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Lee & Myles Group is a business consulting firm offering diverse and innovative services to drive performance and deliver value to our clients.
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Our client is one of the leading 3 star hotel in one of the upmarket neibourhoods in Nairobi.
They seek to hire a seasoned person in the role of Sales and Marketing Director.
The purpose of this role shall be to promote the hotel and its services to maintain a steady flow of customers across the year.
Ideal candidate should be very knowledgeable with the marketing strategies, public relations and branding within hospitality.
Required Skills and Abilities:
- Strategic Leadership – ability to drive both short and long-term brand growth and profitability.
- Analytical – ability to convert analysis into insights, sustainable strategies, and actionable plans.
- Superior Critical Thinking and Problem Solving – resourceful at achieving objectives/ results despite obstacles. Able to sort through complex data to identify the core issues and develop a plan of action to resolve them.
- Strong communication and influence skills – clear, concise, and persuasive in style. Leads thinking of both marketing and cross-functional counterparts and agencies. Ability to build strong relationships with agency, cross-functional teams, and vendors.
- Energized by an entrepreneurial environment – not afraid to do things themselves to get things done. Comfortable making decisions with limited information and resources. Self-reliant/proactive and has a pioneering spirit. Takes initiative and follows-through on commitments to achieve results.
Core Deliverables
- Develop and execute short range Marketing plans and programs, to ensure the hotel brand equity growth and expansion of products and services that enhance the brand.
- Manage promotional and advertising initiatives in line with Hotels brand standards
- Drive Hotel research objectives
- Coordinate unit PR activities
- Responsible for managing and delivering the day to day marketing activity for the hotel in line with the agreed marketing strategy to support the delivery for hotel revenue targets
- Responsible for the management and growth of the hotel data and the targeted use of the database
- Contribute to the creative process from creative briefs to delivery for all hotel communication, collateral and websites
- To manage and coordinate the hotel communications plan to ensure that all communications are targeted at the right audience and delivered on time.
- Ensure that there is proper tracking of every marketing activity to deliver on planned ROI
- Ensure that all hotel activities have brand consistency and are clear in the communication strategy
- Coming up with innovation, creative and cost effective online campaigns
- Ensure that the best possible rates are achieved through suppliers when ordering material and services
Key Responsibilities
Research
- Manage market research activities to provide information relating to market potential and market conditions
- Manage research and development programs and activities to facilitate introduction of new products or processes or recommend improvements to existing products or processes
- Direct the investigation of trends and market developments within the competitive set and provide marketing recommendations to management
- Monitor competitors’ activities
Brand Development
- Enforce the visual identity for all hotel activities
- Preserve consistency while ensuring that all branded materials express the most effective and recognizable company message
- Collateral development and management.
- Ensure brand presence in all key events.
Product Development
- Identify the need gap across all Hotel functions ( Rooms Division, F&B and MOD)
- Liaise with all hotel functional teams in product development
- Facilitate review of existing products through research.
Online Marketing
- Constant review of all hotels website content and functionality
- Liaise with Web Marketing Manager on website updates
- Monitor and share competitor online activities
- Ensure brand consistency across all online media channels
- Monitor reviews on all online media channels and provide feedback.
- Engage 3rd party sites and social media channels to increase brand awareness and online revenue generation.
Promotions & Advertising
- Execute marketing strategies and direct advertising and promotional activities.
- Communicate with advertising agency, designers on on-going campaigns and production of promotional materials; prepare communication briefs, follow up with designers and printers.
- Consult and work closely with the General Manager on developing advertising and promotion activities both below the line and above the line.
- Identify strategic brand partnership and events for promotional purposes.
- Manage all the department’s merchandise.
Database Management
- Maintain an updated database and ensure timely dissemination of all marketing communication.
PR & CSR
- Manage unit PR and CSR activities
Job Requirements
- Bachelor’s degree or MBA in Marketing or related business degree
- Minimum 5 to 8 years of experience in similar capacity within hospitality industry
- Experience heading sales and marketing function in an international hotel brand is a plus
- Demonstrable experience in driving winning marketing strategies within a busy hotel setup
- Deep understanding of local, regional and international marketing tools
- Ability to meet deadlines
- Team player and a good listener
- Be an excellent communicator, both verbally and in writing
- Team leader with ability to integrate well with fellow mangers and at board level.
go to method of application »
Our client is a 3 Star Hotel operating in Nairobi.
They seek to recruit waiters and waitress.
Duties and responsibilities
Welcoming customers as they arrive
Our client, a hotel brand of repute in Nairobi, is looking to hire a Reservations Supervisor.
The successful candidate will have mandate to maximize room sales and revenue, monitor and ensure that all reservations are input into the system promptly and accurately as well as maintain accurate records of key data for future business plans.
The ideal candidate must have at least 4 star experience.
Key Responsibilities:
- Monitor and review regularly the room & rates availability, status, close-out dates and overbooking.
- Inform the General Manager in situations like overbooking & consult before making critical decisions.
- Observe and maintain reservations and room guest service systems, procedures and company policies.
- Assist in rooms and guest service functions as needed.
- Monitor and coordinate group reservations activities with the sales department.
- Check and ensure the jobs assigned are effectively completed.
- Conduct daily briefing and De-briefing.
- Communicate effectively with guests and other staff.
- Administer personnel action on leaves, overtime requests and disciplinary actions.
- Check and improve all service standards established by the company.
- Motivate staff to grow within the company.
- Provide training to all staff in the department.
Qualifications:
- A Degree or diploma Hotel Management or any other relevant qualifications
- Minimum of 3 years in a similar role.
- Good experience using hotel systems
- Knowledgeable in the reservation operations and related applications.
- Good command of English both written and verbal.
- Good communication and interpersonal skills.
go to method of application »
Our client, a hotel brand of repute in Nairobi, is looking to hire a Reservations Supervisor.
The successful candidate will have mandate to maximize room sales and revenue, monitor and ensure that all reservations are input into the system promptly and accurately as well as maintain accurate records of key data for future business plans.
The ideal candidate must have at least 4 star experience.
Key Responsibilities:
- Monitor and review regularly the room & rates availability, status, close-out dates and overbooking.
- Inform the General Manager in situations like overbooking & consult before making critical decisions.
- Observe and maintain reservations and room guest service systems, procedures and company policies.
- Assist in rooms and guest service functions as needed.
- Monitor and coordinate group reservations activities with the sales department.
- Check and ensure the jobs assigned are effectively completed.
- Conduct daily briefing and De-briefing.
- Communicate effectively with guests and other staff.
- Administer personnel action on leaves, overtime requests and disciplinary actions.
- Check and improve all service standards established by the company.
- Motivate staff to grow within the company.
- Provide training to all staff in the department.
Qualifications:
- A Degree or diploma Hotel Management or any other relevant qualifications
- Minimum of 3 years in a similar role.
- Good experience using hotel systems
- Knowledgeable in the reservation operations and related applications.
- Good command of English both written and verbal.
- Good communication and interpersonal skills.
Method of Application
Qualified candidates should send their applications to info@leeandmyles.com clearly quoting the job positions on the email subject line.
All applications should reach us not later than 15th February 2019.
Only shortlisted candidates will be contacted.
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