Job Openings at Toyota

Division: Suzuki Division

Department: Suzuki Sales

Section / Unit: Suzuki Sales

Reports to: Suzuki Brand Manager

Work station: Nairobi Toyota

Direct Reports: N/A

Indirect Reports: N/A

JOB PURPOSE: This role is responsible for the achievement of the Suzuki sales targets to ensure the profitability of the branch.

MAIN RESPONSIBILITIES OF THE JOB

Managerial / Supervisory: N/A

Operational Responsibilities

• Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making;
• Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales;
• Prepare quotations in a timely manner in line with the Toyota Kenya Limited guidelines to assist close sales in a timely manner;
• Create sales orders in the system to facilitate timely invoicing
• Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans;
• Maintain regular contact with clients to promote retention and generate referrals and new business opportunities;
• Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention;
• Advise clients on finance packages available through partner financial institutions, and assist the clients in filling the required documentation to ensure the sales deals are closed;
• Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimise customer complaints and enhance the closing of sales deals;
• Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer in a timely manner for enhanced customer satisfaction and retention;
• Actively participate in promotional and customer training activities to market the company’s products and services to increase product awareness for enhanced sales;
• Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for the TKEN Suzuki brands;
• Submit accurate weekly deliveries and order intake data to the sales supervisor to keep track of the monthly sales targets as per budget;
• Support in the unit ordering process to ensure optimal stock holding at all times;
• Liaise with pre-owned vehicles section on evaluation and validation of customer vehicles trade-ins requests
• Assist customers in filing government tax documentation e.g. I tax in order to prepare advance tax documents.

KNOWLEDGE, SKILLS AND EXPERIENCE

• Minimum level of academic and professional qualification required to perform effectively in the role
• Degree in sales and marketing or other relevant field
• Minimum level of experience required to perform effectively in the role
• 2 years’ working experience in sales in the automotive industry

WORKING RELATIONSHIPS

Internal customers

• Sales Administration
• Registration Officers
• Logistics And Vehicle Preparation Team
• Marketing
• Sales Stocks And Planning
• Service Advisors
• Parts Sales
• Finance Department
• Leasing Department

External Customers

• Corporate Clients
• SMEs
• Individual Clients
• Suppliers
• Financial Institutions/Banks
• Pre-Owned Units Section
• Kenya Revenue Authority
• Contracted Personnel E.G KK

COMPETENCIES

Technical

• Proficient in Microsoft Office applications/computer literacy
• Driving Skills
• Product knowledge i.e. vehicle specifications, Basic mechanical knowledge
• Knowledge in professional standards

Functional

• Writing skills
• Presentation skills

Behavioral

• Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness
• Time Management – Ability to use time effectively and efficiently
• Drive for results – Aware of their roles and responsibility and can be counted on to meet and exceed goals
• Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers
• Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect
• Ethics and values – Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the TKEN values
• Integrity and trust – Trusted individual who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain

Please indicate Suzuki Sales Executive as the header of your email.

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Division: Engineering

Department: Process

Section / Unit: N/A

Reports to: Process & Quality Engineer

Work station: Head Office

Direct Reports: N/A

Indirect Reports: N/A

JOB PURPOSE: This position is responsible for quality inspection of all bodies, conversions and local components and accessories to be used in new vehicles

MAIN RESPONSIBILITIES OF THE JOB

Managerial Responsibilities

• Monitor quality performance of all body builders and local component suppliers.

Operational Responsibilities

• Inspect and check quality of buses and trucks during and after fabrication in accordance to manufacturer, NTSA and KEBS guidelines
• Supervise body building to ensure the shortest lead times are taken in order to improve customer satisfaction on service delivery.
• Carry out a monthly evaluation and grading of existing body builders to keep them on check.
• Develop weekly status reports for various units at body building to assist manage the delivery times as well as performance.
• Resolve customer complaints on body related issues to enhance customer satisfaction and retention.
• Support manufacturing capability improvement at the body builders.
• Inspect and check quality of local components and accessories.
• Maintain data base of quality performance of all body builders and local component suppliers.

KNOWLEDGE, SKILLS AND EXPERIENCE

• Minimum level of academic and professional qualification required to perform effectively in the role
• A minimum of Degree in Automobile, Mechanical Engineering or related field from a recognized institution.
• Auto CAD certification
• Minimum level of experience required to perform effectively in the role
• 1 years of relevant experience from a recognized organization.

WORKING RELATIONSHIPS

Internal customers

• General Manager
• Sales Managers
• Aftersales Managers
• Sales Team
• Aftersales Team
• Logistics Team

External Customers

• Customers
• Dealers
• Body Builders
• NTSA inspectorate
• Service providers (Airband, K & N, G4S and Infama)
• Special Product developers (Pipeman)
• KEBS
• Manufacturers

COMPETENCIES

Technical

• Computer Literacy
• Automotive Technical knowledge
• Toyota facility guidelines & management
• Knowledge on the current telematics as provided in the market

Functional

• Report writing skills
• Presentation skills
• Communication skills

Behavioral

• Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness
• Time management – Ability to use time effectively and efficiently
• Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers
• Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect
• Ethics and values – Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the Toyota Kenya Limited values
• Integrity and trust – Trusted individuals who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain

Please indicate Quality Inspector as the header of your email.