.

Key Responsibilities:

• Develop input for the Group Reward and Benefits Strategies and Plans.
• Leads in assigned development, review, re-engineering and or implementation of Reward and Benefits Programs/Schemes and their related implantation/operational procedures, processes, templates and forms.
• Implements the Group HR Policies, procedures and processes relating to Reward and Benefits and provides line management with advanced guidance on matters arising thereof.
• Maintain data, records and statistics relating to Reward and Benefits.
• Prepare and provide simple and complex reports, analysis and data relating to Reward and Benefits for HR and Business Managers.
• Represents the Group HR Function and or the Bank at external Regulatory/Industry/Corporate forums/meetings relating to Reward and Benefits.
• Develops, manages and or maintains relationships with internal/ external customers/ stakeholders/ supplies relating to HR Compensation and Benefits Unit.
• Provides secretarial support for business and or staff committees, schemes, initiatives or forums relating to Reward and Benefits.

Job Requirements:

For the above position, the successful applicant should meet the following criteria:

• University degree in Human Resource Management or a Business-related field from an institution recognized by the Commission for Higher Education.
• Professional qualifications in HR General or a specific field of HR is a requirement; Master’s degree in HR Management or a Business related field is an added advantage
• Must be a member of IHRM
• Minimum of 5 years' experience in Compensation & Benefits.
• Advanced knowledge of Labour Legislation & Employment Laws; HR Regulatory framework, policies and procedures.
• Mastery of HR analytical skills, data & records management
• Advanced Business Acumen with strong industry knowledge
• Strong leadership, interpersonal, communication, planning and organizing skills.
• Computer Literacy

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Job Description

Key Responsibilities

• Effectively monitor all critical systems in the Bank and communicate to business in a timely, concise, and effective manner for service outages, service interruption and service improvements.
• ITIL V3.0 is fully implemented and maintained.
• Definition of Service Level agreements (SLA’s) in relation to contracted services, ensuring the SLA’s are achieved: service quality and client expectations are met or exceeded. Ensure that any SLA breaches are investigated, and corrective action taken to improve service delivery.
• Management of the IT Client Support Team including but not limited to; responsible for Service Desk & Monitoring Centre, I.T Call center, responsibility for the team career development and appraisals.
• Build and Maintain client relationships both internally & externally.
• To provide reports to periodically (or on request) on System Monitoring and Service Desk.
• Attend client service review meetings covering performance, service improvement, quality, and processes
• To ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of IT services.
• Manage, support & guide on all issues logged on IT Service Management tool system, Issues reported on emails, social media and support issues from Subsidiaries / internal helpdesks.

Requirements

For the above position, the successful applicant should have the following:

• University degree in Information Technology or related field of study.
• Master’s degree will be added advantage.
• 6 years’ supervisory experience in Information Technology with hands on experience in Information Technology Service Management.
• Certification in ITIL is required.
• Strong interpersonal, communication and leadership skills.
• Excellent planning, organization and problem-solving skills.

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Job Description

Key Responsibilities

• Support Continuous Integration (CI) / Continuous Deployment (CD) and DevOps transformation initiatives under the guidance of Enterprise Achitecture and the Technical delivery manager. 
• Contribute in developing best practices for infrastructure as code (e.g: Puppet, Shell scripting), software build tools (Maven, Gradle, etc.) and continuous integration tools (Jenkins, TeamCity, etc.)
• Work with the Development and Infrastructure teams in developing, building/packaging/deployment processes for new and existing
• Work with various IT teams to automate manual release/build related activities utilizing DevOps principles. 
• Setup/Configuration/Administration of code Repositories like Git, SVN
• Working with development and test engineers to generate automate testing plans and configurations using Selenium, SonarQube, JUNIT etc.
• Automation of test plans and deployment pipelines for various applications.
• Manage Image storage to ensure consistency and recoverability of the same as required.
• Development of process and procedures of code versions to ensure proper governance and security is always maintained within the enterprise.
• Working with stakeholders to select “fit for purpose tools” to be used in the DevOps orchestration/automation processes.

Requirements

For the above position, the successful applicant should have the following:

• Bachelor’s Degree in Information Technology or related field.
• Certification in Cloud technologies such as Kubernetes, Openshift or related is required.
• Use of DevOps tools such as Jenkins, Ansible or related is required.
• At least 3 years’ supervisory experience in Information Technology with hands on experience:
  • Working in a busy environment with Software Build and Deployments.
  • Developing Continuous Integration/ Continuous Delivery pipelines (CI/ CD) using various tools like TeamCity, Jenkins/Bamboo, and Artifactory/Nexus as binary repository.
  • Working with Source Code Management tools like GIT, Bitbucket, and TFS
• Proficient in scripting & working in a fast-paced agile environment.
• Hands-on knowledge of Configuration Management and Deployment tools like – Puppet, Ansible, Chef, Terraform.
• Strong interpersonal, communication and leadership skills.

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Key Responsibilities

• Establish stringent access control management on user account creation, maintenance and termination on operating systems, applications, and databases to ensure information systems security, integrity, and confidentiality.
• Conduct timely exits on all systems as per HR exit notifications.
• Assess and implement actions resulting from periodic user recertification exercises across the KCB group landscape.
• Investigating, diagnosing and resolving all first level user management incidents assigned within the agreed timelines in the Service Level Agreement.
• Provide input and feedback in gaps and enhancements to user Management of all mission critical systems and roles, automation platforms, and processes.
• Escalating more complicated and technical problems to the 2nd level support within the Technology departments.
• Ensures that daily status reports are compiled and continually modified to meet the needs of the business as well as reporting to senior managers on any issue that could significantly impact the business.
• Define, create, and deliver user management appropriate documentation to the defined Technology team standards and ensuring that new procedures are documented in an efficient and timely manner and that suitable version control is employed.
• Create and deliver Service Catalogue, Client Support technical documentation and Knowledge base content and ensure they are disseminated to users.
• Conduct research and development on new areas in identity/privileged access management and perform knowledge sharing with Technology Security team across the group.

The Person

For the above position, the successful applicant should have the following:

• University degree from a recognized institution.
• At least 4 years Information Technology experience with at least 2 years User Management experience.
• Demonstrated consistent high performance in role(s) held in the last three years
• Excellent interpersonal and communication skills.
• Excellent planning, organization, problem solving and analytical skills.

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The Position:

Reporting to Group Chief Operating Officer the position directs and executes the overall marketing and digital marketing programs and is responsible for the Bank’s brand and image in liaison with internal stakeholders. The role includes developing brand positioning, values and messaging that are unique and differentiated encompassing strategic growth areas. The position holder is responsible for providing market information and recommendations to the respective business units to aid in product development and customer service.

Key responsibilities:

• Direct the Marketing function, guide strategic planning and develop new product commercialization programs intended to deliver revenue by driving customer recruitment, frequency & retention metrics.
• Define the KCB brand and develop a powerful affinity brand in consumer minds.
• Develop & implement marketing strategy-led annual plans in line with the business strategy and ensure flawless execution to meet set brand & financial metrics within approved budgets.
• Provide oversight for development of regional marketing budgets and programs that ensure consistent brand messaging across the Group Regional markets.
• Oversee firm’s digital marketing efforts and management of digital assets including supervision of assets – websites, apps, social media as well as drive content strategy development & rollout to deliver highly engaged communities.
• Drive business innovation from ideation, conceptualization & commercialization to deliver consistent growth of the product pipeline & optimization of the existing portfolio.
• Develop a deep understanding of client preferences and trends, based on research - customer satisfaction surveys, mystery shopping and focus groups.
• Administration of direct marketing initiatives to leverage the Bank cold databases and prospect information to deliver both performance and excellence in customer experience.
• Embed strong risk management and ensure internal controls are in place and effective with respect to all Marketing activities.
• Effectively inspire, teach, coach and develop the Marketing & Communications Team.

Position Qualifications/Requirements:

For the above position, the successful applicant should have the following:

• University degree in a Business, Marketing or a similar discipline from an institution recognized by Commission of University Education is required.
• Professional qualification in CIM is an added advantage. Master’s degree in is added advantage.
• Minimum 15 years' Marketing experience with at least 8 years’ experience in senior management with proven performance in Brand management, Product & Process innovation and execution, and Loyalty program management.
• Business acumen, an entrepreneurial mind-set and approach to business; willingness to take commercial risks and mitigated operational risk.
• Have strong relationship and communication skills; excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.
• Good appreciation and knowledge of the relevant Operating Industry, latest market trends as well as challenges.
• Excellent Cross-Cultural People Management skills, team motivation and leadership competencies.
• A good understanding of Banking Law and Practice as well as Corporate Governance Principles. 
• Sound IT proficiency.
• Proficiency with online marketing and social media strategy.