Vacancies at NCBA Group

Job Purpose Statement

The Human Resources Business Partner – Outsourced Workforce& partner management will provide both strategic and hands-on HR leadership for LOOP’s outsourced workforce, with a particular focus on the B2C field acquisition channel and all external partner engagements—including field promoters, Area Sales Managers (ASMs), and technical vendors.

This role will be responsible for managing the full spectrum of people-related practices across our third-party engagements. This includes oversight of talent practices for field teams, negotiation and clarification of partnership expectations, definition and monitoring of service-level agreements (SLAs), and ensuring full compliance with local labour laws, LOOP’s internal standards, and NCBA’s governance framework.

As a key enabler of LOOP’s growth strategy, the HRBP will play a central role in ensuring that all outsourced teams are well-supported, performance-driven, and fully aligned with our brand values. By building strong, compliant partnerships and delivering a seamless experience across field and technical operations, this role will directly impact merchant onboarding quality, field productivity, and LOOP’s reputation in the market.

Key Accountabilities (Duties and Responsibilities)

Strategic HR Partnership (30%)

• Serve as the primary HR contact for all outsourced staff, ensuring alignment with company values and operational standards.
• Collaborate with commercial leadership to address field team challenges and foster a high-performance culture.

Onboarding & Induction (20%)

• Design and implement robust onboarding for new promoters and ASMs, focusing on role clarity, customer experience, and product knowledge.
• Facilitate regular refresher training and certification programs to maintain brand standards and ensure compliance.
• Ensure timely and quality delivery of shared HR services to contribute to a positive employee experience.

Reward, Recognition & Commission Oversight (10%)

• Work with partners and finance to ensure accurate and timely commission payments for promoters.
• Evaluate and recommend enhancements to incentive structures to boost retention and motivation.

Employee Relations & Welfare (10%)

• Act as the main escalation point for HR concerns involving outsourced staff.
• Ensure fair and timely resolution of grievances and misconduct cases in collaboration with vendors and in line with company policies.

Performance Management & Productivity Support (10%)

• Develop performance frameworks and SLAs with the commercial team.
• Monitor promoter productivity and work with outsourced partners to provide timely feedback, recognition, and interventions for underperformance.

Offboarding & Exit Management (10%)

• Establish a consistent and compliant offboarding process for all outsourced roles.
• Monitor and analyze exit trends to inform retention and workforce planning strategies.

Compliance & Risk Management (10%)

• Conduct regular HR audits on outsourced partner processes (labor laws, health & safety, code of conduct).
• Recommend corrective actions to mitigate reputational and legal risks.

Training & Capability Building (10%)

• Assess and coordinate training for field teams in areas like sales, product knowledge, customer service, and regulatory compliance.

Support the development of Area Sales Managers to enhance their leadership, coaching, and team management skills.

Job Specifications

Academic:

• Bachelor’s degree in Human Resource Management, Business, or related field.

Professional:

• Completed or ongoing CHRP Certification is an added advantage.
• Member, IHRM

Desired work experience:

• Minimum 5 years’ experience in an HR Generalist/HRBP role, preferably in FMCG, Telecoms, Fintech, or Retail with field-based operations.
• Proven experience supporting outsourced or distributed workforces.
• Strong knowledge of Kenyan labour laws and third-party vendor management.

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Job Purpose Statement

The role holder will be responsible for driving profitable growth, expanding market share, and leading a high-performing sales team across multiple distribution channels. The ideal candidate will bring deep expertise in general insurance, and a strong track record of sales leadership and channel development

Ideal Job Specifications
Academic:

• Bachelor’s degree in Business, Marketing, Insurance, or a related field
• Relevant professional qualification in insurance would be an advantage.
• Insurance Technical Qualifications CII/ACII or AIIK
• Marketing professional qualifications – desired
• Insurance Industry knowledge including underwriting concepts, local practices and processing essentials.
• Proficient in IT applications widely used for business
• Proficiency in use of MS Office – PowerPoint, Excel, Word, etc.

Desired Work Experience:

• Minimum of 10 years of experience in insurance sales, with at least 5 years in a senior leadership role.
• Proven experience in general insurance sales as well as meeting sales targets.
• Strong understanding of insurance distribution models and regulatory environment.
• Demonstrated ability to lead large teams and deliver consistent revenue growth.

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Job Purpose Statement

Reporting directly to the Group Director, HR & Culture, the role acts as a Chief of Staff and trusted thought partner. The role is responsible for driving the execution of key HR strategic priorities, ensuring effective coordination across the HR Senior Leadership Team (HR SLT), and leading high-visibility, cross-functional projects. The role manages the HR strategic calendar, monthly and quarterly business reviews, preparation of executive-level presentations (including board packs), and ensures timely and outcome-focused delivery of people-related transformation initiatives. The role is also accountable for creating momentum, alignment, and performance across HR’s enterprisewide agenda while fostering a high-performance, agile, and collaborative culture.

Ideal Job Specifications
Academic:

• Bachelor’s degree from a recognized accredited university.
• Masters degree will be an added advantage.

Professional:

• At least 10 years’ experience in HR/Business related area, 3 of which should have been in a management capacity in a similar sized organisation.
• Completed or ongoing CHRP certification is an added advantage
• Project management certification (e.g. PMP, PRINCE2).

Desired work experience:

• Proven track record in building and implementing initiatives from the ground up.
• Demonstrated success managing multiple high-stakes projects, ideally in a matrixed or fastpaced environment.
• Good understanding of financial management.
• Sound working knowledge and understanding of all labour regulations and practices.

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Job Purpose Statement

The User Access Management Officer is responsible for overseeing and managing user access across all systems within the NCBA Bank Group. This role ensures that access rights are granted appropriately, maintained accurately, and revoked promptly when necessary. The officer supports daily user needs, including profile maintenance, troubleshooting, training, and access recertification, all while aligning with the bank’s risk management and compliance objectives.

Key Accountabilities (Duties and Responsibilities)

Operational Management – 70%

This is the core function of the role, focusing on the secure and efficient management of user access across the Group’s systems.

User Lifecycle Management

• New User Creation: Onboard new staff by creating user accounts after verifying employment details with HR.
• User Profile Updates: Modify user access when staff change departments, roles, or responsibilities. This includes:
  • Updating department codes
  • Changing user menus and roles
• Disabling and Deleting Accounts: Disable accounts for staff on leave or inactive, and delete accounts for those exiting the Group.

Access Control and Recertification

• Conduct regular user access reviews to ensure:
  • No excessive privileges are granted
  • Access aligns with current roles and departments
  • Dormant accounts are deactivated
  • Exited staff have no system access

System Support and Troubleshooting

• Resolve issues related to login failures, password resets, and access errors.
• Extend login hours for users working outside standard system hours to support business continuity.

Compliance and Audit Readiness

• Ensure all access changes are documented and approved.
• Maintain an audit-ready environment by adhering to internal policies and data protection regulations.
• Provide documentation and close gaps identified during internal and external audits.

Collaboration and Projects

• Work with IT, vendors, and internal teams during system acquisitions, integrations, and upgrades.
• Participate in testing and deployment of new systems, ensuring embedded controls are functional.
• Develop user manuals and training materials for systems under profile management.

Risk Management

• Identify and report risks related to user access.
• Participate in departmental and bank-wide projects related to access management.

Communication

• Respond to all departmental emails and user queries in a timely and professional manner.

Customer Service – 30%

This function ensures a high level of user satisfaction and support.

Service Delivery

• Meet all Service Level Agreements (SLAs) for access requests and issue resolution.
• Provide timely updates and resolutions to user tickets and inquiries.

User Support and Training

• Train and guide users on system access and troubleshooting.
• Offer proactive support to enhance user experience and system efficiency.

Stakeholder Engagement

• Maintain strong working relationships with internal departments and external vendors.
• Participate in customer experience (CX) initiatives, surveys, and meetings.

Job Specifications

Academic Qualifications

• Bachelor’s degree in ICT, Audit & Compliance, or a related field.
• Advanced computer literacy.

Professional Qualifications

• Strong understanding of banking operations and regulatory requirements.
• Professional banking certifications are an added advantage.

Experience

• Minimum 5 years in banking, with experience in:
  • System operations
  • Service environments
  • Regulatory compliance

Technical Competencies

• System Proficiency: Advanced skills in system access management and reporting.
• Process Improvement: Ability to automate, reduce turnaround time, and enhance user experience.
• Quality Focus: High standards in documentation and exception handling.
• Attention to Detail: Precision in managing access rights and system configurations.

Behavioural Competencies

• Leadership: Works independently with initiative and foresight.
• Decision-Making: Makes informed, timely decisions with minimal supervision.
• Proactivity: Anticipates issues and proposes solutions.
• Communication: Excellent verbal and written communication skills.
• Planning & Organization: Prioritizes tasks and manages time effectively.
• Execution: Delivers under pressure, meets deadlines, and maintains accuracy.
• Results-Oriented: Goal-driven with a focus on outcomes.
• Ethics: Demonstrates integrity and professionalism.
• Interpersonal Skills: Builds strong relationships with stakeholders.
• Teamwork: Collaborates effectively to achieve shared goals.

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Job Purpose Statement

• The API Support Analyst plays a critical role in driving innovation and ensuring the seamless integration of advanced technologies within the financial services sector. This role is responsible for managing the performance, availability, and compliance of electronic channel systems, including infrastructure, third-party integrations, and channel applications. The analyst will also provide leadership in service management, application security, business continuity, and people management, contributing to the bank’s strategic goals and operational excellence.

Job Specifications

• Bachelor's degree in Computer Science, Information Technology, Business, or related field.
• 3-4 years of hands-on experience in system integrations using modern technologies.
• 3 years in integrations and open APIs.
• 3 years in developing fintech products and services using open API architecture.
• ITIL Foundation and relevant ICT certifications.
• Project/Product Management Certification (PMI or Prince2).
• Strong knowledge of banking operations and business impact analysis.
• Experience managing third-party support providers.

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Job Purpose Statement

We are seeking a skilled Test Analyst to own the quality and testing strategy for our software. In this role, you will develop and execute both automated and exploratory tests, working within an agile team to infuse quality into every stage of the development lifecycle.

The ideal candidate has proven experience in test development, a deep understanding of the SDLC/STLC, and excellent interpersonal skills. If you thrive on collaboration, managing priorities, and ensuring only the best products reach users, apply today.

Job Specifications

• Bachelor’s degree in Computer Science, IT, or related field; Master’s in Technology or Business is an added advantage.
• Minimum 3 years’ experience in IT systems development in a highly digitized organization, with 2 years in software testing.
• Experience with automated test suites: Cucumber, Concordion, Selenium, Appium, Robotium, SoapUI, Jmeter.
• Certification and experience with frameworks like ITIL, PRINCE2.
• Hands-on software development with Java, Kotlin, C++, C#, and RDBMS (Oracle, MS SQL).
• Strong understanding of SOA life cycle, Integration patterns, and best practices.
• Knowledge of Linux/Unix commands and SQL.
• Deep understanding of industry standard formats/protocols: JMS, SOAP, XML/XPath/XQuery, REST, JSON.
• Excellent analytical and problem-solving skills.
• Good knowledge of systems/processes in Financial Services industry.
• Experience with issue/bug tracking tools (e.g. JIRA) and CI tools (e.g. Gitlab CI, Jenkins).
• Testing Automation.

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Job Purpose Statement

Responsible for designing and managing digital-first, data-driven financial risk onboarding and underwriting processes across the Digital Business. Leads the integration of embedded risk assessments and model validation frameworks to ensure agile, proactive risk management. Supports evaluation and reporting of financial risk models including credit, investment, market, and liquidity while driving data exploration to optimize portfolio performance within defined risk appetites. Serves as a subject matter expert in credit risk, supporting capability development across teams and subsidiaries. 

Academic Qualifications

• Bachelor’s degree in Actuarial Science, Statistics, Economics, Finance, or Business Administration.
• Proficiency in data analytics and statistical programming languages (e.g., SQL, R, Python).
• Strong IT and office automation skills (e.g., MS Office, MIS, BI tools).

Professional Experience

• Minimum 6 years of banking experience, with at least 3 years in financial/credit management or portfolio analysis.
• Experience in portfolio management and reporting within automated environments.
• Exposure to project management and team supervision.
• Proven ability to work across teams and manage stakeholder expectations.

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Job Purpose Statement

LOOP is the flagship product that anchors the LOOP DFS strategy. LOOP is anchored on platform strategy that could scale throughout Africa and be a mobile-based payment and financial services platform connecting consumers and merchants. The platform offers a variety of services, such as mobile money transfers, bill payments, P2P lending, and digital wallets for merchants to receive payments.

The platform leverages the growing use of mobile phones and the increasing demand for financial services in Africa to attract and retain customers. To further scale the platform, LOOP DFS will partner with established financial institutions, mobile network operators, and other relevant companies to offer a comprehensive suite of financial services.

Additionally, the platform will use data analytics to better understand customer needs and tailor its offerings to meet those needs. By building a strong network of consumers and merchants, the platform will also provide valuable insights into spending patterns and purchasing behavior, allowing merchants to make informed decisions about their businesses.

The Ecosystem Manager is responsible for the implementation of new commercial models and value propositions for the relevant Ecosystems. They will be responsible for executing partnership strategies developed by the Head of Ecosystem Development and go-to-market strategies for the ecosystem. The Ecosystem manager will perform analysis of the ecosystem using the platform canvas and unpacking business models within the ecosystem that will inform strategy development.

The role holder will be responsible for performance tracking of the ecosystem and will also pursue opportunities for further business development within the ecosystem.The role holder is responsible for revenue growth and must implement a framework for monetization and commercialization strategies towards achievement of this objective. A strong commercial acumen and the ability to use imagination and new ideas to derive solutions is key to success in this role.

Job Specifications

Academic qualifications:

• A University degree (Second Class Upper or Equivalent), in Business majoring in Management, Marketing, Economics, Statistics, Finance or Administration.

Professional training:

• A relevant professional qualification in marketing would be an advantage.
• Proficiency in the use of MS Office – PowerPoint, Excel, Word, MS Project etc.

Desired work experience: 

• Minimum 4 years of work experience in a financial services environment handling Marketing or Business Development responsibilities.

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Job Purpose Statement

• At LOOP DFS, we're not just reimagining financial services; we're reinventing how our team experiences work every day. Our ground-breaking digital finance platform empowers individuals and businesses across Africa to manage their finances effortlessly, unlocking endless possibilities. As we lead the charge in reshaping the industry, we recognize the paramount importance of a vibrant, inclusive, and fulfilling workplace culture. That's why we're on the lookout for a passionate Employee Experience Specialist to join our People and Culture Team at the Promenade office, reporting directly to our Chief People Officer.
• As an Employee Experience Specialist at LOOP DFS, you'll be the architect of a workplace where every team member feels valued, engaged, and inspired to bring their best selves to work. You'll spearhead initiatives aimed at elevating employee satisfaction, fostering a sense of belonging, and driving retention. If you're driven by the belief that a positive employee experience is the cornerstone of organizational success, we want you on our team.
• Overall, success in the role of Employee Experience Specialist at LOOP DFS is reflected in creating a workplace culture where employees feel valued, engaged, and supported, leading to improved morale, productivity, and retention.

Job Specifications

• Bachelor's degree in Human Resources, Organizational Psychology, Business Administration, or related field.
• 2+ years of experience in human resources, employee engagement, or related role.
• Exceptional communication and interpersonal skills, with the ability to connect with individuals at all levels.
• Proven track record of driving impactful initiatives and delivering measurable results.
• Creative problem solver with a passion for crafting memorable employee experiences.
• Familiarity with HRIS platforms and survey tools preferred.
• Experience in a fast-paced, startup, or fintech environment is a plus.