Job Vacancies at KOKO Networks - 3 Positions

Job Summary

We are looking for an experienced and ambitious Product Manager to join our team. As the Product Owner for our Wholesaler solution, you will work closely with our Engineering teams and our Fuel Partner customers to provide a solution that is a first of its kind in this market.

Job Responsibilities

• Manage the communication between our Engineering team and the needs of internal and external business stakeholders with regards to last mile fuel delivery
• Develop detailed (technical and non-technical) requirements for our engineers and work with them to ensure that the features are delivered as requested
• Ensure that user experience, features and workflows within the platform deliver the expected business requirements
• Define the go-to-market plan and enablement, working to insure that relevant teams have what they need to be successful
• Work closely with the Quality Assurance teams in order to ensure the performance of the product is as defined and required by our partners
• Manage roll-out and training of new features with our key customer groups
• Evangelise the product within KOKO and externally with relevant user groups

Qualifications

• Engineering or Scientific background required
• Proven track record in Product Management for software/web/mobile technologies in the area of logistics, for at least 4 years
• Good working knowledge of the web, APIs, comms technology infrastructure
• Experience of the Software Development lifecycle
• Experience developing or working with hardware or embedded systems is a bonus
• Ability to critically reason UX choices in the field of Logistics

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Job Responsibilities

• The Market and Customer Research Manager will manage a wide variety of research projects, ranging from quantitative studies of the entire Kenyan market to usability testing and new concept feedback with our customer base. Your work will be critical for a variety of internal and external stakeholders, and inform key strategy and product decisions.
• Create varied research instruments, such as survey questionnaires and focus group guides to gather customer feedback on our products, test new concepts, and learn about the market
• Lead and manage teams of field workers conducting surveys and mapping studies to build a database of knowledge on the Nairobi cooking fuel market
• Lead qualitative studies such as focus groups or software UI/UX testing
• Write reports summarizing research results to inform strategic and product decisions
• Draft plans and budgets for research projects to ensure all projects are done on time and at low cost
• Collaborate with stakeholders in a variety of departments to identify all objectives for research studies
• Present research results to stakeholders, providing conclusive answers and strong recommendations to aid in decision-making
• Maintain a shared knowledge base of KOKO research results to make information available throughout the company
• Represent KOKO Networks in interactions with customers, agents, and other stakeholders

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Job Responsibilities

• As a Graduate Engineer you will develop components and applications working as part of a cross-functional team delivering high-quality features for Python and Java based, multi-platform, multi-discipline environments utilising Agile tool sets across the development lifecycle. This role develops high quality software, builds, tests and maintains robust systems.
• To develop a thorough understanding of industry requirements of KOKO’s customer base and how those requirements are met by KOKO’s product suite and thereby applying that understanding to develop software that delivers business value to our customers
• To propose and assess solutions to design problems, including identifying and evaluating new technologies and third part components
• To implement software, applying best practices and following effective processes, ensuring code and process quality through regular code reviews, proper documentation and improvement initiatives
• To participate in the requirements and design process with other engineers and create automated unit and integration tests
• To investigate existing software functionality to answer support queries within established Service Level Agreements
• To perform Level 2 support functions to high standards, which include investigating, analysing and correcting identified defects within established Service Level Agreements

Qualifications and Experience Required:

• BA/BS degree in Computer Science
• Expert skills in at least one programming language preferable Java, Python or Javascript
• Strong unit test and debugging skills
• Good understanding of data structures and algorithms
• Experience with Postgres or any other relational database
• Experience with Server side development, Client side development, Android applications
• Skilled in object-oriented and functional programming and design
• An understanding of design patterns and desire for continuous learning
• Clear conceptual understanding of multi-threading, databases (relational or non relational), I/O and networking