Senior Manager - Customer Success Management, Sub-Sahara at Oracle

Job description

Detailed Description and Job Requirements:

• Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
• Drive operational performance goals and will be responsible for achieving quarterly targets in terms of renewal rates to maximize revenue and minimize cancellations.
• Build team, improve internal processes and systems to achieve operational performance that meets or exceeds goals.
• Establish and measure group goals and team performance against specific target objectives. Participate in strategic and tactical planning for the division.
• Builds on going customer relationships to drive renewals, maximize timely renewals and up sell to the client.
• Drives client issue resolution by bringing the appropriate resources in to assist or escalating to VP.
• Manages and controls activities in multi-functional areas.
• Ensures appropriate operational planning is effectively executed to meet business needs.
• Prefer 10 years of professional experience with at least 2 years People Manager experience.
• Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience.
• Understanding of various technical architectures and operating systems.
• Experience managing high level client relationships and escalations.
• Industry experience is desired.