Branch Manager at Caritas MFB

KEY RESPONSIBILITIES

• Develop new business opportunities by proactively marketing for lending/deposit opportunities from current and prospective clients.
• Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction.
• Entrench a risk aware culture and develop risk self-assessment capability to identify, evaluate, mitigate and monitor.
• Build and maintain relationship with customers to the mutual benefit of both the customer and the bank
• Maintain good quality loan book by ensuring arrears on normal and watch accounts are collected promptly
• Entrench measurable and meaningful customer service standards and practices
• Ensure Compliance with the Bank’s policy, control guidelines and procedures
• Manage and monitor budget for the branch
• Collect market information from competitor products and levels of service.
• Ensure that customer service standards are set and maintained in line with the requirements of each market segment.
• Ensure that customer complaints are monitored, trends and root causes identified
• and addressed at source to prevent recurrence.
• Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channel.
• Ensure that opportunities to migrate customers to more appropriate, cost effective channels are identified and actioned.
• Ensure efficient, customer-orientated switchboard and telephone procedures.
• Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.
• Complete disclosure to the customers in terms of accreditation, service fees, and commission.
• Ensure that laid-down instructions are adhered to by all areas under control.
• Identify major risks affecting the support function and ensure the necessary steps are taken to measure, monitor and control these risks.
• Monitor internal controls to ensure their adequacy and effectiveness. Recommend revision of controls to Operations, where appropriate, to address new or previously uncontrolled risks.
• Develop micro market sales plans to achieve responsive sales budgets/targets for branch.
• Gain a sound understanding of the different local market segments in the branch’s area of operation.
• Manage the sales tracking system and provide coaching and feedback to the team.
• Coach the sales team on product knowledge and making the most of cross-selling opportunities.
• To perform any other duty as assigned in line with the organization goals and objective

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• University degree- Upper second class Honors
• Relevant professional qualification in banking – AKIB/ACIB
• 4 years’ experience in business development
• Comprehensive knowledge of the bank’s laid-down policies and procedures relating to all areas under control.
• Knowledge of the Retail Banking value proposition.
• Knowledge and understanding of the Area sales and service strategies.
• Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.