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Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Ban...
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Job Purpose and Key responsibilities
Job purpose
Responsible for sales of all lines of business products within the branch catchment. The role holder will be the responsible for branch activities and will report to the Regional Branch Manager,
Key responsibilities
- Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
- Overall responsible for branch profitability;
- Meet the various revenue targets for all product lines as agreed with the businesses;
- Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
- Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
- Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
- Ensure each branch can serve clients of all Line of Businesses i.e. branch has cross functional operations and customer service capabilities
- Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
- Responsible for ensure proper credit control management in the branch; and
- General management and administration of the branch office.
Key Performance Measures
STRATEGIC PERSPECTIVE
Total Revenue (per client)
# Products (per client)
- Branch Profitability
- Customer Satisfaction Index
- Key Talent Retention
- Persistency levels
INITIATIVES PERSPECTIVE
Success of Single Distribution within the region & branch
OPERATIONAL PERSPECTIVE
- % of employees achieving targets
- % FA training plans executed
- % processes re-engineered to serve the customers
- % audit recommendations implemented
- % FAs trained on all product lines
- Revenue per FA
- % Retention of high performing FAs
Working Relationships
Internal Relationships:
- Responsible for staff working under this position
- Required to liaise and work closely with the other staff members in Commercial and other Business Units
External Relationships:
- Britam customers
- Insurance sector players
Knowledge, experience and qualifications required
- Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
- 5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
- Professional qualification in Insurance (ACII, FLMI or AIIK).
Competencies
- Technical/ Functional competencies
- Selling skills;
- Sales and marketing management skills;
- Customer, market and competitor understanding;
- Knowledge of insurance regulatory requirements; and
- Knowledge of Britam products.
Essential Competencies
- Deciding and Initiating Action: Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
- Leading and Supervising: Provides the department with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
- Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
- Formulating Strategies and Concepts: Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department's future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department's future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
- Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department's structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
- Planning and Organising: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones.
go to method of application »
Job Purpose and Key responsibilities
Job purpose
Responsible for sales of all lines of business products within the branch catchment. The role holder will be the responsible for branch activities and will report to the Regional Branch Manager,
Key responsibilities
- Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
- Overall responsible for branch profitability;
- Meet the various revenue targets for all product lines as agreed with the businesses;
- Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
- Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
- Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
- Ensure each branch can serve clients of all Line of Businesses i.e. branch has cross functional operations and customer service capabilities
- Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
- Responsible for ensure proper credit control management in the branch; and
- General management and administration of the branch office.
Key Performance Measures
STRATEGIC PERSPECTIVE
Total Revenue (per client)
# Products (per client)
- Branch Profitability
- Customer Satisfaction Index
- Key Talent Retention
- Persistency levels
INITIATIVES PERSPECTIVE
Success of Single Distribution within the region & branch
OPERATIONAL PERSPECTIVE
- % of employees achieving targets
- % FA training plans executed
- % processes re-engineered to serve the customers
- % audit recommendations implemented
- % FAs trained on all product lines
- Revenue per FA
- % Retention of high performing FAs
Working Relationships
Internal Relationships:
- Responsible for staff working under this position
- Required to liaise and work closely with the other staff members in Commercial and other Business Units
External Relationships:
- Britam customers
- Insurance sector players
Knowledge, experience and qualifications required
- Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
- 5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
- Professional qualification in Insurance (ACII, FLMI or AIIK).
Competencies
- Technical/ Functional competencies
- Selling skills;
- Sales and marketing management skills;
- Customer, market and competitor understanding;
- Knowledge of insurance regulatory requirements; and
- Knowledge of Britam products.
Essential Competencies
- Deciding and Initiating Action: Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
- Leading and Supervising: Provides the department with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
- Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
- Formulating Strategies and Concepts: Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department's future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department's future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
- Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department's structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
- Planning and Organising: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones.
go to method of application »
Job Description
Key responsibilities
- Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
- Overall responsible for branch profitability;
- Meet the various revenue targets for all product lines as agreed with the businesses;
- Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
- Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
- Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
- Ensure each branch can serve clients of all Line of Businesses i.e. branch has cross functional operations and customer service capabilities
- Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
- Responsible for ensure proper credit control management in the branch; and
- General management and administration of the branch office.
Working Relationships
- Britam customers
- Insurance sector players
Knowledge, experience and qualifications required
- Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
- 5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
- Professional qualification in Insurance (ACII, FLMI or AIIK).
- Selling skills;
- Sales and marketing management skills;
- Customer, market and competitor understanding;
- Knowledge of insurance regulatory requirements; and
- Knowledge of Britam products.
Essential Competencies
- Deciding and Initiating Action: Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
- Leading and Supervising: Provides the department with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
- Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
- Formulating Strategies and Concepts: Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department's future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department's future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
- Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department's structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
- Planning and Organising: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones.
go to method of application »
Job Description
Job Purpose and Key responsibilities
The role holder will be responsible for configuring and setting up the Insis motor and non-motor systems to the 6 Britam regions.
Key responsibilities
- Performance tuning of the Insis environment Fix bugs or issues noted during system testing
- Deliver end user training Provide post go-live system support for each of the Regions
- The role holder will be responsible for configuring and setting up the Insis motor and non-motor systems to the 6 Britam regions.
- Review business requirements documents for each of the regions
- Prepare functional design design documents for each region to guide implementation of the solution
- Configure and set up products, processes, workflows, authority matrix, system integrations for each regions instance of the Insis application
- Develop and perform unit, functional and performance tests for each regions instance of the Insis application
- Build reports and printouts as per specifications set out in the business requirements documents
- Migrate/promote developments from the Insis development, test and production environments
- Provide support and hand-holding during user acceptance testing
- Prepare system documentation to ensure seamless support and maintenance of each regions Insis instance
- Migrate standing data into each regions instance of the Insis system
Knowledge, experience and qualifications required
- Degree in Computer Science or technical-related field
- Knowledge of applications development, which includes system customization and reports design
- At least 3 years experience in development or maintenance of business systems
Understanding of motor and non-motor insurance products and processes Technical and functional competencies Hands-on
- Software development experience with Java and Java-related technologies.
Hands-on experience with relational database management systems preferably Oracle Hands on experience with SQL Knowledge of Web logic and Oracle SOA
Essential competencies
- Presenting and Communicating Information:
- Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
- Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
- Adhering to Principles and Values:
- Upholds ethics and values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organisational values during every day interactions.
- Analysing:
- Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system.
- Planning and Organising:
- Adhere to and monitor clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
- Delivering
- Results and Meeting
- Customer Expectations:
- Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity.
- Monitors and maintains quality and productivity.
- Works in a systematic methodical and orderly way.
- Consistently achieves projects goals
go to method of application »
Job Purpose and Key responsibilities
Job purpose
The role holder will be responsible for leading the implementation of Insis motor and non motor across the six regional entities and deliver Insis system enhancements in Kenya.
Key responsibilities
- Undertake project initiation activities including preparing a project charter and business case for the Insis rollout and enhancement projects
- Provide strategic project planning, including preparing a comprehensive project schedule and project budgeting
- Mobilise project team consisting of internal business users, IT experts, business partners and third-party suppliers
- Manage the Insis vendor and other 3rd party vendors to ensure Insis regional rollout and Kenya enhancements are delivered on time, on scope and within budget.
- Project risk management including carrying out risk assessments and designing and implementing risk mitigation initiatives
- Develop and implement a communication and change management plan for the Insis rollout project
- Develop and implement a stakeholder management plan to ensure project success
- Take overall leadership of the technical delivery of the Insis rollout project
- Manage project CAPEX and OPEX budgets
- Provide periodic project status reports to key stakeholders
- Employ business analysis, system design and system testing methodologies to manage quality of project deliverables ensuring business requirements are fully met
- Plan Insis CoE resources to ensure implementations are completed on time and budget; and
- Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard
Knowledge, experience and qualifications required
- Degree in Science/computer science/Engineering/Business related.
- Professional qualifications in Systems development, Business Analysis, project management or IT architecture
- 4-6 years’ experience as a systems developer/business analyst in a busy IT development environment, and at least 2 years in the Requirements Analysis function & Solutions Architecting function
- Business analysis skills (Advanced level) - demonstrated experience producing requirements that support test-driven development.
Technical and functional competencies
- In-depth knowledge of general insurance policy administration systems
- Logical and physical data modelling, relational databases.
- Experience in writing formal Use Cases and other UML tools
- Significant and proven experience in creating enterprise architecture, methodologies and standards in large IT projects.
- Understanding of Service Oriented Architecture (SOA)
- Experience with implementation of system testing best practices
- In-depth knowledge of software analysis in a multinational
Essential Competencies
- Leading and Supervising: Provides team with a clear direction based on the overall strategy and objectives of the department; motivates and empowers others with a clear sense of purpose; creates a positive climate that fosters learning and development; acknowledge high potential talent within the team; sets and articulates the vision and values through own personal behaviour.
- Persuading and Influencing: Gains clear agreement and commitment from other; promotes the departmental strategy and objectives during team conversations; promotes ideas on behalf of the team and or department; makes a strong personal impact on others; takes care to manage the team’s impression and brand on others.
- Presenting and Communicating Information: Speaks fluently; expresses opinions, information and key points of an argument clearly; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.
- Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; encourages team and individual responsibility towards the community and the environment.
- Analysing: Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
- Planning and Organising: Sets clearly defined team objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors team performance against deadlines and milestones.
- Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
Method of Application
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