Career Opportunities at Kenya Commercial Bank (KCB)

Reporting to the Head of Financial Institutions, the position will be responsible for the management of a designated portfolio of Financial Institutions (FI) in order to achieve revenue targets.

This position will be accountable for effectively managing and growing of the Bank’s relationship with local and or global Banks in order to ensure competitive product offerings by key industry players and maintaining quality of portfolio.

Relationship Manager Job Responsibilities

• To implement the Financial Institutions strategy in line with the overall Corporate Banking Strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management.
• Drive sustainable growth of the FI business through the delivery of innovative and customized solutions to meet the specific requirements of Financial Institutions.
• To build and maintain productive and strategic relations/partnerships with Financial Institutions/Government/Suppliers/Treasury/Sector Heads/ Branch Network/Relationship Managers/
• Stakeholders to drive the development and delivery of FI solutions and revenue growth for the portfolio.
• Ensure strong cross- selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the Bank.
• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
• Maintains a detailed and current understanding of the industry and monitor the market developments locally and globally assessing their impact on existing portfolio and overall impact on FI business and banks; to ensure that that opportunities are realized and the risks mitigated.
• Obtain adequate credit facilities and set up appropriate credit lines for local & foreign Banks on best terms from key counterparties.
• Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
• Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
• Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates, are within the approved limits, and taking remedial actions in line with policy.
• Ensure compliance to the Bank’s policies, procedures, local and international banking practices and regulatory requirements.

Requirements for the Relationship Manager Job

• University degree in a Business related area from a recognized University
• Professional qualification in CPA, ACCA, CFA or AKIB will be an added advantage
• Master’s degree in Finance or a Business related field is preferred
• Minimum of 7 years’ general banking experience of which one must have had 4 years’ experience in Senior Management position.
• Minimum of 6 years’ experience within Banking in:Sales
• Relationship Management / Customer Service, Financial Analysis and Business Performance Management,
• Product development and Portfolio Management, Credit Management, Transactional Banking and Product Services
• Minimum of 3 years’ experience in Project Management
• Demonstrated consistent high performance in role(s) held in the last three years.
• Thorough knowledge of Corporate Banking Products & Services with extensive Banking Industry knowledge.
• Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.
• Strong leadership skills with demonstrated competences in championing high performance management.
• A good understanding of Risk, Compliance policies and procedures.

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Reporting to the Senior Manager, Channels Support, the job holder will be responsible for ensuring that all digital channel systems that are deployed in the bank are properly managed and supported to provide high availability and exceptional customer experience on 24/7 hour basis.

These include Mobile Banking, Internet Banking, Agency Banking, Digital Payment Services, and remittance solutions.

Digital Channels Manager Job Responsibilities

• Provide technical support for existing mobile and internet banking systems.
• Customer support through issue tracking and resolution within agreed TAT.
• System monitoring to ensure both maximum uptime for systems and transactional integrity.
• Routine system administration and management.
• Compliance to Change management processes and procedures.
• Perform system health checks.
• Involvement in BCM Activities.
• Provide user support, perform system backups and restore.
• Trouble shooting and resolution of identified incidents/problems.
• Proactive monitoring and attendance to anticipated service disrupters.
• Recommend service enhancements geared towards efficient and effective service provision.
• Engagement with partners to resolve service disruption incidents

Requirements for the Digital Channels Manager Job

• A Bachelor’s degree in IT related field.
• Professional IT qualifications in one or more of the following: ITIL, Linux, Prince2, programming, DB Administration
• A minimum of 4 years’ experience in a relevant IT field; including at least 3 years’ experience in support of Mobile, Internet and agency banking technologies.
• Knowledge of IT Banking Systems Implementation & Capabilities
• Knowledge of Database management systems , solutions and administration
• Knowledge of networking technologies and solutions will be an added advantage