• Career Opportunities at Kenya Orient Insurance Limited - 5 Positions

  • Posted on: 13 February, 2017 Deadline: 17 February, 2017
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    The company was incorporated in 1982 by the Al Fateem Group of Dubai and was later acquired by Kenyans in 1988. Kenya Orient Insurance was then formed in 2004 after a transfer of ownership from the previous proprietors to its current owners. We have since enjoyed steady growth as a company and are fast becoming a force to reckon with in the industry.

    Branch Manager


    OVERALL RESPONSIBILITY The position is in charge of branch operations and ensuring that they meet or exceed set performance targets in respect to underwritten premium, client recruitment, client retention, service quality, debt management and expense control.


        •   Promote business growth and achieve set growth targets by aggressively marketing the branch to potential customers and increasing the services provided to existing ones.          This will include monitoring market activities and identifying ways in which the company’s services can be improved and rendered more competitive

        •   Ensure that both internal and external reporting requirements are complied with fully and that reports are accurate and timely

        •   Ensure that branch operations run smoothly and profitably so that quality service is provided to customers at all times

        •   Set performance standards for the branch that are in line with the Company’s business targets and ensure that staff understand those targets and have the capacity to                  achieve them. This will include ensuring that staff are well trained in their jobs and regular monitoring of performance

        •   Promote a positive image for the company by ensuring quality service and professionally handling customer complaints.

        •   Improve business for the company by maintaining good customer relations

        •   Take charge of security matters at branch level and ensure compliance with set policies and procedures

        •   Ensure compliance on cash and carry regulation/guidelines and make sure the company credit policy is not flouted and be held accountable for the compliance of this                    guideline

        •   Prepare of monthly management report giving details of branch performance, business acquired and lost and feedback on market practices from customers for action or                improvement

       •    Visit, develop and maintain good rapport with customers and handle their queries, and reporting on any significant/persistent concerns to management

       •    Analyse documents for the different classes of insurance to determine the degree of risk considering the underwriting factors for each particular class, determine and decline          excessive risks

       •    Ensure all risk assessments and decisions are made on acceptability and costing

       •    Ensure business accepted is documented with agreed terms

       •    Direct involvement in business follow ups for existing clients and making decisions on renewal terms to apply based on past performance

       •    Maintain communication to agents, brokers, and other stakeholders to obtain further market information, quote rates, or explain the company’s underwriting policies

       •    Ensure renewal notice letters are sent to clients and following up if the renewals were received by the client

       •    Handle all human resource administrative issues of the branch staff regarding supervision and departmental requirement on staffing, appraisals, training, discipline and                absence

       •    Provide technical guidance to staff

       •    Coordinating marketing drives and marketing activities for the branch and regularly submitting the periodic reports.

       •    Participating in building and enhancing good public image through various public relations initiatives.

       •    Validating all claims and ensuring that they are promptly communicated to the Claims Department and supporting documents submitted.

       •    Leading and motivating the branch team to ensure achievement of branch objectives in alignment with company strategy


       •    A bachelor’s degree in Business Administration or equivalent

       •    ACII / AIIK Qualification

       •    6 years’ Relevant Work Experience

       •    Excellent Verbal and written communication


       •    Knowledge in Claims, Underwriting and pricing

       •    Risk perception and assessment

       •    Ability to lead and develop others

       •    Ability to build relationships, innovative, analytical thinking and customer orientation.

    go to method of application »

    Human Resource Executive


    OVERALL RESPONSIBILITY: The position is responsible for ensuring effective service delivery to all staff in support of achievement of overall company objectives. Reporting to the Senior HR Executive, the HR Executive will support efforts to attract, develop and retain a skilled and motivated staff that will drive the business to achieve its strategic objectives, while enhancing employee development through performance management and training.


         • Assist in Coordinating, monitoring and evaluating performance management and appraisal processes for all staff;

         • Ensure timely and accurate payroll administration for all staff;

         • Ensure the Timely and accurate administration of Employee Benefits (including medical, Leave, pensions, Group Life & WIBA);

         • Serve as the department’s resource driving compliance

         • Act as the department’s representative in projects & internal initiatives

         • Assist in carrying out staff audits, identifying gaps and taking necessary action to close the gaps;

         • Review departmental resource requests versus the organizations staff establishment;

         • Generation of necessary staff reports and metrics for management decision making;

         • Facilitate the implementation of staff movement relating to promotions, transfers or discharge;

         • Assist in Recruitment, On-boarding, training and other employee engagement initiatives;

         • Maintain the Filing system and up to date accurate staff data/ records;

         • Managing the HRMS System in an accurate manner and preparing weekly, monthly and annual staff analysis and ad-hoc reports

         • Maintaining HR Service related trackers to aid in the improvement of the departmental service Levels;

         • Managing the staff records and implementing the relevant actions

         • Any other duties as may be assigned from time to time.


         • University Graduate in HRM/ Business Related/Social Sciences

         • Higher Diploma in Human Resource Management

         • 3 years’ relevant work Experience

         • IHRM membership is a requirement


         • Knowledge of policies and procedures

         • Recruiting, selection and placement

         • Performance Management/Career management

         • Talent Management

         • Employee Relations 

    go to method of application »

    Internal Valuer


    OVERALL RESPONSIBILITY: This position is responsible for conducting motor vehicle valuations, preparing motor valuation reports and reviewing valuations by external valuers.


          •   Conduct motor valuations

          •   Carry out valuations for fleets and ensure completion as per SLA

          •   Prepare motor vehicle valuation reports and submit them to underwriting for action

          •   Maintain a ‘soft’ database of motor vehicle valuations for quick access to underwriting department

          •   Reviewing motor vehicle valuation reports that have been prepared by external valuers

          •   Dealing with customer complaints relating to valuations

          •   Advising underwriting department of new motor vehicle models and considerations for underwriting them

          •   Liaise with internal motor assessor and ensure release of updated list of rare models every quarter

          •   Identifying likely fraudulent motor insurance placements

          •   Ensure that all external valuers conduct themselves professionally and ethically and make recommendations where action is warranted.

          •   Engaging motor assessors whenever there disputes between the valuations and pre-accident values

          •   Advising the Underwriting Manager on any new trends in vehicle values

          •   Any other duties as may be allocated by the management.


          •   Diploma in Automotive Engineering

          •   Bachelor’s Degree in Mechanical Engineering will be an added advantage

          •   Certificate of Insurance Proficiency will be an added advantage


          •   Minimum five(5) years’ experience in a similar role two of which should have been at supervisory level

          •   Have good report writing skills

          •   Excellent communication skills

          •   Excellent interpersonal / customer handling skills

    go to method of application »

    Relationship Officer – Intermediaries Division/Dept


    OVERALL RESPONSIBILITY: The position is responsible for effectively managing key branch account (direct & indirect/intermediary accounts) as assigned. This will entail sourcing new accounts as well as growing and maintaining business relations with dormant accounts through continuous one on one interactions, ensuring upselling and cross selling KOIL products, vetting quality of business, gathering market intelligence/competitor activity and managing feedback & expectations.


        •   To give competitive quotations and ensure follow up is done to close the business.

        •   To oversee timely issuance of relevant documents to the intermediaries.

        •   To facilitate timely collections of premiums as per Company’s credit policy.

        •   To make regular visits in order to maintain relationships with the intermediaries.

        •   To offer advice on claims procedures.

        •   To solicit for business from intermediaries and maintaining a fairly balanced portfolio mix.

        •   To give support to intermediaries including carrying out risk surveys, reviewing performance and loss ratios.

        •   To ensure proper dissemination of product knowledge to the intermediaries and direct customers.

        •   To continuously gather market intelligence in order to identify specific needs of prospects and customers.

        •   To hold renewal discussions to ensure adequacy of cover and minimize lapses.

        •   To gather market intelligence in order to identify specific needs of prospects and customers.

        •   To follow up on renewal policies from assigned accounts and ensuring 100% renewal rate.

        •   To report on timely basis to the immediate supervisor on tasks, duties and responsibilities as per assigned reporting formats.


        •   Minimum – Bachelor’s Degree preferable in marketing or with basic insurance Knowledge.

        •   Candidates with Relevant Professional qualifications will have an added advantage

        •   At least 2 years working experience in sales or marketing within the insurance industry or related fields.

    go to method of application »

    Underwriting Executive


    OVERALL RESPONSIBILITY: The position is responsible for assessing risks in accordance with laid down underwriting procedures in the company and ensure effective and efficient service delivery to customers


       •   Review all applications for insurance –determine the profiles of risks presented to the branch/company for insurance and assess their acceptability or otherwise.

       •   Review all reports from various service providers relating to proposals for insurance.

       •   Review proposals for insurance and adjust benefits where necessary by reviewing previous files, worksheets, etc.

       •   Ensure all related activities to underwriting are properly coordinated and enforced

       •   Participate in sales initiatives.

       •   Ensure timely preparation and dispatch of policy documents.

       •   Review of suspense items and follow up on outstanding requirements with a view to reconciling them in record time.

       •   Timely processing of quotations and tender documents, credits and refunds.

       •   Liaising with intermediaries for business support  

       •   Any other duties assigned by management in line with task.


       •   Bachelor’s Degree from a recognized university

       •   2 years minimum work experience preferably in insurance industry

       •   Progress in ACII/AIIK preferable


       •   Knowledge in insurance products and services

       •   Basic claims knowledge

       •   Excellent analytical, communication and customer handling skill

    Method of Application

    If you are interested in the position and have the required qualifications, skills and experience, kindly complete and submit a duly filled Application Form(Click the link below) on or before Friday 17th February, 2017. Only shortlisted candidates will be contacted.

    Interested and qualified? Go to Kenya Orient Insurance Limited career website on docs.google.com to apply

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