Vacancies at The Ritz-Carlton, Masai Mara

• As Restaurant Manager, you will be entrusted with elevating the dining journey, ensuring every experience reflects our legendary standards of refined luxury, intuitive service, and authentic connection to place.

Your Role

• Lead and oversee daily restaurant operations, ensuring seamless service delivery in line with The Ritz-Carlton brand standards and service sequence.
• Inspire, coach, and develop a high-performing service team, fostering a culture of excellence, accountability, and genuine hospitality.
• Ensure consistent quality in service presentation, guest engagement, and dining experiences across all meal periods.
• Collaborate closely with culinary, bar, and camp leadership teams to align service flow, menus, and guest expectations.
• Manage staffing schedules, training plans, and performance standards to meet operational and business needs.
• Drive revenue through thoughtful up-selling, menu storytelling, and beverage pairing recommendations.
• Monitor guest feedback, address service recovery promptly, and proactively enhance guest satisfaction.
• Uphold the highest standards of hygiene, safety, grooming, and operational compliance at all times.

What We're Looking For

• Minimum 5 years' experience in a food and beverage leadership role within a luxury hospitality environment.
• Strong leadership presence with the ability to motivate, mentor, and build cohesive teams.
• Exceptional attention to detail, service discipline, and operational awareness.
• Proven knowledge of fine dining service, POS systems, inventory, and cost control practices.
• Calm, professional, and solutions-driven approach, even during peak service periods.
• Flexibility to work shifts, weekends, and holidays as required.

The Ideal Candidate

• You are a confident, service-driven leader with a passion for creating memorable dining experiences.
• You understand that excellence is built on consistency, care, and thoughtful leadership.
• You thrive in environments where service is intentional, standards are uncompromising, and every interaction reflects elegance, respect, and genuine hospitality empowering every Lady and Gentleman to shine.

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• As a HR Coordinator, you will provide essential administrative support to the Human Resources function, helping ensure that every Lady and Gentleman experiences a well-organized, compliant, and welcoming workplace.

Your Role

• Provide day-to-day administrative support to the Human Resources department, ensuring accurate record-keeping and documentation.
• Assist with onboarding processes, including preparation of employee files, contracts, and orientation materials.
• Maintain and update employee records, attendance logs, and HR databases in a timely and confidential manner.
• Assist with training logistics, internal communications, and employee engagement initiatives.
• Ensure compliance with company policies, labour regulations, and internal procedures.
• Support HR-led initiatives that reinforce the Culture of Ladies and Gentlemen.

What We're Looking For

• Diploma or certificate in Human Resources, Business Administration, or a related field.
• 1-2 years' experience in an HR or administrative support role (hospitality exposure is an advantage).
• Strong organizational and administrative skills with high attention to detail.
• Professional communication skills and the ability to handle sensitive information with discretion.
• A positive, eager-to-learn mindset with a genuine interest in people and service culture.
• Proficiency in basic computer applications (MS Office); HR systems exposure is an added advantage.

The Ideal Candidate

• You are a confident and reliable HR professional who takes ownership of processes and thrives on coordination.
• You understand that behind every exceptional guest experience is a well-supported team, and you take pride in ensuring that every Lady and Gentleman feels informed, valued, and empowered.