Job Vacancies at Standard Chartered

The Role Responsibilities

Strategy

• East Africa cluster consists of Kenya, Uganda & Tanzania. The role holder will lead the Learning agenda for the cluster and be part of the People Capability Team of the AME Region. East Africa is home to 2300 colleagues and has most segments represented. The East Africa Learning manager role is responsible for People Capability delivery, driving transformation , continuous development Culture d managing external interfaces.

Business

• Understand the country HR & Business strategies, and the overall Learning strategy.
• Create linkages amongst the strategies and make an operating Learning plan for the country the incumbent supports.
• Engages with clients, learners & key members of HR & CMT in country to accelerate the Learning agenda in a structured manner
• Understands the country needs and can match them to group offerings as afar as possible. Can pull through Learning solutions from across to meet business needs.
• Demonstrates knowledge of what would build people capability and augment programs with interventions that enable capability development.
• Engages in performance consulting conversations with appropriate levels in business, using appropriate channels to identify learning and performance needs and provide optimal solutions.
• Create a process of effective pre and post learning engagement to promote sustainability and effectively review the impact of learning interventions.
• Drives Learning culture including self-learning in the region through creative means and pulls learners to learning offerings effectively
• Promotes and cascades the use of Learning technology to enhance Learning experience
• Champion the concept and practice of People Manager Coaching with leaders at all levels.
• Share best practice insights with other Country / Region heads through Community of Practice.
• Working closely with the HR product heads to ensure aligned, holistic learning solutions to the Business.
• Create a platform to encourage Leader-led learning solutions.
• Work closely with the Localization wherever appropriate to ensure design & implementation of learning interventions related to local Talent.

Processes

• Attract and retain the appropriate profile of facilitators to deliver the Business, HR and People Capability Agenda.
• Frame and execute the 4Es (Education, experience, exposure & environment) learning framework to enable facilitator development.
• Ensure Facilitation standards are followed; every facilitator in the country is on the facilitator development journey
• Engage and develop facilitators by promoting skill building and constant refreshment of facilitator processes, mind-sets and techniques.
• Engage in effective facilitator capacity planning and create solutions to address gaps / surplus facilitator capacity, regularly monitoring and reviewing capacity utilization of the facilitation team against Group Standards.
• Implement an effective performance management system for the team.
• Understands what good Learning design looks like. Is aware of latest trends in Learning
• Encourages the facilitators to make the design their own – localise where needed
• Collaborate with facilitators and People Capability Heads to ensure that content development is in line with business needs and meets the needs of the customer and the learner in local environments.
• Demonstrates ability to liaison with Learners, their managers and business to check if the Learning outcomes are being achieved.
• Demonstrates ability to liaison with Group product and Segment Heads and provides appropriate feedback on the learning outcomes and program design
• Manages all regulatory body in country on Learning Requirement with the Head of HR
• Aligns the country learning intervention/ activity as per regulatory or government requirement
• Maintains all records for any compliance / regulation related certification

People and Talent

• Collaborate with the Group team to curate business solutions, maintaining both structured and informal communication networks with the Group team as appropriate.
• Maintain active involvement in relevant Group projects like SABA cloud, on-boarding processes, Line Trainer Certification, Right Start Live – Online, D1R.

Governance

• Embed the principles of Sales Governance and Group Learning Framework, ensuring full compliance with all relevant regulatory Group and local guidelines.
• Ensure that the team is audit ready for all audits / compliance reviews to be cleared.
• Collaborate with Finance teams to maintain understanding of budgeting cycles / trends and manage budgets effectively.
• Utilise MIS to review budgets and make proactive decisions regarding investments and cost saves.
• Proactively manage projects in terms of relocations, migration of processes and the introduction of new technologies such as the Bank's learning management system, SABA cloud.
• Ensure proper recording of learning activity across the bank.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank's Conduct Principles. The Right Environment
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• HR stakeholders (HRMT of the country)
• CMT stakeholders

Our Ideal Candidate

• Degree in a business discipline preferred; post-graduate qualifications in business administration, adult education or relevant discipline desirable.
• 10 - 15+ years of relevant experience in Business and / or facilitation roles.
• Proven experience in operational management, people management, risk management, stakeholder management and collaborative negotiation.
• Strong conceptual and domain knowledge of learning and instructional design.
• Proven track record of strategic thinking, analytics and implementing solutions.
• Proven track record of influencing senior stakeholders.
• Knowledge and understanding of the banking industry.
• A passion for learning and the development of effective learning methodology.
• A passion for people management.
• Strong verbal and written communication skills.
• Strong and impactful facilitator / performance coach.

Desirable

• Degree in a relevant discipline.
• Relevant professional or post graduate management qualification (e.g. an MBA / CIPD).

Apply now to join the Bank for those with big career ambitions.

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The Role Responsibilities

• Strategy Formulation & Execution, and Financial Management:
• Align with group & country Retail Banking priorities.
• Manage profitability across the Distribution Channels.
• Identify and define Digital & technology roadmap for alternate channels to support retail business delivery i.e. internet-banking, mobile banking, Agency Banking, Digital
• Lending & venturing into Fintech partnership and Development.
• Champion the role of digital in all revenue, product and communication activities; and provide digital knowledge input into customer and proposition development.
• Be responsible for leading the way in productivity through process improvement, better management tools and training.
• Optimize channels P&L, Balance Sheet & KPIs.
• Drive new sales and total revenue through customer deepening and retention.
• Business development, external alliance mgmt.
• One Bank collaboration with CIB & CB Management.
• Customer Experience & Relationship Management
• Delivery of Bank’s brand promise to our customer, tailored across segments.
• Partner with segment and products.
• Responsible for embedding a culture of service excellence and continuous improvement.
• Identify process improvements opportunities, drive for gap resolutions.
• Leadership, People & Community Development
• Ensure organization structure & people programs appropriate to deliver plans.
• Implement and embed a high-performance culture through robust performance management and differentiated reward and recognition.
• Responsible for developing a succession plan for all one down and mentor/coach top talent.
• Achieve strategic people requirements.
• Lead in employee engagement & attrition.
• Lead in strong internal & external networking & alliances building.
• Lead through example and build the appropriate culture and values.
• Be an effective agent of change and a role model within the bank
• Develop a people culture which encourages, and champions change among employees in the daily workplace
• Able to share and advise on best practices and emerging developments across the country/ cluster
• Risk management & control
• Compliance with external and internal regulations/policies on Ops, Credit, Reputational and People Risk.
• The implementation of Risk Type Global policies across the Cluster, and as appropriate, the maintenance of Business Policy/ Country addendum.
• Ensure that risk assurance processes are in place across the Cluster to provide evidence of proactive risk management of the Risk Type and compliance with policy.
• Ensure that the Risk Type is properly represented at the relevant Business/ Country Risk Committees.
• Ensure that Risk Management responsibilities and processes for the Risk Type are properly communicated across the Business/ Country to all staff impact.
• Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Contributes to
• Country Strategy
• Country Retail Banking Strategy
• Overall Country financial performance
• Growth of a strong Retail Clients presence in Country
• Quality of customer service delivered in Country

Our Ideal Candidate

• University Degree backed by very strong formal banking and management training.
• Minimum 10 years’ experience in financial services industry.
• Have played senior role in branches, New Business equivalent, Contact Centre management or Remote Banking,
• With domain expertise in at least 2 areas and, if possible, with experience very strong Digital capabilities/products/credit risk/operations.
• Strategic thinker, with proven large team management capability.
• In depth knowledge of products, sales, services, delivery channels and customer segments.
• Good communication skills both written and oral and the ability to work independently without close supervision.
• Very good knowledge and understanding of the Group Policies, Standards, local regulations and legislations on the prevention of money laundering.

Talent, Skill and Knowledge

Core

• Strategic acumen
• Conceptual thinking - able to structure and organize
• Execution orientation - able to execute and deliver results
• Service and customer centricity
• Influencing and networking
• Presentation and communication
• Ability to manage in a geographically and culturally dispersed environment

Apply now to join the Bank for those with big career ambitions.