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Kempinski Hotels S.A. is Europe's oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the 'Hotelbetriebs-Aktiengesellschaft'.
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Main Responsibilities:
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
- Carry out or arrange for the carrying out of routine and emergency technical equipment maintenance, including system housekeeping and security procedures.
- Coordinate on equipment maintenance during banquet and other functions to ensure smoother operation is held and to ensure that equipment are back in inventory in good state of repair.
- Provide technical support to guests in banquets and all other areas including technical equipment when appropriate.
- Monitor and maintain adequate supplies of peripherals (cables, connectors, spares etc.).
- Ensure that the Kempinski Code of practice is upheld at all times and possesses a thorough knowledge of all standard operating procedures.
- Assist in the purchase of all AV equipment
- Maintain the AV control room(s) and to maintain the inventory of AV equipment in the hotel.
- Maintain current and up to date specifications of AV equipment with the Coordination of the IT Manager.
- Perform routine inspection of all maintenance operational areas and report any equipment malfunction to the IT Manager.
- Monitor the implementation of all energy conservation procedures and report any irregularities and non-compliance to the IT Manager.
- Manages and maintains Database Management Systems
- Ensure database integrity and security is maintained, data storage, archiving, backup and recovery procedures are functioning correctly
- Prepare crystal reports
- Solve technical and operational challenges in the scope of IT reported by users.
- To support computers in hardware and software malfunction in coordination with all the departments.
- To manage and prioritize any IT problems, impacting either revenue and/or the guest for quick resolution and pro-actively seek for preventative maintenance.
- Maintain complete record of the systems related inventory.
- Coordinate the timely repair of the faulty computer systems and equipment.
- Establish and maintain procedures of the backup and restoration of all data and programs in the system.
- Coordinate the data and emergency procedures in the event of system failure.
- Enforce security procedures for the timely revision of user access rights and passwords for all applications and network system.
- Keep all systems and software up to the current release.
- Advise hotel management on the existing and future systems being developed/implemented.
- Coordinate the investigations and timely of software faults reports or enhancement requests and maintain proper logs.
- Set up and maintain the office automation systems in the hotel.
- Support Systems, local area network, and wide system office.
- Handle all administrative in the information system office.
- Assist the users on the use of the information systems in the hotel.
- Prepare and maintain documentation n all hotel software applications.
- Maintain and inventory listing of all computer hardware in the hotel.
Desired Skills & Qualifications:
- Degree/ Diploma in IT from a recognized learning institution
- No work experience is required
- Less than one year since completion (2021/2022)
- Kenyan Citizen
- Completed coursework (If even if not graduated)
- Ability to work and communicate in a multinational environment
- Excellent grooming skills and must be well versed in professional and personal etiquette
- Good Communication skills
- Out going with a positive learning attitude.
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Main Responsibilities:
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
- Ensure that mechanical technicians adhere to set working hours.
- Submit FF&E requirement to the Plant room/supervisor/Assistant /Chief Engineer.
- Ensure that quality workmanship is observed.
- Ensure quick and permanent solutions are implemented to avert re-occurrences.
- Perform periodic preventive maintenance for machines and equipment.
- Ensure close and hands on supervision of mechanical technicians.
- Plan and schedule maintenance of equipment without interfering with the normal operations and depending on the urgency.
- Perform daily check for Laundry and Kitchen Equipment.
- Ensure that the preventive maintenance is done as scheduled.
- Advise storekeeper on what items are required in the store.
- Ensure that quality are items delivered.
- Ensure minimal wastage of materials.
- Have a working knowledge of Department Brand Standards to ensure compliance.
- Have working Knowledge of HVAC/Electrical and MEP Installations
- Ensure HACCP and COSHH policies are strictly adhered to.
- Ensure all equipment and machines are working and in good condition
- Ensure periodic testing and service of equipment is done.
- Take a daily record of all the electrical meters reading and submit to plant room technician for preparation of daily utility report
- Ensure all hazardous installations/ equipment are isolated, warning signs indicating e.g. Out of order, Do not operate are in place.
- Comply with all Kempinski International company policies.
- Comply with all systems and procedures as laid down by Chief Engineer.
- Replace all the burnt-out bulbs within the premises
- Inspect all public areas for any electric faults against the checklists
- Cary out minor electrical installation within the building
- Service and repair of electrical equipment
- Facilitate guest rooms and property maintenance
- Perform the right treatment of boilers and swimming pool water and keep a record of the water condition in the two systems.
- Monitor the effects of servicing and maintenance of plant equipment’s
- Receive fuel (AGO & LPG) and keep records of the same.
- Prepare Daily Utility consumption report.
- Ensure that there are no fuels, gas, and water, steam leaks in plant room the premises.
- Ensure proper chemical treatment of boiler make-up water and keep record of water condition in the system.
Desired Skills & Qualifications:
- Degree/ Diploma in an engineering course from a recognized learning institution
- No work experience is required
- Less than one year since completion (2021/2022)
- Kenyan Citizen
- Completed coursework (If even if not graduated)
- Ability to work and communicate in a multinational environment
- Excellent grooming skills and must be well versed in professional and personal etiquette
- Good Communication skills
- Out going with a positive learning attitude.
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Main Responsibilities
Under the supervision of the Departmental Trainer and Training Manager, The trainee shall learn how to:
- Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski Experience Assessment( KEA) standards.
- Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
- Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
- Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
- Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
- Possess a working knowledge of the room reservation procedures.
- Maintain the neatness of his/her working area.
Desired Skills & Qualifications:
- Degree/ Diploma in Front Office Operations from a recognized learning institution
- No work experience is required
- Less than one year since completion (2021/2022)
- Kenyan Citizen
- Completed coursework (Even if not graduated)
- Ability to work and communicate in a multinational environment
- Excellent grooming skills and must be well versed in professional and personal etiquette
- Good Communication skills
- Out going with a positive learning attitude.
go to method of application »
Key Responsibilities:
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
- Acknowledge employment requests
- Handle correspondence requests in a timely and professional manner and interviews are set up on behalf of management.
- Ensure that corporate and local policies & procedures are communicated and implemented.
- Ensure CVs are distributed to Heads of Department through Kempinki Employee Evolution Platform (KEEP) and followed-up on.
- Ensure every applicant receives a final response to their employment request.
- Ensure all vacancies are posted on Kempinski Job Website Kempinki Employee Evolution Platform (KEEP).
- Ensure the hotel page of the recruitment web-site is up-to-date and well maintained.
- Ensure all new joiners are personally welcomed and necessary paperwork completed in an organized and efficient manner.
- Ensure new joiner starting dates are communicated and coordinated with the respective HODs and the Training department.
- Drive strong colleague engagement through employee communication and creative activities and events and ensure proactive follow up on engagement survey results and ongoing feedback, handle staff grievance issues proactively.
- Ensure an efficient and compliant HR administration according to Kempinski standards and local requirements, including supervision of internal payroll services.
- Ensure compliance with local labour and immigration law.
- Ensure every employee has a complete employee file.
- Ensure employee and payroll data is maintained in systems.
- Prepare and deliver training programmes.
- Follow-up on management training activities and departmental training.
- Track overall training and training results.
- Prepare and update training tools.
- Coordinate external training.
- Market training activities in-house.
- Prepare training needs analysis.
- Research and design new training programmes.
Desired Skills & Qualifications:
- Degree/ Diploma in HR from a recognized learning institution
- No work experience is required
- Less than one year since completion (2021/2022)
- Kenyan Citizen
- Completed coursework (If even if not graduated)
- Ability to work and communicate in a multinational environment
- Excellent grooming skills and must be well versed in professional and personal etiquette
- Good Communication skills
- Out going with a positive learning attitude.
go to method of application »
Key Responsibilities:
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn how to:
- Maintain comprehensive product knowledge including ingredients, equipment, suppliers, markets, and current trends.
- Make recommendations for appropriate adjustments to kitchen operations accordingly.
- Maintain a hygienic kitchen and personal hygiene and ensure company’s standards are maintained.
- Prepare, cook and serve food according to the restaurant’s menu.
- Prepare in advance food, beverage, material and equipment needed for the service.
- Provide direction to the Kitchen helpers, including Commis, Cooks, Kitchen Attendants and Stewards.
- Clean and re-set their working area.
- Ensure awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
- Adhere to occupational, health and safety legislation, policies and procedures.
- Adhere to property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
- Assemble and prepare ingredients for menu items.
- Assist with checking, receiving and storing of goods.
- Maintain storage areas.
- Monitor all kitchen costs and take corrective action, when necessary to reduce expenses.
- Inspect daily, all fresh food received to ensure a high quality is maintained.
- Inspect all food stores and refrigerated areas and suggest, where necessary, to correct storage methods to comply with Health & Safety regulations, to avoid spoilage and ensure regular turnover of food items and give completed check lists to the Executive Chef.
- Ensuring the quality and standards at the outlet meet the expectations of the customer
- Constantly maintain a high standard of food preparations, controlling cost and wastage, reduce any loss and breakage of operating equipment by enforcing preventive Policies and Procedures.
- Develop and create standard recipe cards with pictorials according to the Executive Chef’s policy.
- Establish and maintain professional and effective communication within the whole Food & Beverage Department.
Desired Skills & Qualifications:
- Degree/ Diploma in Culinary from a recognized learning institution
- No work experience is required
- Less than one year since completion (2021/2022)
- Kenyan Citizen
- Completed coursework (If even if not graduated)
- Ability to work and communicate in a multinational environment
- Excellent grooming skills and must be well versed in professional and personal etiquette
- Good Communication skills
- Out going with a positive learning attitude.
go to method of application »
Key Responsibilities:
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
- Create the hotel media and marketing plan.
- Implement media and marketing plan and coordinate with agencies.
- Determine overall marketing campaign ROI. Monitor and review the response rates in order to improve and take corrective measures (where applicable).
- Plan, coordinate and implement direct marketing, both on- and offline.
- Maintain guest database for mailings.
- Liaise with F&B department to promote F&B outlets.
- Create, coordinate and maintain give-aways and collateral.
- Ensure picture storage and distribution systems are maintained (Picture Park & VFMLeonardo).
- Provide content and images for websites according to Corporate Identity.
- Ensure content and photography of 3rd party websites is maintained.
- Ensure compliance with Corporate Identity guidelines.
- Act as brand custodian for hotel and Kempinski brand.
- Ensure all creatives are reviewed and approved by Corporate Marketing in a timely manner before advertising agency or printer proceeds.
- Attend to and deliver all requirements of Corporate Marketing within the given deadlines.
- Coordinate between hotel and Corporate Marketing and agencies whenever necessary.
- Maintain updates of Corporate Marketing guidelines and inform colleagues.
- Communicate and coordinate with internal departments, especially sales, Public Relations and web as well as creative agencies and suppliers.
- Bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.
- Pro-actively promote Rooms, Food and Beverage including Banquet/Conferences, or any other current or forthcoming activities which lead to potential sources of business.
- Conduct competition checks, benchmarking and follow up on market trends on a regular basis.
- Keep up to date with Marketing trends and tools to enhance the continual learning process and make recommendations to the Director of Sales & Marketing.
- Follow the sales and marketing results and propose corrective actions if needed.
- Take part in sales and marketing training programmes.
- Keep up to date with the latest developments in the hotel including all activities, promotions, rates of the hotel.
Desired Skills & Qualifications:
- Degree/ Diploma in Marketing from a recognized learning institution
- No work experience is required
- Less than one year since completion (2021/2022)
- Kenyan Citizen
- Completed coursework (If even if not graduated)
- Ability to work and communicate in a multinational environment
- Excellent grooming skills and must be well versed in professional and personal etiquette
- Good Communication skills
- Out going with a positive learning attitude
go to method of application »
Key Responsibilities:
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
- Ensure clients receive treatments according to the spa`s standard operating procedures and policies.
- Perform spa treatments to a high standard.
- Maintain hygiene and cleanliness of treatment rooms.
- Manage levels of professional stock and supplies.
- Refer and abide by the spas standard operational procedures, policies and form manuals
- Conduct treatments according to Kempinski the spa menu, standards and outlined protocols
- Have knowledge of the process, benefit and outcome of all practiced techniques and treatments
- Have good working knowledge in related treatment products and the ability to be flexible in the same with regards to guests requests
- Be confident working with and fully understanding the health assessment, able to work with discretion to ensure that any necessary precautions are takenConfirm the scheduled treatment with the guest before starting the treatment
- Ensure all treatment and preparation areas are set up to standard and any discrepancies have been resolved immediately
- Ensure treatment room should is in order before welcoming any guest, or handing over to your colleague
- Ensure products must are in place and refilled as per standard and act on any discrepancies
- Serve post treatment drinks, having the knowledge of the properties of the refreshment
- Make product recommendations.
- Deliver personalized, individual service to all guests in the Spa and Fitness area.
- Provide instructions and classes for a safe and inspiring fitness practice.
- Conducting cardio test, health / fitness assessments, and flexibility tests with assigned clients.
- Creating a workout plan/program with assigned client.
Desired Skills & Qualifications:
- Degree/ Diploma in Massage therapy /Gym operations from a recognized learning institution
- No work experience is required
- Less than one year since completion (2021/2022)
- Kenyan Citizen
- Completed coursework (If even if not graduated)
- Ability to work and communicate in a multinational environment
- Excellent grooming skills and must be well versed in professional and personal etiquette
- Good Communication skills
- Out going with a positive learning attitude
go to method of application »
Key Responsibilities:ho
Under the supervision of the Departmental Trainer and Training Manager, the trainee shall learn to:
- Clean corridors and floor public areas around guest rooms assigned. Also maintain cleanliness of equipment and pantries.
- Keep informed of hotel product and service knowledge in order to answer guest questions.
- Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
- Write down on their assignment sheets relevant information for record purposes and possible future inquiries. At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
- Verify the physical status of room and updates Order Taker of any discrepancies found.
- Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.
- Provide the turn down service to assigned guest rooms according to standards established by the hotel. It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary. Help control guest and cleaning supplies to save costs.
- Clean assigned guest rooms, the late check out and late service required by guests, according to standards established by the hotel. It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
- Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to Supervisor any items that need repair.
- Inspect Floors / Public Areas to ensure that facilities, equipments and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract; and take corrective measures in order to meet Kempinski standards.
- Identify the department training needs, develop the training plan and get the approval of Executive Housekeeper before the implementation of training.
- Anticipate and maintain all equipments and supplies and assure their availability. Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipments and tools.
- Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.
- Participate in various housekeeping projects such as general cleaning, which involve scheduling, inspections, records keeping, follow-up, and communication with other related departments.
- Accomplish several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc.
Desired Skills & Qualifications:
- Degree/ Diploma in Housekeeping operations from a recognized learning institution
- No work experience is required
- Less than one year since completion (2021/2022)
- Kenyan Citizen
- Completed coursework (If even if not graduated)
- Ability to work and communicate in a multinational environment
- Excellent grooming skills and must be well versed in professional and personal etiquette
- Good Communication skills
- Out going with a positive learning attitude
go to method of application »
Main Responsibilities:
Under the supervision of the Departmental Trainer and Training Manager, the intern shall learn to:
- Be knowledgeable of all services and products offered by the hotel.
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
- Ensure that the place of work and surrounding area is kept clean and always organized.
- Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
- Successfully perform opening and closing procedures established for the assigned outlet.
- Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
- Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
- Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
- Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
- Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
- Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings scheduled.
- Carry out scheduled inventories of products and operating equipment.
- Adhere to hotel’s policy on fire and safety as well as hygiene regulations including HACCP in addition to other policies and procedures.
- Ensure a flawless service to the highest standards and as required by the department and the hotel.
- Have a complete understanding of the monthly profit and loss statement of the department.
Qualifications:
- Degree/ Diploma in Food and Beverage service from a recognized learning institution
- No work experience is required
- Less than one year since completion (2021/2022)
- Kenyan Citizen
- Completed coursework (Even if not graduated)
- Ability to work and communicate in a multinational environment
- Excellent grooming skills and must be well versed in professional and personal etiquette
- Good Communication skills
- Out going with a positive learning attitude.
Method of Application
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