Account Manager at Ezra

Key responsibilities

• Account Strategy & Growth: Develop and execute comprehensive account plans and strategies to retain and grow revenue and market share within assigned accounts.
• Revenue Optimization: Identify and capitalize on cross-selling and upselling opportunities to drive consistent revenue growth within accounts.
• Product Advocacy: Collaborate with partners to enhance product perception, positioning, and marketability, ensuring alignment with customer needs and market trends.
• Market Expansion: Partner with internal teams and external stakeholders to expand loan book volumes and increase market penetration.
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for their business needs and ensuring alignment with their goals.
• Market Intelligence: Continuously monitor industry trends, competitor activities, and market dynamics to inform strategies and maintain a competitive edge.
• Cross-Functional Collaboration: Work closely with internal teams (e.g., product, sales, compliance, solution delivery, and operations) to enhance product offerings and service delivery.
• Service Roll-Out: Ensure seamless communication and coordination for the deployment of new services, factoring in market-specific requirements such as regulations and competition.
• Customer Ownership: Take full ownership of customer requests, driving proactive solutions and exploring opportunities to deliver added value.
• Performance Reporting: Provide regular updates on sales activities, opportunities, risks, and project progress to ensure transparency and alignment.
• Solution Orientation: Develop and implement solutions that address customer challenges, fostering trust and long-term relationships.
• Account Management: Serve as a trusted partner to key accounts, ensuring retention, contract health, and maximum client satisfaction.

What we are looking for: 

• Experience: ~10 years of professional experience, with significant exposure to the FinTech or Payments domains, preferably in the B2B lending space.
• Industry Knowledge: Strong understanding of Telco and Mobile Wallet business models, particularly in credit solutions.
• Account Management: Demonstrated success in managing and growing key accounts, driving revenue growth, and fostering long-term partnerships.
• Commercial Acumen: Hands-on experience in account planning, performance reporting, and delivering measurable commercial outcomes.
• Language Skills: Proficiency in English and at least one local language relevant to the market.
• Adaptability: Highly driven and self-motivated with the ability to thrive in a fast-paced, dynamic environment. Flexible and resilient in the face of change.
• Results Orientation: A results-driven approach with strong communication, organizational, and negotiation skills.
• Stakeholder Engagement: Proven ability to engage and converse effectively with stakeholders at all levels, from C-level executives to business operations teams.
• Interpersonal Skills: Excellent influencing, persuasive, and negotiation capabilities to drive alignment and secure buy-in.
• Multi-Tasking: Strong coordination and multitasking abilities to manage complex and competing priorities effectively.
• Presentation Skills: Exceptional ability to deliver engaging and impactful presentations tailored to diverse audiences.
• Travel Flexibility: Willingness to travel approximately 50% of the time for client meetings, industry events, and on-site account management.