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  • Posted: Jul 8, 2019
    Deadline: Not specified
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    Field Collections Officer (Ex Police)

    Job Description

    MAIN ROLES AND RESPONSIBILITIES

    • Ensure all work queues are acted upon.
    • Contact defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears
    • Ensure allocated accounts are monitored on a daily basis and appropriate actions taken to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
    • Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with sterling credit policies.
    • Achieve the monthly collection targets.
    • Identify and escalate deceased or disabled customers to collections management for review or collection termination.
    • Perform field visits and submit reports/action plans to recover debt.
    • Work closely with the units on their bad debt portfolio

    Other duties include:

    • Conduct field visit assessment before visiting the market areas.
    • Manage relationships with local authorities and Security Officers
    • Plan and organize field collection drives across all branches.

    EXPERIENCE QUALIFICATIONS REQUIRED:

    • Must be an ex -police retired on merit
    • 2 years’ work experience in debt collection
    • Must be very conversant with the microfinance, bank or any financial industry
    • A good level of general education- Diploma or degree
    • Computer literacy
    • Relevant diploma or degree in a related field

    KEY COMPETENCIES

    Customer Handling

    • Sales and Business Development
    • Enforcement of contract and repayment obligations

    Administrative Support

    • General support to all tasks

    Communications

    • Small Branch Operations
    • Information Collection

    Personal Attributes

    • Integrity and ability to work in consumer finance
    • High Motivation
    • Self-starter-functional problem solver
    • Process discipline

    go to method of application »

    Human Resource Officer - Nairobi

    Job Description

    Responsible for aligning business objectives with employees and management through collaborating with the leadership team to develop and implement HR plans and solutions in order to achieve and deliver the strategic goals defined for the business.

    MAIN RESPONSIBILITIES AND TASKS

    • Develop and implement annual HR strategic plan to support the strategic business goals and objectives
    • Consult with business leadership in the design and delivery of HR solutions on a broad range of HR matters, including employee relations, talent management, talent development, compensation, and recruiting in partnership with specialist areas of HR 
    • Coach and support managers to develop high performing teams, building talent bench, and driving employee engagement and retention.
    • Enhance organizational learning and development by facilitating training programs and group discussions on various topics, such as leadership development, change management, business transformation and restructuring, and performance management
    • Aligning and executing with respect to people objectives for the business in order to deliver effectively on the functional objectives
    • Influence and work along with the leadership team around people agenda and issues in order to build a high-performance culture
    • Help in effective organisational structure design in order to develop the organisation and support the changes
    • Improve overall people effectiveness of the business by implementing the right HR policies and processes in order to improve productivity and efficiency
    • Support, develops and coach line managers to manage employee relations issues, using HR policies and procedures
    • Attract, manage and develop the right talent within the organisation by deploying the necessary tools and processes to build high performance culture

    COMPETENCIES REQUIRED:

    • Degree in HR/ Organisational Psychology or a Higher Diploma in HRM and an MBA or MHR
    • At least 5 years of proven successful track record of related experience with progressive management experience.
    • Professional certificate and member of IHRM with a current practicing certificate 
    • Familiarity with the National and international Labour Laws 
    • Experience in a senior human resources role covering all processes of HR and ability to interact with senior leadership team.

    WE OFFER

    • Competitive salary; performance bonus
    • Friendly and dynamic work environment
    • Great opportunity to participate in building up business
    • No bureaucracy
    • Support from a professional international team
    • Opportunity for personal development      

    go to method of application »

    Customer Service Specialist - Mombasa

    Job Description

    MAIN RESPONSIBILITIES AND TASKS

    • Proactively work with leads to achieve loan issuance targets
    • Follow-up with customers who have already visited Mogo branch to finalize loans
    • Identify, assess and attend to customers’ needs to achieve satisfaction
    • Take clients through the various Mogo products and terms (car financing and logbook loans)
    • Collect necessary documents and assess customer ability to pay
    • Conduct proper KYC and fraud prevention
    • Enter customer information into Mogo IT system
    • Remain customer’s point of contact for all questions
    • Process customer loan applications and ensuring quick loan disbursements

    COMPETENCIES REQUIRED:

    • Fluent in English and Swahili
    • A relevant diploma or University degree
    • At least 2 years of customer service work experience at a financial institution.
    • Knowledge of logbook or consumer loan business is desired
    • Excellent computer skills
    • Excellent communication and collaboration skills
    • Loyalty and integrity

    WE OFFER

    • Competitive salary; performance bonus
    • Friendly and dynamic work environment
    • Great opportunity to participate in building up business
    • No bureaucracy
    • Support from a professional international team
    • Opportunity for personal development   

    Method of Application

    This job is no longer accepting applications.

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