Job Openings at Kenya Commercial Bank Limited (KCB Bank)

The Position:

Reporting to the Managing Director/ Principal Officer, KCBIA the position is responsible for the leadership and management of the Sales and Business development unit’s profitability and growth targets whilst ensuring exemplary customer experience. The position is responsible for primarily driving the Agency’s Retail and Corporate business whilst managing client relationships to deliver products and services.

Key Responsibilities

• To develop and lead the implementation of the sales and business development strategy in line with the overall KCBIA Strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management.
• Provide strategic leadership and management of the relationship and sales teams to deliver on the unit’s financial and performance targets.
• Drive sustainable growth through the development and delivery of innovative, insurance solutions and products so as to meet customer requirements and achieve business objectives.
• Act as an Insurance product sales specialist/point person to key/strategic customer relationships/ internal stakeholders, actively provide market inputs for product development and enhancement initiatives.
• Ensure strong cross- selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the KCB Group.
• To build and maintain collaborative and strategic relationships with relevant people in the industry, customers, regulators, Regional & Branch Managers and other stakeholders , to drive the development and delivery of business solutions.
• Champion the delivery of excellent customer experience and provide first-class after-sales services and policy management.
• Maintains a detailed and current understanding of the Insurance industry; (at a macro, current market structures, trends; enabling technologies regulatory requirements and issues) to ensure that that opportunities are realized and the risks mitigated.
• Ensure timely preparation of relevant reports and daily monitoring of the sales team performance, accounts to ensure debtors are within the approved limits, and taking remedial actions in line with policy.
• Track trends and competitor activity and collate data on market, perform customer needs analysis, trends, and competitive analysis.
• Maintain the quality of portfolio within stipulated internal and regulatory parameters.
• Ensure compliance to the Company’s policies, procedures and regulatory requirements.
• Lead, motivate, and continuously develop a credible high performing team.

The Person

For the above position, the successful applicant should meet the following criteria:

• Degree in Insurance, or Business, Finance, or other related field from an accredited institution and relevant Insurance professional qualifications. (CII)
• Have at least 8 years management experience in insurance specializing in general insurance sales and managing sales team.
• Have proven track record of attaining targets of business growth and profitability of insurance or annuity products.
• A thorough knowledge of Insurance products, services and of regulatory requirements.
• Excellent written and verbal communication skills, with the ability to lead and work well in a team environment.
• Demonstrable cross-cultural, people and relationship management skills, interpersonal skills, networking and negotiation skills, with the ability to self-generate new business opportunities.
• Strong leadership skills with demonstrated competences in championing high performance management.
• Commercial outlook — desire to generate revenue in cooperation with other entities of KCB Group Limited. Entrepreneurial / desire to succeed.
• Have appreciation and operating knowledge of the general insurance industry (especially operating dynamics of East Africa), market and global trends as well as challenges
• Demonstrable ability to adapt and operate in a matrix management and reporting environment.
• Highest standards of personal conduct, professional performance and business ethics

To be considered your application must be received by Friday 19^th August, 2019 

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The Position:

Reporting to the Manager Insurance Operations & Support Service, KCBIA the position will be responsible for the overall underwriter and claims strategy and ensuring all operations are in compliance with the Insurance Agency’s policies and procedures and regulatory requirements.

Key Responsibilities

• To develop and lead the implementation of the underwriting and claims strategy line with the overall KCBIA Strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management.
• Management and preparation of annual underwriting and claims section plans and budgets. Provide strategic leadership to the claims team and ensuring they deliver as per set standards.
• Managing the end to end underwriting and claims process from processing to settlement within the set guidelines and policy.
• Act as an insurance underwriting and claims specialist/point person to key/strategic customer relationships/internal stakeholders, and provide requisite advisory support.
• Champion the delivery of excellent customer service and utilize customer feedback to evaluate operational success and to initiate process or service improvements.
• To build and maintain collaborative and strategic relationships with relevant people in the industry, customers, regulators, KCB Group and other stakeholders, to ensure efficient service delivery of business solutions.
• Ensure compliance to IRA guidelines, company policies, procedures, regulatory requirements and risk management guidelines.
• Ensure that all documentation in the underwriting and claims are correctly issued and dispatched per set TATs.
• Preparation of monthly underwriting and claims management reports as required.
• Lead, motivate, and continuously develop a credible high performing team.

The Person

For the above position, the successful applicant should meet the following criteria:

• Degree in Insurance, or Business, Finance, or other related field from an accredited institution and relevant Insurance professional qualifications. (CII)
• Have 6-8 years’ experience operations department management (claims and/or underwriting)
• Have extensive knowledge of statutory and regulatory requirements process, procedures and operations of insurance companies and brokers.
• Excellent written and verbal communication skills, with the ability to effectively collaborate with other departments/stakeholders in successful resolution of operational issues.
• Demonstrable cross-cultural, people and relationship management skills, interpersonal skills, networking and negotiation skills, with ability to lead a team and foster a cohesive working environment.
• Highest standards of personal conduct, professional performance and business ethics. A thorough knowledge of Insurance products, services and of regulatory requirements.
• Excellent written and verbal communication skills, with the ability to lead and work well in a team environment.
• Have appreciation and operating knowledge of the general insurance industry (especially operating dynamics of East Africa), market and global trends as well as challenges
• Highest standards of personal conduct, professional performance and business ethics

To be considered your application must be received by Friday 19^th August, 2019 

Only short listed candidates will be contacted.

go to method of application »

The Position:

Reporting to the Managing Director and principal officer KCBIA, the position will be responsible for the design, development and delivery of training on Bancassurance products which enable role competence, regulatory compliance and skills development of KCBIA employees with the aim of building capacity and driving performance

Key Responsibilities

• Responsible for training on all Bancassurance products to the Bancassurance team, Sales Units and Branch network.
• Formulate input to the Training Needs Analysis (TNA), training calendar, training delivery, training curriculum; aides and tools (development, maintenance, review, research, content, documentation, media) relating to Bancassurance.
• Develops/reviews and maintains training curriculum, content, materials documents, manuals, aids, tools, and media relating to Bancassurance.
• Deliver training courses and programs relating to Bancassurance.
• Coordinate persons involved in the delivering training relating to Bancassurance (training delivery, internal line trainers, training facility management)
• Maintain relations with INTERNAL/EXTERNAL customers/ stakeholders/ supplies within Bancassurance space i.e. Line Managers, Training Service
• Providers, Curriculum Developers and Learning Institutes and Enabling Shared Services Units.
• Maintain data, records and statistics relating to Bancassurance including TNA documents, training calendars, staff learner days and training evaluation.
• Monitoring and reporting on the budget relating to Bancassurance training ensuring adherence to approved budget.
• Deliver and facilitate Bancassurance training events across various Business Unit and geographic locations.
• Ensuring compliance to the Bank’s policies, procedures, and regulatories requirements.

The Person

For the above position, the successful applicant should meet the following criteria:

• Have 4 years of relevant professional experience in insurance industry and 2 of which must have been in training.
• Degree in Insurance, or Business, Finance, or other related field from an accredited institution and relevant professional qualifications (AIIK Diploma or ACII Professional Qualification (or at least 6 credits)
• Excellent product knowledge of wide range of both General and Life insurance products.
• In-depth understanding or working knowledge of understanding and claims.
• Excellent written and verbal communication skills with good presentation skills.
• Excellent interpersonal skills.
• Have appreciation and operating knowledge of the regional financial services industry (especially operating dynamics of East Africa), market and global trends as well as challenges.
• Sound understanding of statutory and regulatory requirements of Insurance operations of East Africa.
• Highest standard of personal conduct, professional performance and business ethics

To be considered your application must be received by Friday 19^th August, 2019 

Only short listed candidates will be contacted.