Jobs at Mwananchi Credit Ltd

ResponsibilitiesThe role will lead and promote a positive culture to improve customer experience, handle and resolve client queries and complaints, and provide timely feedback in a way that promotes the brand and grows the business.Requirements

• Diploma or BA degree in business, communications and related fields.
• Experience in customer services at least 3 years in a management role
• Good interpersonal skills and ability to influence and negotiate at different levels
• Excellent communication skills necessary for interaction and negotiation
• A high degree of integrity, dependability, and confidentiality
• Good planning and organizational skills

Interested and qualified candidates should submit their applications via email by 11th November 2023

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• As a Logbook Loan Marketer, you'll drive success by creating and executing innovative marketing strategies for our logbook loan products. You'll target potential customers through digital and traditional channels, crafting compelling campaigns and managing advertising efforts. Your analytical skills will help identify trends and optimize performance while collaborating with sales teams to ensure a seamless customer experience. Knowledge of the logbook loan industry and ethical marketing practices will be key to your success in this role.

Responsibilities

• Identify prospective customers and new client acquisition
• Offering advice on products to persuade them to buy
• Work with the marketing team to ensure collaboration
• Providing information such as feedback from clients on our services and products
• Update information in our customer database.

Qualifications

• Proven experience working as a sales agent
• The ability to work in a fast-paced environment.
• Excellent organizational and consultative sales skills.
• Effective communication skills.