Career Opportunities at Standard Bank Group

Job Purpose 

Main link between business outcomes and technological input to create a seamless customer experience where the enterprise customer interacts with the bank through alternate channels, generating revenue through acquisition, better retention and utilization including cross-selling and up-selling in line with the Bank, PBB and Digital Strategy

Key Responsibilities/Accountabilities

• Channels performance and growth – acquisition & utilization to achieve ‘best in class’ profitability
• Identification of new revenue streams and solutions
• Effective channel pricing
• Interface with key stakeholders including Information Technology, Operations, Training, Distribution and Marketing to ensure business objectives are met
• Plan and coordinate marketing and promotional initiatives in liaison with Marketing Department for the acquisition of new business (conceptualization and management of channel campaigns)
• Ongoing Channel management and maintenance
• Monitoring and understanding of competitive environment and trends
• Effective MI analysis for executive decision making to achieve business objectives
• Maximize channel efficiency to deliver services to customers at a profitable cost
• Continuous review of channels to ensure that they are aligned to the target market and support business goals
• Review of channels customer experience to ensure that it aligns with Customer Value Proposition and customer promise of the target market
• Deep understanding of the channels continuum across segments – entry services/ channels, core products, secondary/cross sell products, service/ channel migration
• Understanding of how to combine individual channels & products to create holistic offerings for customers
• Responsible for staff training on digital channels
• Lead and upskill a highly motivated team to achieve business goals
• Grow the team by facilitating implementation of agreed PDP plans
• Responsible for the implementation and adoption (within Branch, Department or Section) of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes.
• This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available
• Any other duties as agreed with management
• 3rd party vendor Alliance management

Preferred Qualification And Experience

• Relevant Business Degree from recognised University
• Preferably a post graduate degree

Experience

• A sound understanding of the financial industry and money markets
• Minimum three years’ experience in a management position within the banking industry preferably channel/ product management
• Experience in the development of strategic and tactical digital channels plans
• Experience in digital channels design and development
• Experience in digital channels marketing
• Experience in channels management

Special Skills And Competencies

Knowledge/Technical Skills/Expertise

• Strong analytical and planning skills
• Numerate, with the ability to do financial modelling
• Sound knowledge of economics and finance
• Project management skills
• Computer literate (MS Office and specifically Excel)
• Interpersonal competencies
• Good verbal and written communication skills
• Able to build relationships and create a network
• Communicates recommendations in a persuasive manner

Intellect

• Have a conceptual understanding of channel strategy
• Support development of solutions that have a short to medium term horizon
• Grasp the fluid market needs and adjust accordingly

Attention to detail

• Ability to manage multiple channels

go to method of application »

Job Purpose

Provide strong management and operational support to the Deputy Head, Risk for the implementation of the operational risk management processes and systems within the Corporate and Investment Banking Unit(CIB) as a key enabler to achieving the business objectives of the organisation in the Bank

Job criticality: Operationally Critical

Key Responsibilities/Accountabilities

Develop and deploy the business unit Operational Risk strategy and framework

Act as the trusted risk management business partner for CIB by equipping business with the tools to mitigate financial, reputational and regulatory impact of operational risk incidents. Contribute to the delivery of the overall Operational Risk management strategy in the CIB units Effectively execute the operational risk strategy and framework (aligned to business specific requirements), in line with the risk appetite statement and group policy. Evaluate existing framework on an ongoing basis for relevance in line with emerging risks and threats. Define and foster a risk culture and values aligned with bank and team values. Contribute to the risk and control culture of the organization through knowledge sharing and awareness on the importance of operational risk management. Own and drive the process of embedding the operational risk framework throughout the CIB business area by regularly engaging with all levels of leadership and management to help them understand the benefits of looking at their worlds through a risk management lens. Act as an interface for Integrated Operational Risk (IOR) in driving financial crime control and liaising with the Information Risk function on information risk threats and controls in business strategy for CIB business units. Partner with business resilience leadership through active participation in Business Resilience Forum Committee and other strategic forums to translate this into specific CIB resilience capabilities. Understand regulatory requirements on the approach and principles for operational risk capital calculation, scenario analysis, operational risk stress testing and expected loss calculations

Optimise the risk profile in the business units

Review all material planned changes in the business - strategy changes, product changes, segment changes, system changes and process changes - and provides a view of the potential risks that the changes may bring into the organization. Contribute and provide input to the business unit Management Committees including the New Product Committee and other relevant executive committees and critically reviews all business cases for these changes. Reviews control measures that have been designed for changes and provides guidance to process and policy owners on improvements required prior to implementation. Engage and liaise with the Bank’s Financial Crime Control (GFCC) and Information Risk function as subject matter experts. Conduct reviews of Manco reports and minutes to ensure two-way completeness of key risk issues. (Shared responsibilities with functional area product line managers. Reports to reflect any key risks/issues highlighted in functional area reports. Conduct analysis of business impact and contributes to the formal process of driving risk acceptance for residual risk. For items where the residual risk is too high, prepare recommendations to decline the requested change, and escalate to senior management for consideration. Leverage operational risk tools to achieve strategic integration into business planning and decision making. Ensure appropriate processes to facilitate tracking of control remediation.

Efficient and Effective Delivery in business unit

Determine fit for purpose scenario’s to drive capital anticipation in business units. Coordinate Risk and Control Self Assessment (RCSA) plans to ensure alignment with product line. Facilitate RCSA implementation in the business area in terms of coverage, frequency and participation. Develop risk management plans with the business unit leadership in line with risk assessment results. Align monitoring activity with Internal Audit and compliance scope of reviews to ensure collaboration and to avoid duplication. Track to closure all action plans arising from risk assessments, ops risk monitoring, internal and external audits and regulatory inspections to improve the risk and control environment. Ensure capturing of incidents on the bank's operational risk system. Reviews system reports that provide information on incidents logged on a quarterly basis. Conduct detailed analysis of recurring issues and performs root cause analysis. Co-ordinate administrative queries from Group/Business area and other Operational Risk staff. Participate in the development of appropriate Operational Risk training and awareness programmes for executives, senior managers and other employees on the prevention of operational risk in the business. Develop and drives the rollout of business unit operational risk training and awareness and adoption of IOR policies.

Organisational Health – Live the Operational Risk function values

Coordinate efforts with broader team members to minimize duplication of effort, maximise efficiency and value for money. Take accountability for the overall achievement of own goals in people matters, customer experience, financial performance, risk, compliance and governance. Analyse effectiveness of cross-functional processes and systems in place in the area and identifies areas for improvement. Agree and manages services levels with stakeholders

Manage change risks in the business units

Aid in determining high risk and/or high impact projects/programs/initiatives within the line of business by using the risk grading template. Conduct high level assessments of risks throughout the life-cycle of the project/program/initiative to ensure identified risks are appropriately mitigated prior to the project/program/initiative going live to prevent operational risk incidents. Deliver value-adding risk assessments and advice to strategic/other change projects and new products to ensure changes to the business risk profile are properly quantified and mitigated/managed within agreed risk appetite.

Stakeholder Engagement

Builds and maintain credible relationships with stakeholders, including management, internal and external audit, as well as peers.

Qualifications

Preferred Qualification and Experience

• First Degree Field of study: Business Commerce
• Other qualifications, certifications or professional memberships Risk Management qualification an added advantage.
• Experience Risk Management Banking operating systems, processes and controls.

Years: 3-4 Years Operational Risk- Practical knowledge of risk and control frameworks and application in financial services industry. Be fully conversant in risk appetite, risk response and process improvement concepts. Understand both operational risk and financial reporting risk characteristics

Knowledge/Technical Skills/Expertise

Corporate Banking Information Risk Management Practical understanding of the interface between CIB frontline functions and services, and support functions. End to end life cycle. Working knowledge of transaction processes relevant to products and services offered to customers within Corporate and Investment Banking. These include Trade, Global Markets and Investor Services products among others.