Vacancies at KCB Bank Kenya

KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10

• Cybersecurity Strategy: Maintain, coordinate, and measure the overall group Cyber Security strategy, the budgeting cycle, and the selection of security technology within the remit of the cybersecurity department.
• Cybersecurity Maturity: Oversee the yearly cybersecurity maturity assessment process across the group, track strategic and tactical initiatives that will achieve the target maturity of the KCB cybersecurity practice.
• Cybersecurity Investments Portfolio Management: oversee the management of cybersecurity investments across the group working closely with all senior managers in group cybersecurity and subsidiary leads through the life cycle of products i.e., acquisition to decommissioning of security technologies.
• Cybersecurity Governance and Reporting: prepare reports, presentations, and visualizations to communicate cybersecurity program status and posture to various stakeholders, including senior management on a weekly, monthly, quarterly, and yearly basis. 
• Cybersecurity Data Analytics: Maintain an effective centralized datastore for all key cybersecurity data and metrics, leveraging data analytics to capture insights and intelligence to drive and report on cybersecurity maturity. 
• Define, create, deliver, and maintain compliance reports and relevant cybersecurity metrics (key performance indicators) across all the various security domains in verticals – technical security, enterprise security architecture, cyber intelligence and security operations centre, cybersecurity assurance and cybersecurity program management - to senior management.
• Third party cybersecurity governance: identify and manage the potential cybersecurity risk from third parties by setting up a practice to understand, evaluate, report on and minimize the cybersecurity risks third parties could bring.
• Cyber Culture and stakeholder management: manage cybersecurity’s engagements and relationships with the various stakeholders within the organization, in a bid to build a cyber risk aware culture working closely with the security awareness unit. 
• Lead the team in delivery of cybersecurity projects from inception through to successful implementation in a bid to ensure that the solution is delivered as per defined requirements.
• Cybersecurity Risk Self-Assessment: Participate in the identification and reporting of information security risks, as well as non-conformance to the Bank’s Information Security policies and standards.

ACADEMIC AND PROFESSIONAL QUALIFICATIONS

• Bachelor’s Degree    BSc. Information Technology / Computer Science / Telecommunications / Engineering (Electrical, Electronic)    Required

Professional Qualifications    

• Information Security certification  such as CISA / CISM/ CISSP/ Security+/, GSE/ GSEC/ CRISC/ SSCP

At least one required
Professional Qualifications 

• Certification in any of the key technology domains; network, databases, operating systems, system administration, security administration, cloud, servers, containerised platforms, virtualization platforms, Incident management and Response.

At least one required

Professional Qualifications    

• Certification in data analytics  Added Advantage
• Master’s Degree MBA/MSc Added Advantage
   

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Main Duties & Responsibilities

Strategy implementation

• Implement sector strategy in line with the overall Sector Strategy.
• Deliver on Annual Business Growth Targets: Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers.
• Drive sustainable growth through understanding Faith Based Organizations needs and delivering innovative and customized financial solutions to meet identified customer needs. 
• Develop in-depth knowledge of the client’s strategy, business, financial performance, industry outlook/trends, specific sector knowledge and general macroeconomic issues and trends in the country and other relevant geographies and ensure that this is transferred to the relevant internal stakeholders 

Sales and business growth 

• Execute client deals in line with developed strategic client plans. 
• Executes sales growth tactics and targets in collaboration with business partners (e.g. Sectors, Product Management teams, Bancassurance, Capital and any other business partners). 
• Ensure strong cross- selling of existing and new products to existing and new clients.
• Responsible for maintaining a healthy link between the Balance Sheet and Income Statement through managing the margins at which facilities are made available to clients in the portfolio. 
• Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets. 
• Drives the growth of non-financial performance such as new customer acquisition, Net Promoter Score, updated customer information, accurate segmentation of customers in the portfolio. 

Relationship Management

• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty. 
• Maintain and deepen client relationships at the appropriate level and foster long-term client interest. 
• Relationship Management of Key Sector Customers and Stakeholders. 
• Develop critical relationships with client decision makers and regularly define and communicate commercial opportunities for new and existing clients of KCB Group.

Account monitoring

• Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank
• Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities
• Risk Management
• Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
• Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
• Manage and maintain robust monitoring, controls, business continuity, governance and risk management environment
• Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates, are within the approved limits, and taking remedial actions in line with policy.
• Ensure compliance to the Bank’s policies, procedures and regulatory requirements.

The Candidate

For the above role the candidate should meet the qualifications below.

• University Degree in Business Administration, Economics, Finance, Banking or its equivalent from a recognized institution
• Five (5) years’ experience in Relationship Management with specific expertise in Non- Governmental Organizations and Diplomatic & Foreign Missions.
• Knowledge of Trade and Transaction Banking products 
• Digital Savvy and Computer literacy 
• Entrepreneurial and Commercial thinking 
• Excellent research, analytical, and problem-solving skills. 
• Integrity & courage to challenge actions within various business units and the status quo. 
• Strong persuasion, management and communication skills
• Strong organizational skills 
• Excellent stakeholder management skill

go to method of application »

Main Duties & Responsibilities

Strategy implementation

• Implement sector strategy in line with the overall Sector Strategy.
• Deliver on Annual Business Growth Targets: Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers.
• Drive sustainable growth through understanding Faith Based Organizations needs and delivering innovative and customized financial solutions to meet identified customer needs. 
• Develop in-depth knowledge of the client’s strategy, business, financial performance, industry outlook/trends, specific sector knowledge and general macroeconomic issues and trends in the country and other relevant geographies and ensure that this is transferred to the relevant internal stakeholders 

Sales and business growth 

• Execute client deals in line with developed strategic client plans. 
• Executes sales growth tactics and targets in collaboration with business partners (e.g. Sectors, Product Management teams, Bancassurance, Capital and any other business partners). 
• Ensure strong cross- selling of existing and new products to existing and new clients.
• Responsible for maintaining a healthy link between the Balance Sheet and Income Statement through managing the margins at which facilities are made available to clients in the portfolio. 
• Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets. 
• Drives the growth of non-financial performance such as new customer acquisition, Net Promoter Score, updated customer information, accurate segmentation of customers in the portfolio. 

Relationship Management

• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty. 
• Personally maintain and deepen client relationships at the appropriate level and foster long-term client interest. 
• Relationship Management of Key Sector Customers and Stakeholders. 
• Develop critical relationships with client decision makers and regularly define and communicate commercial opportunities for new and existing clients of KCB Group.

Account monitoring

• Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank
• Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities
• Risk Management
• Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
• Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
• Manage and maintain robust monitoring, controls, business continuity, governance and risk management environment
• Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates, are within the approved limits, and taking remedial actions in line with policy.
• Ensure compliance to the Bank’s policies, procedures and regulatory requirements.

The Candidate

For the above role the candidate should meet the qualifications below.

• University Degree from a recognized Institution
• Five (5) years’ experience in Relationship Management of Faith Based Organizations or Five (5) Years’ experience holding a senior position in a Faith Based Organization
• Five (5) Years’ experience in a leadership position  
• Digital Savvy and Computer literacy 
• Entrepreneurial and Commercial thinking 
• Integrity & courage to challenge actions within various business units and the status quo. 
• Strong persuasion, management and communication skills Strong organizational skills 
• Excellent stakeholder management skills
• Certification in Theology, pastoral studies or equivalent will be an added advantage 

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Main Duties & Responsibilities: -

• Implement the Corporate customer, Journey.
• Provide quality and excellent corporate customer service within set TAT and in line with the set SLA an ensure 100% due diligence to mitigate frauds, forgeries, and operational losses.
• Identify and develop customer service strategic opportunities for corporate business.
• Closely monitor any service lapses/ disruptions and promptly engage the relevant support unit, customers, or CRM to fast track and to ensure resolution within TAT.
• Liaise and work closely with Relationship managers and Business Heads on customer service improvement efforts.
• Champion delivery of consistent, seamless, and trusted customer experience within corporate to ensure customer retention and loyalty.
• Ensure compliance to the Bank’s policies, procedures as per the SOPOs and regulatory requirements.
• Continuously monitor and suggest improvements on existing SLA’s and suggest remedial actions on lapses, ensure response to customer complaints is within agreed TAT.
• Fastrack and ensure closure of customer service gaps identified in Audit reports.
• Market for new business lines & / or increase wallet share and refer the same to CRM for relationship management, Cross selling of corporate and all bank services and products as per agreed in the annual target.
• Coordinate and implement recognition programs and service awareness campaigns / training to promote corporate service excellence in branches and within corporate business.
• Lead, Develop and Direct the Corporate Service Team to deliver the department’s financial and non-financial performance targets.
• Responsible for the recruitment, development and retention of relevant skills and resources to meet the business needs.
• Responsible for performance management of the team – Monitor and manage the performance and development of staff within Business Enablement Unit. This includes regular one-on-one feedback sessions, coaching, conducting mid-year and final performance appraisals, as well as moderation.
• Evaluate and manage direct subordinates’ performance in a fair and consistent manner to achieve high standards of competence, motivation, and service orientation.
• Create an environment in which learning, and development are valued and pursued.
• Co-create a harmonious working environment with the team to enhance staff engagement.
• Ensure that disciplinary action and grievances are addressed and aligned to the KCB Group policies and procedures.

Academic & Professional Qualification: -

Essential

• Bachelor’s Degree – Business related or any other field.

Desirable

• Master’s degree in a relevant field from a recognized institution is an added advantage.
• Postgraduate and or Banking qualifications will be an added advantage.
• Professional qualifications in Banking Operations will be an added advantage.

Work Experience & Skills: -

Essential

• Minimum six (6) years’ Banking experience in the Financial / Banking sector, three (3) of which should be in Customer Service or Operations
• Attention to detail and excellent research, analytical, and problem-solving skills.
• Integrity & courage to challenge actions within various business units and status quo.
• Strong Leadership Skills.
• Strong persuasion, management, and communication skills.
• Strong Organizational Skills.
• Excellent stakeholder management Skills
• Create approach, with the ability to anticipate challenges and develop innovative solutions.

Desirable

• Prior experience of dealing with customers.
• High degree of interpersonal skills when dealing with a range of people and situations.
• Excellent in Microsoft Excel Skills.
• Negotiation and Influencing skills.
• Planning and personal organizational skills.
• Emotional Intelligence Skills.