Open Opportunities at Power Financial Wellness

The Customer Support Officer’s principal responsibility is to provide support to customers through various mediums of communication, primarily telephone, chat, and email. We are looking for an individual who is passionate about helping people, thrives in fast-paced environments, and shares our belief in providing financial empowerment.

Our strategic objective is to continually realign operational or delivery capabilities with customer expectations. You will help build strong relationships both internally and externally as well as drive collaboration and best practices company-wide.

As the first line of contact with our users, you’ll be the face of Power, turning every support interaction into an opportunity to create an exceptional customer experience.

DUTIES AND RESPONSIBILITIES:

• Respond promptly and professionally to customer inquiries via email, chat, phone, or social media.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions.
• Document interactions and customer feedback in our support system via the CRM.
• Collaborate with cross-functional teams such as Product, Engineering, and Sales to escalate and resolve issues.
• Identify and suggest process improvements based on customer feedback.
• Maintain a high level of product knowledge to effectively assist customers.
• Contribute to building and updating the knowledge base and FAQ resources.

PREFFERED SKILLS AND QUALIFICATIONS:

• Diploma or Bachelor's degree in Business, Finance, Customer Service, or related field
• Minimum 3 years experience in a call centre or customer service environment. 

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We are looking for a proactive HR professional with strong operational and project management capabilities to support the HR function end-to-end. This role will work closely with the Head of HR to execute HR initiatives, streamline processes, and ensure smooth HR operations across the organisation.

The ideal candidate is a hands-on HR generalist with a strong sense of ownership, excellent organisational skills, and the ability to drive HR projects independently. The candidate should demonstrate leadership potential and the ability to coordinate initiatives across teams.

Key Responsibilities

HR Operations

• Manage day-to-day HR operations across the employee life cycle including recruitment, on-boarding, performance management, and off-boarding
• Maintain HR systems, employee records, and HR documentation
• Support payroll coordination, benefits administration, and compliance requirements
• Ensure HR policies and procedures are consistently implemented

HR Projects & Initiatives

• Support and manage HR transformation and improvement projects
• Develop and maintain project plans, timelines, and status trackers for all active HR initiatives
• Proactively identify dependencies, risks, and blockers and escalate or resolve them promptly

Lead coordination of initiatives such as:

• performance management cycles
• engagement surveys
• HR systems implementation
• process improvements
• Track project milestones and ensure initiatives are delivered on time
• Produce concise project updates and reporting for the Head of HR and relevant stakeholders

Recruitment & Talent Support

• Coordinate end-to-end recruitment processes, managing timelines and candidate experience
• Partner with hiring managers to ensure clear role briefs, structured interviews, and timely decisions
• Support on-boarding and integration of new hires

Process Improvement

• Identify and prioritise opportunities to improve HR processes and employee experience
• Develop templates, tool kits, and HR documentation that scale as the business grows
• Support HR reporting, dashboards, and analytics

Stakeholder Coordination

• Act as a key HR contact for managers and employees
• Support HR communication and change management initiatives
• Collaborate with cross-functional teams on people-related projects

What We Are Looking For: Experience & Skills

Required 

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 5 years of HR experience in a generalist or HR operations role
• Experience supporting end-to-end HR processes
• Exposure to HR project coordination or implementation
• Strong organisational and project management skills
• Ability to manage multiple priorities and deadlines