Vacancies at Flexi Personnel

JOB PURPOSE

The Marketing Operations Manager is responsible for working closely with Head of Performance Marketing to set up, manage and optimize campaigns for assigned channel for our different countries. The role will also be responsible for working on the search/display/paid social strategy across the markets and manage the countries assigned to help them achieve their business objectives and targets.

Responsibilities

Marketing Operations

• Build strategy for the respective digital marketing channel across the markets
• Liaise with publishers to make sure we have the optimal account structure in place and follow best practice when it comes to ecommerce and local trends
• Manage the digital marketing budget for the assigned countries for the respective digital marketing channel
• Optimize the performance of campaigns on a daily basis to achieve the business KPIs
• Run campaigns with strict KPI optimization (CAC, conversion rate, revenue)
• Work closely with the creative team to give feedback and guidance on the performance on creatives
• Create the monthly and yearly strategy by country for the respective digital marketing channel
• Liaise with the assigned market and act as the point of contact for respective digital marketing channel
• Have weekly and monthly calls with the markets to share channel performance
• Work with markets to help them achieve the targets and business objectives
• Run and execute BLS surveys for markets on digital marketing channels
• Create and share detailed reports as per the needs of the market
• Train and update the markets on the latest trends on digital marketing channels
• Share best practice across the markets

Channel and budget responsibilities

• Manage the budget in excess of Millions of USD and optimize the spends
• Manage and execute the campaigns on the respective digital marketing channel
• Manage the budget on the designated channel(s) efficiently
• Optimize the campaigns on daily basis based on the business KPIs
• Have a deep understanding of the respective digital marketing channel and its capabilities for performance using different formats and targeting options
• Align and own the targets of channel on KPIs like CAC, MCIR, revenue and orders
• Have weekly calls with publishers to improve the performance

Human capital responsibilities

• Lead team of digital marketing analysts and develop their skills
• Hire new team members in the digital marketing team
• Guide the team members and do evaluations and reviews

Definition of Success

• Measured by KPIs against the targets (placed orders, GMV, new customers, CAC – as per the KPI glossary for digital marketing)

Qualifications

• Bachelor’s degree in Marketing or relevant/related course
• Master’s degree an added advantage
• Search/display/paid social channel experience (depending on the channel to be managed)
• Web and App Analytics
• Reporting and data visualization tools
• English (Full professional proficiency – Required)
• Arabic (Professional efficiency – Advantage)
• Around 3-4 years in e-commerce or other performance-based digital pure players
• Having managed performance-based social / search / display campaigns
• Clear demonstration of performance and business growth, i.e. results like incoming orders, GMV, new customers, CAC, CPO etc.

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Responsibilities

Import / Export Operation

• Maintain database of stickers through PM module (DDS software) and communicate it to LSP in charge of labelling.
• Control the proper translation for all products and request all missing information from suppliers.
• Control the product management tools to be implemented accurately and follow-up with the 3rd party if all necessary information has been uploaded.
• Communicate with suppliers regarding any changes in their product packaging as well product ingredients and barcodes.
• Provide KPIs for all inspection reports.
• Communicate with suppliers on the requirements in term of documentation and import / export process.
• Check all shipment documents, ensuring they are complete according to the customs as well as local municipality requirements.
• Database update and control, for UAE and other countries (Price-PCB-Activate/delist based on supplier instructions and after merchandise approval).
• Secure database countries to match with hub database.
• Claim follow up with countries and suppliers.
• Schedule ordering for regular and seasonal orders, with merchandise, 3pl and suppliers.
• Order submission and consolidation when needed.
• Secure MOQ per order /supplier.
• Control and compare orders volume and value, with the forecast on hand, and share it with commercial team to take action.
• Control SL per order per country and secure the reason for what is not delivered and take action accordingly.

Administrative

• Retrieve corporate documents, records, reports and maintain records management database system.
• Perform general office duties, such as ordering supplies and performing basic bookkeeping work.
• Distribute incoming correspondence, including faxes and email.
• Answer and direct calls or take messages.

Human Capital Responsibilities

• Participate in professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
• Apply and follow MAF Retail’s Human Capital and corporate policies, relevant procedures and instructions.

Definition of Success

• % Delivery on-time to country
• Average days for the clearance process
• Compliance with legal and procedural requirements
• Timeliness and accuracy of developed reports

Qualifications

• Bachelor’s degree in Logistics or relevant/related course
• Organized
• Detail oriented
• Time management

Minimum Required Experience:

• 0-2 years in a similar role

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Responsibilities

Assets

• Represent the client in negotiating contracts and formulating policies with suppliers in line with strategy and internal guidelines.
• Direct and coordinate activities of team members engaged in buying, selling, and distributing materials, equipment, machinery, and supplies.
• Develop and implement purchasing and contract management instructions, policies, and procedures and monitor adherence.
• Participate in the development of specifications for equipment, products or substitute materials.
• Analyse market and delivery systems to assess present and future material availability, raise possible opportunities and threats and recommend areas of improvement.

Humans

• Ensure the application of the client’s corporate policies and guarantee the implementation of all laws, regulations & cultural practices of the operating countries are followed and respected.
• Responsible for the Performance Management of the team
• setting annual objectives for the direct reports in-line with the company and department targets.
• carrying out performance analysis with regular feedback to direct reports and ensuring that this is further deployed within the team.
• Identify employees with high potential, growth and proposes further development.
• Identify and recommend training needs for the team and follow up on the implementation (TNA).
• Develop and implement on the job-training for the team.

Merchandise

• Locate vendors of materials, equipment or supplies, and interview them to determine product availability and terms of sales and propose them for contract negotiations.
• Resolve vendor or contractor grievances and claims against suppliers by ensuring full customer satisfaction.
• Prepare and process requisitions and purchase orders for supplies and equipment.
• Maintain records of goods ordered and received.
• Build sustainable relationship with suppliers and vendors to ensure best quality deliveries under competitive agreement terms.

Finance

• Proposes the yearly department budget and ensures the respect of the approved budget.
• Set appropriate control mechanism to ensure budget compliance and takes corrective measures when necessary.
• Propose and take necessary measures towards continuous reduction of the operational costs
• Respect the procedures in accordance with the DOA.

Behavioral Competencies

• Demonstrates strategic leadership by a thorough understanding of key trends and value drivers of the business, and consistent prioritization of focus and efforts.
• Develops a clear roadmap to achieve strategic objectives and actively supports teams to ensure delivery.
• Roles models and coaches’ others on making decisions effectively based on facts, context, and risks. Acts with urgency through proactively involving self and others. Fosters responsibility and accountability by role-modelling ownership.
• Ability to effectively anticipate customer needs through deep understanding of customers’ expectations while building a customer-focused culture.
• Fosters and develops high performance teams through clear expectation-setting, constructive feedback, and celebrating success.
• Develops and nurtures the next generation of client’s leaders through consistent role modelling, mentoring and coaching.
• Supports and encourages innovation throughout teams and organization.

Qualifications

• Bachelor’s degree in Business or related field
• 2+ years of experience in the Retail business environment
• Merchandise management experience for at least 2 years

go to method of application »

Responsibilities

Marketing Operations

• Build strategy for the respective digital marketing channel across the markets
• Liaise with publishers to make sure we have the optimal account structure in place and follow best practice when it comes to ecommerce and local trends
• Manage the digital marketing budget for the assigned countries for the respective digital marketing channel
• Optimize the performance of campaigns on a daily basis to achieve the business KPIs
• Run campaigns with strict KPI optimization (CAC, conversion rate, revenue)
• Work closely with the creative team to give feedback and guidance on the performance on creatives
• Create the monthly and yearly strategy by country for the respective digital marketing channel
• Liaise with the assigned market and act as the point of contact for respective digital marketing channel
• Have weekly and monthly calls with the markets to share channel performance
• Work with markets to help them achieve the targets and business objectives
• Run and execute BLS surveys for markets on digital marketing channels
• Create and share detailed reports as per the needs of the market
• Train and update the markets on the latest trends on digital marketing channels
• Share best practice across the markets

Channel and budget responsibilities

• Manage the budget in excess of Millions of USD and optimize the spends
• Manage and execute the campaigns on the respective digital marketing channel
• Manage the budget on the designated channel(s) efficiently
• Optimize the campaigns on daily basis based on the business KPIs
• Have a deep understanding of the respective digital marketing channel and its capabilities for performance using different formats and targeting options
• Align and own the targets of channel on KPIs like CAC, MCIR, revenue and orders
• Have weekly calls with publishers to improve the performance

Human capital responsibilities

• Lead team of digital marketing analysts and develop their skills
• Hire new team members in the digital marketing team
• Guide the team members and do evaluations and reviews

Definition of Success

• Measured by KPIs against the targets (placed orders, GMV, new customers, CAC – as per the KPI glossary for digital marketing)

Qualifications

• Bachelor’s degree in Marketing or relevant/related course
• Master’s degree an added advantage
• Search/display/paid social channel experience (depending on the channel to be managed)
• Web and App Analytics
• Reporting and data visualization tools
• English (Full professional proficiency – Required)
• Arabic (Professional efficiency – Advantage)
• Around 3-4 years in e-commerce or other performance-based digital pure players
• Having managed performance-based social / search / display campaigns
• Clear demonstration of performance and business growth, i.e. results like incoming orders, GMV, new customers, CAC, CPO etc.